Chase promised a refund on our Priceline purchase – where is it?

Emily Glicksman accidentally books a nonrefundable rental car on Priceline. No worries, says her credit card company. We’ll cancel the transaction. But it doesn’t, and now it’s forcing her to pay for the car. Can it do that?
Read more “Chase promised a refund on our Priceline purchase – where is it?”

This Virgin America companion ticket credit is unusable

When Ellen Spertus receives a promotional code for a $150 companion ticket on Virgin America, she discovers that it’s unusable because of the airline’s blackout dates. When she tries again, she receives an error message, saying the code has been used. Now what? Read more “This Virgin America companion ticket credit is unusable”

Avoid visa problems this summer. Here’s how.

If you travel abroad this summer, look out for visa trouble. Read more “Avoid visa problems this summer. Here’s how.”

When is a gas station not a convenience store?

What’s the difference between a gas station and a convenience store? It may not matter to you, but it does to Marilyn Nenninger. And to me. Read more “When is a gas station not a convenience store?”

Do I need a visa to fly to Brazil?

Here’s an Olympic-size story with a happy ending. Read more “Do I need a visa to fly to Brazil?”