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Elliott Report

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PRICELINE

Downgraded on my Priceline flight

July 24, 2024September 4, 2015 by Christopher Elliott

Douglas thought he lucked out when he scored two business class tickets to Paris for just $1,400 each. Now Priceline has bad news for him.

Categories The Travel Troubleshooter
John Lancer recently placed a bid with Priceline for a room in a specific area of Georgia, but the order that went through didn't come close.

Look before you book on Priceline

July 24, 2024August 28, 2015 by Christopher Elliott

John Lancer recently placed a bid with Priceline for a room in a specific area of Georgia, but the order that went through didn’t come close.

Categories The Travel Troubleshooter
Priceline's map of Daytona Beach, Fla., looked fine to Brian Hutcheson, so he made a bid on a hotel. And he got it.

“Nothing more I can do at this point”

January 29, 2024February 10, 2015 by Christopher Elliott

Priceline’s map of Daytona Beach, Fla., looked fine to Brian Hutcheson, so he made a bid on a hotel. And he got it.

Categories Case Dismissed
Charles Shapiro and his wife visit Budapest, Hungary, every year, but this time it's her 80th birthday, it might be the last trip.

Here’s a cautionary tale about naming your own price for a hotel

January 29, 2024November 19, 2014 by Christopher Elliott

Charles Shapiro and his wife visit Budapest, Hungary, every year, but this time it’s her 80th birthday, it might be the last trip.

Categories Case Dismissed
One-sided cancellation policies are due for cancellation. Change your mind when you’re traveling, and the consequences can be costly.

Maybe the travel industry’s one-sided cancellation policies are due for cancellation

January 27, 2024August 3, 2014 by Christopher Elliott

One-sided cancellation policies are due for cancellation. Change your mind when you’re traveling, and the consequences can be costly.

Categories The Navigator
The hotel was closed fro renovations, so why didn't anyone tell this traveler?

Help! My vacation package is missing a hotel

January 26, 2024March 21, 2014 by Christopher Elliott

After her hotel closes for renovations, Amber Sharma’s vacation package seems to fall apart. Now the online agency she bought it with won’t help her fix it.

Categories The Travel Troubleshooter
Tami needs to cancel her hotel stay because of "extenuating" personal circumstances. Just one problem: the reservations are non-refundable.

Please cancel my nonrefundable hotel room, Priceline

January 26, 2024December 27, 2013 by Christopher Elliott

Tami Alloway needs to cancel her hotel stay because of “extenuating” personal circumstances. Just one problem: the reservations are non-refundable.

Categories The Travel Troubleshooter
Bev Eberly's discount hotel card doesn’t work. How can she get the $50 she’s been promised? We made the reservation through Priceline.

Do you think a refund is in the cards?

January 23, 2024November 1, 2013 by Christopher Elliott

Bev Eberly’s discount hotel card doesn’t work. How can she get the $50 she’s been promised?

Categories The Travel Troubleshooter
Jenny discovers a $260 charge on her credit card. She’s been charged for optional car rental insurance she never wanted, or needed.

Charged for insurance I never wanted — or needed

January 23, 2024August 23, 2013 by Christopher Elliott

Jenny Tran discovers a mysterious $260 charge on her credit card and discovers she’s been charged for optional car rental insurance she never wanted, or needed. Can she get a refund?

Categories The Travel Troubleshooter
Is this Priceline "missing button" case a lost cause? Brook Demmerle's problem is not uncommon, but it's usually unsolvable.

Is this Priceline “missing button” case a lost cause?

January 23, 2024August 13, 2013 by Christopher Elliott

Brook Demmerle’s problem is not uncommon, but it’s usually unsolvable.

Categories Should I Take The Case?
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