Chase promised a refund on our Priceline purchase – where is it?

Emily Glicksman accidentally books a nonrefundable rental car on Priceline. No worries, says her credit card company. We’ll cancel the transaction. But it doesn’t, and now it’s forcing her to pay for the car. Can it do that?
Read more “Chase promised a refund on our Priceline purchase – where is it?”

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Slimy new car rental tricks you need to know now

Does anyone not have a car rental horror story like Dave Dzurick’s?

When Dzurick, a project manager from Tucson, Ariz., rented a car from Hertz in Milwaukee recently, a representative asked him if he wanted an upgrade. No mention of the cost. Read more “Slimy new car rental tricks you need to know now”

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When ‘Should I Take The Case?’ becomes ‘Should I Have Taken The Case?’

I love it when a company beats me to it.

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Downgraded on my Priceline flight

Douglas Bentele thought he lucked out when he scored two business class tickets to Paris for just $1,400 each. But now Priceline has bad news for him: He’s actually sitting in economy class. Can this be fixed?

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Look before you book on Priceline

John Lancer recently placed a bid with Priceline for a room in a specific area of Georgia, but the order that went through didn’t come close to meeting Lancer’s expectations and he requested a refund in order to book the right room. So why did Priceline balk at his request?

Read more “Look before you book on Priceline”

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“Nothing more I can do at this point”

Priceline’s map of Daytona Beach, Fla., looked fine to Brian Hutcheson, so he made a bid on a hotel. And he got it.
Read more ““Nothing more I can do at this point””

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Here’s a cautionary tale about naming your own price for a hotel

Charles Shapiro and his wife visit Budapest, Hungary, every year, but this time is special. It’s her 80th birthday, and Shapiro says that for health reasons, it might be the last time they’re able to take the trip.
Read more “Here’s a cautionary tale about naming your own price for a hotel”

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Maybe the travel industry’s one-sided cancellation policies are due for cancellation

Change your mind when you’re traveling, and the consequences can be costly.
Read more “Maybe the travel industry’s one-sided cancellation policies are due for cancellation”

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Help! My vacation package is missing a hotel

After her hotel closes for renovations, Amber Sharma’s vacation package seems to fall apart. Now the online agency she bought it with won’t help her fix it.

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Please cancel my nonrefundable hotel room, Priceline

Nuno/Shutterstock
Nuno/Shutterstock
Tami Alloway needs to cancel her hotel stay because of “extenuating” personal circumstances. Just one problem: the reservations are non-refundable.

Question: I recently reserved a hotel room at the Hawthorn Suites in Charleston, SC, through Priceline for a family trip with my mother. A few days later, my sister’s children were removed from their home and taken into state custody. I was awarded foster care for all three of them and they have been with me since then.

The older children, prior to removal, were homeschooled, so the dates of the trip were not an issue. With them being in my care, they are now in public schooling. The children range in age from 22 months through 9 years of age.

When we realized that the time frame would mean I would still have the children with me in March (and not during spring break, so they would miss a week of school), I called to cancel the reservation and was told there is no refund, even in extreme situations.
Read more “Please cancel my nonrefundable hotel room, Priceline”

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