Chase promised a refund on our Priceline purchase – where is it?

Emily Glicksman accidentally books a nonrefundable rental car on Priceline. No worries, says her credit card company. We’ll cancel the transaction. But it doesn’t, and now it’s forcing her to pay for the car. Can it do that?
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Slimy new car rental tricks you need to know now

Does anyone not have a car rental horror story like Dave Dzurick’s?

When Dzurick, a project manager from Tucson, Ariz., rented a car from Hertz in Milwaukee recently, a representative asked him if he wanted an upgrade. No mention of the cost. Read more “Slimy new car rental tricks you need to know now”

Nothing says “I hate you” like a hangup while you’re on hold

No single act of spite can come close to disconnecting a customer service phone call, particularly after a long wait. Call center employees blame it on glitchy equipment or software, but we all know better: They don’t want to deal with a problem customer, so they sever the connection. Read more “Nothing says “I hate you” like a hangup while you’re on hold”

Are companies baiting deadbeat customers into new purchases?

If you think corporate America doesn’t like losing its credit card disputes to its customers, you don’t know the half of it. Read more “Are companies baiting deadbeat customers into new purchases?”

Hey, this Priceline offer is not valid!

Sherry Brenneman keeps finding an unavailable fare on Priceline. Will Priceline ever fix it?
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