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Elliott Report

Elliott Report

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DAMAGE

There's damage to the rental car, at least according to Hertz. But is the car in the photo the same one she rented?

Broadsided by a Hertz rental car damage claim

January 30, 2025June 13, 2014 by Christopher Elliott

… Read more

Categories The Travel Troubleshooter
On one side, you have a car rental company, Enterprise — with what it believes is incontrovertible evidence that she damaged a rental car.

Is Enterprise trying to “scam” her for damage she didn’t do?

January 26, 2024May 5, 2014 by Christopher Elliott

… Read more

Categories Should I Take The Case?
No one seems to know how the TV in Room 1018 of the Wyndham Avenue Plaza Resort in New Orleans ended up with deep scratches.

Travelers feel the pressure to act now

January 26, 2024May 4, 2014 by Christopher Elliott

… Read more

Categories The Navigator
Budget wants Guilhem Ibos to pay $3,000 for damage to his rental car. But wait! Is that Ibos' rental car in the photo? No, it isn't.

Did Budget send me the wrong damage claim?

January 24, 2025March 28, 2014 by Christopher Elliott

Budget wants Guilhem Ibos to pay $3,000 for damage to his rental car. But wait! Is that Ibos’ rental car in the photo? No, it isn’t.

Categories The Travel Troubleshooter
When Frederick Dintzis returns his rental car to Enterprise, it tells him the car looks fine. But four hours later, all is not well.

Enterprise sent me a bill for “hidden” damage

October 23, 2024January 24, 2014 by Christopher Elliott

When Frederick Dintzis returns his rental car to Enterprise, it tells him the car looks fine. But four hours later, all is not well. The underside of his car has been damaged, it claims. It wants him to pay for the repairs. Is that fair?

Categories The Travel Troubleshooter
After Chandra Bhandaru points out a few scratches on a Hertz rental, the car rental sends a bill — and then another bill. What happened?

When renting a car, no good deed goes unpunished

May 4, 2024January 10, 2014 by Christopher Elliott

After Chandra Bhandaru points out a few scratches on a Hertz rental, the car rental sends a bill — and then another bill. Now the company wants to refer the matter to a collection agency. What happened?

Categories The Travel Troubleshooter
The circumstances of Saundra Lyon-Reiser's recent home rental were less than ideal. She'd gathered her extended family to bury her mother.

I didn’t scratch the floor on my vacation rental – why should I have to pay?

January 26, 2024December 31, 2013 by Christopher Elliott

The circumstances of Saundra Lyon-Reiser’s recent home rental were less than ideal. She’d gathered her extended family in Aptos, Calif., to bury her mother and grieve their collective loss.

Categories Should I Take The Case?
You know the ding-and-dent car rental scam? Sure you do. Rent a car, and the agents tell you "not to worry" about the little scratches.

Is Advantage trying to scam me for damage to my rental car?

January 26, 2024December 10, 2013 by Christopher Elliott

You know the ding-and-dent car rental scam? Sure you do.

Categories Should I Take The Case?
Under the car.

Am I responsible for damage under my rental car?

June 7, 2025November 29, 2013 by Christopher Elliott

Brad Joiner discovers a damaged underside to his Enterprise rental after he parks it in his driveway. He’s sure it isn’t his fault, but the car rental company begs to differ. It wants him to pay $826.

Categories The Travel Troubleshooter
Maybe I got it wrong when I concluded that car rental companies are just trying to help customers by offering "optional" toll.

Help! I got a rental car bill I don’t think I deserve

April 16, 2025October 25, 2013 by Christopher Elliott

After a grill falls off her rental car, Alamo sends her a bill for $669. Does she have to pay?

Categories The Travel Troubleshooter
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