When is a gas station not a convenience store?

What’s the difference between a gas station and a convenience store? It may not matter to you, but it does to Marilyn Nenninger. And to me. Read more “When is a gas station not a convenience store?”

Do I need a visa to fly to Brazil?

Here’s an Olympic-size story with a happy ending. Read more “Do I need a visa to fly to Brazil?”

Credit card declined, but do I really have to repurchase my upgrade?

Whose fault is a declined credit card? That’s the question Jenni Turbeville is asking, and it isn’t the first time she’s come to us with this kind of question. Read more “Credit card declined, but do I really have to repurchase my upgrade?”

Switzerland demanded a “nonrefundable” hotel reservation — then it denied his visa

Can a country require you to book a prepaid, nonrefundable hotel as part of your visa application? And what happens if that visa application is denied?

Those are the questions confronting Yao Zhao, a Chinese citizen who lives in Washington and wanted to take a ski vacation in Switzerland. Read more “Switzerland demanded a “nonrefundable” hotel reservation — then it denied his visa”

Hey Hotels.com, when were you planning to tell me I needed a visa?

When Jane Torres books a hotel “near” Hong Kong International Airport, Hotels.com omits a key detail. She also needs a visa. Now what?
Read more “Hey Hotels.com, when were you planning to tell me I needed a visa?”