Why visit Australia now? Here are 10 reasons, mate.

If you’re an international travel buff, it’s likely that Australia is on your list of places to see. But here’s the thing: it’s not usually near the top. Read more “Why visit Australia now? Here are 10 reasons, mate.”

Help! I believe that an Air Canada agent damaged my visa

Douglas Greenfield wasn’t expecting to be grounded when he departed for his vacation – let alone that a gate agent would cause it to happen. Yet he found himself prevented from boarding his Air Canada flight because of a damaged visa. He would like us to help him seek reimbursement from Air Canada for the cost of his trip. Read more “Help! I believe that an Air Canada agent damaged my visa”

Where’s the refund for my repairs, Europcar?

When Nancy Eakin damages her rental car, she overpays for the repairs but can’t get a refund from Europcar — and her insurance won’t cover it. Can our advocates untangle the claim and help Eakin get her money back? Read more “Where’s the refund for my repairs, Europcar?”

When is a gas station not a convenience store?

What’s the difference between a gas station and a convenience store? It may not matter to you, but it does to Marilyn Nenninger. And to me. Read more “When is a gas station not a convenience store?”

Credit card two-step leaves Costco customers sidelined

Roseanne Skopp and Milissa Martinez have credit cards that they not only can no longer use, but with balances that they still have to pay – and that are still accruing interest. Read more “Credit card two-step leaves Costco customers sidelined”