The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.
Dorothy Dittmar reserves a room in Paris with two twin beds. But then the hotel backs out of the deal. Does she deserve a refund?
Stephanie Merck is told she needs a passport to fly to Puerto Rico. It’s not true. Who should pay for the passport?
Shawna Amella gets a bill from Hertz more than a year after her rental, even though the car she damaged has already been fixed. Does she still have to pay?
When Alan Estrebou is delayed by almost a day on American Airlines, the company promises him compensation. Then it backs out. Should American honor its word?
Why is Stacey Sproul’s rental car covered with dings? And why is she now being charged for the damage?
Alex Silverstein’s rental car is damaged before he picks it up. It’s still damaged, but now Enterprise wants him to pay for it. Should he?
Recently received a $50 “other” charge when I rented a car. Trying to find out why the charge, I received no reply from Hertz.
Beth Graham’s daughter’s luggage is pilfered, but it’s not clear who is responsible — the TSA or her airline.
After William Osborne’s son dies unexpectedly, he asks Allegiant for a refund of his airline ticket. It refuses. Why?
I was supposed to fly to Heathrow last night on United Airlines, but the airline wouldn’t let me on because of my hearing service dog, Aubie.
