What is FlixBus and why did it leave them stranded?
After FlixBus cancels three of his rides, Martin Yeung wants the company to cover his expenses. But does the contract allow that?
The Travel Troubleshooter
The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.
I was bumped by WOW Air — so where is my refund?
More than a year ago, Robert Weinper and his daughter were bumped by WOW Air on their return flight from Paris to Toronto. The airline promised 400 euros each as compensation but never sent the check. What’s the hold-up?
This ticket credit is worthless! Can you help me?
When Maureen Cosentino flies from Dublin to Chicago, the airline removes one of her much-needed extra seats. In return, it refunds the seat, gives her a ticket credit she can’t use and an apology. But is that enough?
Can Hotwire just surprise me with this resort fee?
When Thomas Stack books a hotel room, his online agency fails to disclose an important mandatory surcharge. What happened to this Hotwire resort fee?
Denied boarding by Delta Air Lines twice — can you help me get a refund?
Delta Air Lines denies James Rees’ wife boarding, blaming a “system error.” The second time, a representative makes her husband buy a new ticket from Detroit to Puerto Vallarta, Mexico. How did that happen — and are they entitled to a refund?
The road to my VRBO rental washed away. Why can’t I get a refund?
Linda Robinson’s VRBO rental is unreachable after the road washes away during a storm. But is her booking protected by the company’s “book with confidence” guarantee?
No air-conditioning in her Mexican hotel. Will Booking refund her stay?
Yasmin Maniar’s hotel room in Mexico isn’t what she expected. But should Booking refund it?
I want a refund for this canceled Priceline reservation!
Davy Bass wants a refund for his canceled Priceline reservation. He says that he paid $314 and the company gave him nothing in return. But is his request reasonable?
Level Airlines promised to cover her expenses after an emergency landing. Then it stalled.
After Brenda Barnhart’s Level Airlines flight makes an emergency landing, the discount carrier offers to refund her costs to get home. Then it stalls. Can she get her money back?
Why won’t Expedia refund our missing flight leg?
When Jerard Jose and his wife show up at the airport in Paris for their flight home to Orlando, they’re in for a little surprise. They have no tickets. Eventually, they buy new ones, but their Expedia refund drama is far from over.