Chase promised a refund on our Priceline purchase – where is it?

Emily Glicksman accidentally books a nonrefundable rental car on Priceline. No worries, says her credit card company. We’ll cancel the transaction. But it doesn’t, and now it’s forcing her to pay for the car. Can it do that?
Read more “Chase promised a refund on our Priceline purchase – where is it?”

RentalCars.com confirmed my rate included all fees, but Budget disagreed

When William Shallcross rents a car from rentalcars.com, the confirmation shows that all taxes and fees are included in the price. But when he picks up the car, he’s charged the taxes and fees again. Our advocates sort through the rental runaround. Read more “RentalCars.com confirmed my rate included all fees, but Budget disagreed”

An unexpected health crisis leads to a lost honeymoon. Can we help?

Larry Bonistalli is a determined father. When his son’s fiancée suffers a sudden stroke right before their wedding and honeymoon, Bonistalli resolves to retrieve the money that the couple spent on the uninsured trip. Can we help him with this quest? Should we help? Read more “An unexpected health crisis leads to a lost honeymoon. Can we help?”

Did this traveler accidentally book duplicate tickets with Priceline and Orbitz?

Marilyn Kinniry booked a one-way ticket on Icelandair from Reykjavik to Philadelphia for $299 through Priceline, an online ticket agency. Two weeks before her flight departed she discovered that her reservation had been canceled. Read more “Did this traveler accidentally book duplicate tickets with Priceline and Orbitz?”

Airberlin changed my flight and added a 19-hour layover

Stella Clark is traveling through Europe when she receives an alert of a schedule change to her upcoming Airberlin flight — one that turns a four-hour jaunt into a 29-hour overnight journey. Why won’t the airline allow her to cancel this unpleasant itinerary? Read more “Airberlin changed my flight and added a 19-hour layover”