Chase promised a refund on our Priceline purchase – where is it?

Emily Glicksman accidentally books a nonrefundable rental car on Priceline. No worries, says her credit card company. We’ll cancel the transaction. But it doesn’t, and now it’s forcing her to pay for the car. Can it do that?
Read more “Chase promised a refund on our Priceline purchase – where is it?”

JustFly let me book an illegal route — now I want a refund

Using an online travel agency (OTA) to book a vacation in Asia seemed like a good idea at the time to Mitchell Knutson. But when things went wrong, this traveler claimed that the OTA sold him an illegal ticket. He wants our help to get it to reimburse his $1,000 loss. Read more “JustFly let me book an illegal route — now I want a refund”

Do you need a visa? Here’s the final word

If you’ve traveled to overseas destinations, you probably already know that you need a passport in order to legally enter another country and to return to your home country. But do you know if you need a visa to travel to the country you’ve chosen? Do you know how to learn about the requirements or whose responsibility it is to know the requirements? Read more “Do you need a visa? Here’s the final word”

This Virgin America companion ticket credit is unusable

When Ellen Spertus receives a promotional code for a $150 companion ticket on Virgin America, she discovers that it’s unusable because of the airline’s blackout dates. When she tries again, she receives an error message, saying the code has been used. Now what? Read more “This Virgin America companion ticket credit is unusable”

Avoid visa problems this summer. Here’s how.

If you travel abroad this summer, look out for visa trouble. Read more “Avoid visa problems this summer. Here’s how.”

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