The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.
Boy Scout Troop 130 from Morehead City, N.C., is supposed to fly to New Mexico for a stay at Philmont Scout Ranch. But wildfires in New Mexico make their plans go up in smoke. Will American Airlines help?
After Daniel Nevin’s Dollar car reservation problem, which includes having to spend an extra night in Orlando, he wants a full refund. But is he entitled to one?
Caitlin McNulty wants flight refund help after a lengthy delay on a trip from Dublin to Chicago. Aer Lingus won’t cut her a check, despite promises. What’s wrong with her request?
Robert Brook’s flight is delayed on Hawaiian Airlines. Where’s the compensation the carrier promised him two months ago?
After Irwin Grams’ sister dies, he cancels his flight to Rome. Alitalia refunds one ticket. What about the other one? This Expedia ticket refund case promises to test his patience — and mine.
Why won’t American Airlines allow Bo Bao to sit with his mother, who uses a wheelchair, on a flight from Dallas to Paris and back? I find the answer.
After a flight delay from Portugal, James Tate’s fellow passenger and colleague receives a $700 check from United Airlines. But why doesn’t he get a United refund as well?
Marilyn Weaver books Jet2.com tickets to fly from Manchester, England, to Rhodes, Greece. Then the surprise charges from the airline begin. Can our advocates help her sort this out?
Expedia won’t refund part of Susan Long’s airline ticket and she needs our help. The contract is clear, but maybe her online agency is confused.
When Sridhar Jujala cancels his nonrefundable tickets, he thinks British Airways will offer a full refund. But it doesn’t. Is there a way to clear up this misunderstanding and get some of his money back?
