Emily Glicksman accidentally books a nonrefundable rental car on Priceline. No worries, says her credit card company. We’ll cancel the transaction. But it doesn’t, and now it’s forcing her to pay for the car. Can it do that?
When Ellen Spertus receives a promotional code for a $150 companion ticket on Virgin America, she discovers that it’s unusable because of the airline’s blackout dates. When she tries again, she receives an error message, saying the code has been used. Now what?
If you travel abroad this summer, look out for visa trouble.
What’s the difference between a gas station and a convenience store? It may not matter to you, but it does to Marilyn Nenninger. And to me.
When Jane Torres books a hotel “near” Hong Kong International Airport, Hotels.com omits a key detail. She also needs a visa. Now what?
I want to help Krista Krauss. I think she deserves to be helped. And when you start an email with “You are my last hope.”
To fall into my dreaded “case dismissed” file, a lot of things have to go wrong. That’s the situation David Bialke and his wife are facing.
Processing a credit card charge for overseas purchases used to be pretty simple. You swiped your card while on vacation, your bank changed the money from pesos or euros into greenbacks, and the amount you’d spent appeared on your bill. Maybe you paid a small conversion fee, but you also got a competitive exchange rate.
Mita Upadhyay has a “Catch-22” problem with a visa, but British Airways wants $500 to fix it. Is that good customer service — or a hard lesson learned about having the right paperwork?
