Jarrett Wilson’s Hotwire rooms have “guaranteed” single beds. Oh wait, no they don’t. What now?
Expedia promised it wouldn’t charge Katy McLaughlin for her canceled hotel reservation. So why didn’t it keep its word?
After an unexpected medical emergency, Osmar and Aracely Alvarez ask their airline for a refund. But Airberlin defers to their travel agent. Can anyone help this couple?
It doesn’t take much to incite the commenters on this site to recommend travel insurance. And while it’s true that a good insurance policy can protect your vacation investment, there are always exceptions like John Yuken.
With Hurricane Matthew bearing down on South Carolina, Brenda Williams has to cancel her vacation. Why won’t Spirit Airlines offer her a full refund?
Just before Gerald and Byrone LoCasale set sail on an 18-day Princess cruise from Fort Lauderdale, Fla., to Los Angeles, disaster struck.
When Kevin Calaba reserves a home on Airbnb.com, he expects a home. When he gets a guest house, he expects a refund. Is he expecting too much?
When Sue Ellen Svik’s mother-in-law passes away, she and her husband cancel a flight on US Airways. Expedia promises to handle a refund.
After Richard Simms changes his vacation package on Travelocity, a representative assures him that he can use his credit for a new trip. But the company keeps his money anyway. Can it do that?
Marlene Eckert was looking forward to a spring river cruise in southern France, which included planned ports of call in scenic Lyon, Beaujolais, Arles and Avignon, along with an extension to Nice. But in January, her husband suffered a massive heart attack and died.
