Emily Glicksman accidentally books a nonrefundable rental car on Priceline. No worries, says her credit card company. We’ll cancel the transaction. But it doesn’t, and now it’s forcing her to pay for the car. Can it do that?
Read more “Chase promised a refund on our Priceline purchase – where is it?”
When Ellen Spertus receives a promotional code for a $150 companion ticket on Virgin America, she discovers that it’s unusable because of the airline’s blackout dates. When she tries again, she receives an error message, saying the code has been used. Now what? Read more “This Virgin America companion ticket credit is unusable”
If you travel abroad this summer, look out for visa trouble. Read more “Avoid visa problems this summer. Here’s how.”
What’s the difference between a gas station and a convenience store? It may not matter to you, but it does to Marilyn Nenninger. And to me. Read more “When is a gas station not a convenience store?”
When Jane Torres books a hotel “near” Hong Kong International Airport, Hotels.com omits a key detail. She also needs a visa. Now what?
Read more “Hey Hotels.com, when were you planning to tell me I needed a visa?”
I want to help Krista Krauss. I think she deserves to be helped. And when you start an email with “You are my last hope,” how can I not at least try?
Read more ““You are my last hope””
To fall into my dreaded “case dismissed” file, a lot of things have to go wrong. Unfortunately, that’s the situation David Bialke and his wife are facing.
Read more “No visa and no flight credit – who’s responsible for this mess?”
Processing a credit card charge for overseas purchases used to be pretty simple. You swiped your card while on vacation, your bank changed the money from pesos or euros into greenbacks, and the amount you’d spent appeared on your bill. Maybe you paid a small conversion fee, but you also got a competitive exchange rate.
Not anymore. Just ask Jae Cuadra, who recently tried to buy a round-trip train ticket between the Swiss cities of Interlaken and Lauterbrunnen. The purchase, at a train station in Interlaken, went on his Capital One Visa card, which doesn’t charge to convert foreign currencies. But “for the first time, I was offered a choice,” says Cuadra, a registered nurse from Westbury, N.Y. “Did I want to pay in dollars or Swiss francs?”
Read more “The dangers of dynamic currency conversion”
Question: I’m an Indian national residing in the United States. I was scheduled to fly from Houston to Mumbai on British Airways recently. My itinerary involved a short stopover in London.
In Houston, while checking in with British Airways, I was denied boarding because my work visa was not stamped in my passport. The original visa stamped in my passport had expired and I was traveling to India in order to get my renewed visa stamped at the U.S. consulate in Mumbai.
Read more “Why can’t I transit through London?”
Note: I’m starting a new series called “Can this trip be saved?” where you get to vote on whether I mediate a case. Here’s the first installment.
Carrie LaMarr is steamed at Icelandair. Because of a misunderstanding over her son’s visa requirements, he was denied boarding on a flight this summer. He had to stay in Europe two extra days and pay another $905 to fly home.
LaMarr says the mix-up is Icelandair’s fault. Icelandair says it isn’t to blame.
Who’s right? I’ll let each side speak for itself and then tell you why I need your help in deciding what to do next.
Read more “Can this trip be saved? Icelandair’s ESTA snafu strands 18-year-old in UK”