PRICELINE Archives

Elderly couple denied Priceline car rental due to unclear age restrictions. Learn about rental car age policies and what to do when your reservation isn't honored.

Am I too old to rent a car? These Priceline rules are confusing

June 19, 2025June 16, 2025 by Christopher Elliott

Is Jan Goodwin too old to rent a car from Priceline? According to the company, the answer is no. Wait, I mean yes.

Susan Thompson booked a fully refundable car rental through Priceline with Sixt but was denied a refund after canceling due to her travel companion's medical emergency. Despite having written confirmation of the refund policy, Sixt and Priceline initially refused to return her money. After persistent efforts and assistance from consumer advocacy, Priceline reviewed her case, leading to a full refund. This situation highlights the importance of understanding car rental cancellation policies, taking proactive steps to secure refunds, and seeking help when companies are uncooperative.

My car rental is fully refundable. Why is Priceline keeping my money?

June 19, 2025July 22, 2024 by Christopher Elliott

Can a car rental company just change its refund rules whenever it wants to?

Glen Hartness faced an unexpected challenge after mistakenly booking the wrong night at a La Quinta hotel through the Priceline app. Despite promptly notifying both Priceline and the hotel, and receiving a cancellation confirmation from the hotel's front desk, Priceline refused to issue a refund. This frustrating situation highlights the strict enforcement of nonrefundable rates, even for honest mistakes. However, after escalating the issue, Priceline eventually agreed to process the refund, though the ordeal underscored the need for improved booking safeguards.

A Priceline booking problem leads to a nonrefundable hotel room — or does it?

July 27, 2024July 17, 2024 by Christopher Elliott

Glen Hartness books the wrong night at a La Quinta hotel through the Priceline app. Why won’t Priceline refund the erroneous booking?

Robert Cipriani returns his Avis minivan only to find that Avis has charged him double of what they should have. Find out what happened.

Double-billed by Avis for a van returned after hours

April 8, 2024November 9, 2022 by Christopher Elliott

When Robert Cipriani returns his Avis minivan, he expects to pay $1,770. Instead, Avis charges him twice. What happened — and how can he get his money back?

When Michael O'Connor books an all-inclusive resort in Mexico through Priceline, he discovers it's only half-inclusive. How can he fix that?

Help! My all-inclusive hotel in Mexico is only half-inclusive

November 24, 2024May 16, 2022 by Christopher Elliott

Chase promised her a refund. Where is it?

Chase promised a refund on our Priceline purchase – where is it?

January 30, 2024May 21, 2018 by Christopher Elliott

Emily Glicksman accidentally books a nonrefundable rental car on Priceline. No worries, says her credit card company. We’ll cancel the transaction. But it doesn’t, and now it’s forcing her to pay for the car. Can it do that?

Slimy new car rental tricks you need to know now

February 1, 2024April 23, 2017 by Christopher Elliott

Does anyone not have a car rental horror story like Dave Dzurick’s? When Dzurick, a project manager from Tucson, Ariz., rented a car from Hertz in Milwaukee recently, a representative asked him if he wanted an upgrade. No mention of the cost.