The Travel Troubleshooter Archives - Page 47 of 61 - Elliott Report

When Patricia Clay's mother dies unexpectedly, US Airways promises to "consider" a refund of her change fees. Why won't it pay up?

Mom died, but US Airways won’t refund my fee

January 28, 2024August 22, 2014 by Christopher Elliott

Shortly after Jack and Pat Davies book a river cruise to Ukraine, the country begins to fall apart. Can they get an Ukraine refund?

Can I get a refund for my river cruise to Ukraine?

January 27, 2024August 15, 2014 by Christopher Elliott

Brendon Taketa is broadsided by a damage claim two months after he returns his car rental. Is the bill legit?

Is this car rental damage claim for real?

January 27, 2024August 8, 2014 by Christopher Elliott

When Barbara Kaplan checks out of her hotel after suffering an apparent allergic reaction, a manager at Expedia promises her a refund.

Hey, what happened to my hotel refund?

January 27, 2024August 1, 2014 by Christopher Elliott

John Hassett cancels his Airbnb rental half a year before he’s scheduled to check in. Why can’t he get a refund?

Why can’t I get a refund for my Airbnb rental?

January 27, 2024July 25, 2014 by Christopher Elliott

Neil Kyle is bumped from an Alitalia flight and then given the runaround when he asks for compensation under Europe’s law.

Delayed on Alitalia, but where’s my check?

January 27, 2024July 18, 2014 by Christopher Elliott

Harold Nagase tries to add a day to his Hotwire Alamo car rental, but when the vehicle is damaged, his credit card company won’t cover it.

Extreme card confusion on my Alamo rental car

January 27, 2024July 11, 2014 by Christopher Elliott

When Peter Hodges’ flight to Norway is canceled, United promises him a prompt refund. Three months later, the airline still has his $2,086.

Caught in a loop with Expedia

January 27, 2024July 4, 2014 by Christopher Elliott

Her Delta Airlines ticket is nonrefundable and the airline wants to charge a change fee and fare differential to use the ticket next year.

I can’t walk, so how can I fly?

January 27, 2024June 27, 2014 by Christopher Elliott

Something's wrong with Joe Spooner's Expedia airline ticket to New Zealand, and no one can help him fix it. Can he book a new flight?

Hey Expedia, my flight is missing a leg!

January 27, 2024June 20, 2014 by Christopher Elliott