When Kevin Calaba reserves a home on Airbnb.com, he expects a home. When he gets a guest house, he expects a refund. Is he expecting too much?
When Sue Ellen Svik’s mother-in-law passes away, she and her husband cancel a flight on US Airways. Expedia promises to handle a refund.
After Richard Simms changes his vacation package on Travelocity, a representative assures him that he can use his credit for a new trip. But the company keeps his money anyway. Can it do that?
Marlene Eckert was looking forward to a spring river cruise in southern France, which included planned ports of call in scenic Lyon, Beaujolais, Arles and Avignon, along with an extension to Nice. But in January, her husband suffered a massive heart attack and died.
Comcast owes Cathy Coffey $5,800. Why is it taking so long to refund her?
When Diane McMillian checked into the Courtyard by Marriott in Columbia, S.C., she’d endured ten sleepless nights helping victims of the South Carolina floods as a disaster relief inspector. Little did she know she was about to get a front row seat to a disaster of a different kind.
Kathryn Frieze just wanted her money back. She had paid the airline Iberia $176 for an “extra legroom” seat on a flight from Chicago to Madrid, but the airline rescheduled her flight, dropping her upgraded economy class seat. Her repeated attempts to reach the airline proved futile.
Joe Kim orders a tablet from Kmart.com, but it never arrives. Now they’re balking at a refund. What gives?
KC Egan reserved two cars on Priceline for the same time. She prepaid for one. The other was a simple, fully cancelable reservation.
Here’s Eileen Rees’ problem with Expedia. She’s trying to get a refund for a flight to Patagonia — to which she is entitled.
