Why did American reverse course on my compensation?
When Alan Estrebou is delayed by almost a day on American Airlines, the company promises him compensation. Then it backs out. Should American honor its word?
The Travel Troubleshooter
The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.
Help! My rental car is covered with dings
Why is Stacey Sproul’s rental car covered with dings? And why is she now being charged for the damage?
Dinged for ‘normal wear and tear’ by Enterprise
Alex Silverstein’s rental car is damaged before he picks it up. It’s still damaged, but now Enterprise wants him to pay for it. Should he?
What’s this $50 ‘other’ charge on my rental car invoice?
Recently received a $50 “other” charge when I rented a car. Trying to find out why the charge, I received no reply from Hertz.
Who’s responsible for this pilfered luggage?
Beth Graham’s daughter’s luggage is pilfered, but it’s not clear who is responsible — the TSA or her airline.
Why won’t Allegiant refund my deceased son’s airfare?
After William Osborne’s son dies unexpectedly, he asks Allegiant for a refund of his airline ticket. It refuses. Why?
Why can’t Aubie fly on United?
I was supposed to fly to Heathrow last night on United Airlines, but the airline wouldn’t let me on because of my hearing service dog, Aubie.
No ‘pet-friendly’ rooms at the inn
Maureen Lundgren books a reservation through Expedia at a “pet-friendly” inn. But there’s a catch. Can she get a refund?
Is something wrong with Hotwire’s smoking filter?
When Michelle Palenschat books a room through Hotwire, she ends up in a smoking room. Can the company do that?
A ‘deceptive’ Airbnb rental in Paris
Sharon Shaughnessy’s airbnb apartment rental in Paris is a wreck. Her host offers her $30, but it’s not enough. She deserve a full refund?