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Elliott Report

Elliott Report

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PRICELINE

Tami desperately needed mercy when she contacted Priceline recently to cancel a nonrefundable reservation at the Hawthorn Suites.

Whatever happened to mercy?

January 23, 2024April 1, 2013 by Christopher Elliott

… Read more

Categories Commentary
The Marriott San Juan Resort and Stellaris Casino in San Juan, Puerto Rico, adds a fee to its daily room rate to cover amenities.

Time to include mandatory fees in hotel prices?

January 22, 2024September 1, 2012 by Christopher Elliott

… Read more

Categories Commentary
And now, a little story about names, online travel agencies, airlines and the TSA.Are you still with me? Good.

“It sounds like criminal activity to me”

January 22, 2024May 22, 2012 by Christopher Elliott

And now, a little story about names, online travel agencies, airlines and the TSA.

Categories Commentary
When John father died unexpectedly the day before he was scheduled to pick up a rental car he'd booked through Priceline.

My father died — please refund my rental car

January 22, 2024October 13, 2011 by Christopher Elliott

Sometimes, even death isn’t a good enough reason for a refund.

Categories Commentary
Days Inn doesn't exactly have a reputation for sparkling clean rooms and five-star customer service. Alyssa Erikson didn't choose the hotel.

Is this enough compensation? A $10 voucher for a filthy hotel room

January 20, 2024April 12, 2011 by Christopher Elliott

Days Inn doesn’t exactly have a reputation for sparkling clean rooms and five-star customer service. Then again, Alyssa Erikson didn’t choose the hotel — Priceline did when she booked it through the site’s popular “Name Your Own Price” service.

Categories Commentary
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