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The Travel Troubleshooter

The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.

When Barbara Kaplan checks out of her hotel after suffering an apparent allergic reaction, a manager at Expedia promises her a refund.

Hey, what happened to my hotel refund?

January 27, 2024August 1, 2014 by Christopher Elliott

Categories The Travel Troubleshooter

John Hassett cancels his Airbnb rental half a year before he’s scheduled to check in. Why can’t he get a refund?

Why can’t I get a refund for my Airbnb rental?

January 27, 2024July 25, 2014 by Christopher Elliott

Categories The Travel Troubleshooter

Neil Kyle is bumped from an Alitalia flight and then given the runaround when he asks for compensation under Europe’s law.

Delayed on Alitalia, but where’s my check?

January 27, 2024July 18, 2014 by Christopher Elliott

Categories The Travel Troubleshooter

Harold Nagase tries to add a day to his Hotwire Alamo car rental, but when the vehicle is damaged, his credit card company won’t cover it.

Extreme card confusion on my Alamo rental car

January 27, 2024July 11, 2014 by Christopher Elliott

Categories The Travel Troubleshooter

When Peter Hodges’ flight to Norway is canceled, United promises him a prompt refund. Three months later, the airline still has his $2,086.

Caught in a loop with Expedia

January 27, 2024July 4, 2014 by Christopher Elliott

Categories The Travel Troubleshooter

Her Delta Airlines ticket is nonrefundable and the airline wants to charge a change fee and fare differential to use the ticket next year.

I can’t walk, so how can I fly?

January 27, 2024June 27, 2014 by Christopher Elliott

Categories The Travel Troubleshooter

Something's wrong with Joe Spooner's Expedia airline ticket to New Zealand, and no one can help him fix it. Can he book a new flight?

Hey Expedia, my flight is missing a leg!

January 27, 2024June 20, 2014 by Christopher Elliott

Categories The Travel Troubleshooter

There's damage to the rental car, at least according to Hertz. But is the car in the photo the same one she rented?

Broadsided by a Hertz rental car damage claim

January 30, 2025June 13, 2014 by Christopher Elliott

Categories The Travel Troubleshooter

$Geoff Shaughnessy’s has an airline math problem. After his flight is canceled, his airline only refunds a fraction of his fare.$

Airline math problem: Why won’t American refund my flight?

January 27, 2024June 6, 2014 by Christopher Elliott

Categories The Travel Troubleshooter

It seems everyone but Jennifer Holdman and her family are getting "free" Disney dining credits on their next theme park vacation.

Why can’t I get my Disney dining credits?

January 26, 2024May 30, 2014 by Christopher Elliott

Categories The Travel Troubleshooter

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