A ‘deceptive’ Airbnb rental in Paris
Sharon Shaughnessy’s airbnb apartment rental in Paris is a wreck. Her host offers her $30, but it’s not enough. She deserve a full refund?
The Travel Troubleshooter
The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.
What should I do about “mandatory” car rental insurance in Panama?
After Mary Sue Conner is forced to pay an extra $79 for insurance on her Avis car in Panama City, she asks the company for a refund. It refuses. Now what?
Downgraded on my Priceline flight
Douglas thought he lucked out when he scored two business class tickets to Paris for just $1,400 each. Now Priceline has bad news for him.
Look before you book on Priceline
John Lancer recently placed a bid with Priceline for a room in a specific area of Georgia, but the order that went through didn’t come close.
British Airways promised to reimburse us for the shuttle — why won’t it?
British Airways reschedules flights friend to arrive at Airport instead of Baltimore-Washington International Airport.
We never asked for travel insurance — can we get our money back?
Her and her husband find a mysterious charge for travel insurance on their Amtrak Vacations bill. They never asked for insurance.
I can’t make it to my cruise on time — how about a refund?
Ronald Dunnington misses his Celebrity cruise because of a pilots’ strike. Can he get a refund for his entire vacation?
A bait-and-switch on my airline ticket?
Peter Asimov’s airline ticket doesn’t get booked as expected. Is his online travel agency trying to rip him off through bait-and-switch?
Help! My Hotwire hotel is in a dangerous neighborhood
Ashley Norris’ hotel reservation on Hotwire is a surprise — and not a good one. The hotel is in an unsafe neighborhood.
Thanks to Travelocity, I’ll never make Silver Elite
I went to Travelocity to book a ticket on multiple carriers. My goal was to have as many miles as possible be traveled via Delta.