Credit card declined, but do I really have to repurchase my upgrade?

Whose fault is a declined credit card? That’s the question Jenni Turbeville is asking, and it isn’t the first time she’s come to us with this kind of question. Read more “Credit card declined, but do I really have to repurchase my upgrade?”

Switzerland demanded a “nonrefundable” hotel reservation — then it denied his visa

Can a country require you to book a prepaid, nonrefundable hotel as part of your visa application? And what happens if that visa application is denied?

Those are the questions confronting Yao Zhao, a Chinese citizen who lives in Washington and wanted to take a ski vacation in Switzerland. Read more “Switzerland demanded a “nonrefundable” hotel reservation — then it denied his visa”

Hey Hotels.com, when were you planning to tell me I needed a visa?

When Jane Torres books a hotel “near” Hong Kong International Airport, Hotels.com omits a key detail. She also needs a visa. Now what?
Read more “Hey Hotels.com, when were you planning to tell me I needed a visa?”

“You are my last hope”

I want to help Krista Krauss. I think she deserves to be helped. And when you start an email with “You are my last hope,” how can I not at least try?
Read more ““You are my last hope””

The ABCs of getting a visa for your next trip

You’re responsible.
Read more “The ABCs of getting a visa for your next trip”