Shocker! Most drivers don’t trust their car rental records

Almost 90 percent of car rental customers don’t believe paper forms and pictograms that record a car’s condition are completely accurate. That’s just one of several shocking findings of a 2016 Car Rental Customer Report by Record360, an app that helps car rental customers record damage. Read more “Shocker! Most drivers don’t trust their car rental records”

He’s still chasing his card for a $23,283 claim

Keith Schulz admits it.

He drove his rental car on a race track.
Read more “He’s still chasing his card for a $23,283 claim”

Dinged with an $1,800 bill from Enterprise – but is he responsible?

This is William Cameron’s rental car when he returned it to Enterprise a few weeks ago in Denver. Looks fine, doesn’t it?

Not according to Enterprise.
Read more “Dinged with an $1,800 bill from Enterprise – but is he responsible?”

Dinged for ‘normal wear and tear’ by Enterprise

Alex Silverstein’s rental car is damaged before he picks it up. It’s still damaged, but now Enterprise wants him to pay for it. Should he?
Read more “Dinged for ‘normal wear and tear’ by Enterprise”

Why our loss is your gain

The “Case Dismissed” feature that appears here every Tuesday morning focuses on my shortcomings as a consumer advocate because, as I’ve said so often, you can often learn more from your failures than from your successes.

But what if it’s a more, ahem, personal failure?

Read more “Why our loss is your gain”