There’s something “odd” about this lost-luggage claim
Ali Jaffery’s lost-luggage claim is denied because of “substantial discrepancies” in the claim. Can Southwest Airlines do that?
The Travel Troubleshooter
The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.
Nothing ‘E-Z’ about this $1,361 car rental repair bill
When Julie Mehta returns her Chevy Impala rental to E-Z Rent-A-Car, an employee points out a missing fog light.
Help, my “free” Hilton HHonors points for car rental voucher doesn’t work at the airport
After he redeems 70,000 Hilton HHonors points for a car rental. He won’t be able to use the nonrefundable certificate for the rental.
Why won’t US Airways refund my change fees?
US Airways promised Kirkland Clarkson that it would refund her fees, but it hasn’t. Did the airline misspeak? Or did Clarkson misunderstand?
Hey, these aren’t the seats I reserved!
Mercedes Revilla reserves two seats on a British Airways flights, but she gets assigned different ones. Is she entitled to a refund?
We want a refund for our canceled Hawaii flight
Ann and Francis Mason’s bucket-list trip to Hawaii is cut short when Francis’ father unexpectedly passes away.
Help! Expedia reneged on our credit offer
When Arthur Waskow and Phyllis Berman cancel their flight, Expedia offers them credit for a year. But that’s not entirely correct.
Dad’s sick – why won’t Allianz cover Mom’s claim?
Chris James’ mother cancels her vacation after his father falls ill. Why won’t Allianz cover her insurance claim?
Where’s the refund for our second honeymoon, US Airways?
Stanley’s hotel refunds $887 after his stay. But it sends the money to US Airways Vacations, the tour operator through which he booked.
Why are we being charged an extra $277 for our rental car?
Jessica Gennaoui and her husband discover an unpleasant surprise on their credit card: a $277 charge from Avis for their rental car.