The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.
Gail Jaworski’s room isn’t ready when she and her husband arrive in Barcelona, Spain, and they’re left waiting in the rain. Although they eventually check in, she wonders: Who’s responsible for this late check-in?
James Cheung’s family vacation is washed out because of Hurricane Matthew. So is his Southwest Airlines 50-percent discount that he received after this summer’s IT meltdown. Can our advocacy team recover it?
With Hurricane Matthew bearing down on South Carolina, Brenda Williams has to cancel her vacation. Why won’t Spirit Airlines offer her a full refund?
James DiProspero’s rental car is getting him lost. Is the company responsible for hours of missed vacation time?
When an Alitalia representative misspells Barbara Stuckey’s name, she’s sent on a wild goose chase to get it fixed. Does she have to buy a new ticket?
When Kara van Wyk’s airline charges her in euros instead of dollars, her airfare bill takes off. Can her tickets be saved?
When Jane Torres books a hotel “near” Hong Kong International Airport, Hotels.com omits a key detail. She also needs a visa. Now what?
Susan Palmer and her family have a reservation for a vacation rental in St. Lucia. But the property is closed. Can this vacation be saved?
When Kevin Calaba reserves a home on Airbnb.com, he expects a home. When he gets a guest house, he expects a refund. Is he expecting too much?
Brian Davidson receives a mysterious repair bill from Alamo after renting a car. Is this a real bill — or a scam?
