The Travel Troubleshooter Archives

I can’t make it to my cruise on time — how about a refund?

February 1, 2024April 10, 2015 by Christopher Elliott

Ronald Dunnington misses his Celebrity cruise because of a pilots’ strike. Can he get a refund for his entire vacation?

February 2, 2024April 3, 2015 by Christopher Elliott

Peter Asimov’s airline ticket doesn’t get booked as expected. Is his online travel agency trying to rip him off through bait-and-switch?

February 5, 2024March 27, 2015 by Christopher Elliott

Ashley Norris’ hotel reservation on Hotwire is a surprise — and not a good one. The hotel is in an unsafe neighborhood.

February 1, 2024March 20, 2015 by Christopher Elliott

I went to Travelocity to book a ticket on multiple carriers. My goal was to have as many miles as possible be traveled via Delta.

September 27, 2025March 13, 2015 by Christopher Elliott

Sue Tomita loses $200 when Groupon fails to redeposit her credit into the right account. Can it just keep her money?

January 29, 2024March 6, 2015 by Christopher Elliott

Ali Jaffery’s lost-luggage claim is denied because of “substantial discrepancies” in the claim. Can Southwest Airlines do that?

January 29, 2024February 27, 2015 by Christopher Elliott

When Julie Mehta returns her Chevy Impala rental to E-Z Rent-A-Car, an employee points out a missing fog light.

January 29, 2024February 20, 2015 by Christopher Elliott

After he redeems 70,000 Hilton HHonors points for a car rental. He won’t be able to use the nonrefundable certificate for the rental.

January 29, 2024February 6, 2015 by Christopher Elliott

US Airways promised Kirkland Clarkson that it would refund her fees, but it hasn’t. Did the airline misspeak? Or did Clarkson misunderstand?

January 29, 2024January 23, 2015 by Christopher Elliott

Mercedes Revilla reserves two seats on a British Airways flights, but she gets assigned different ones. Is she entitled to a refund?