No spare tire in my car rental – do I deserve a credit?
The late model Hyundai Elantra that Joe Gershman rented from Dollar in Charleston, SC, recently looked fine from the outside.
DAMAGE
American Airlines left my luggage in the rain but won’t cover damage
Alexandra Wensley’s chances of getting American Airlines to cover her laundry bill were better than average.
Who’s responsible for this bump in my bumper?
Chris Benzinger has a problem with National Car Rental. The company sent him a surprise repair bill, but it isn’t telling him what he did to deserve it.
No damage to rental car, but they called a collection agency anyway
Richard Hartman rented a car from Alamo in Montreal this summer. It’s a decision he regrets.
A “little dent” in my Enterprise rental adds $500 to my car rental bill
Carri Schoeller is charged an extra $500 after she returns her rental car to Enterprise. The reason? There’s a small scratch on the bumper. Didn’t they say little scratches don’t count? Yeah, but talk is cheap.
How to win the car rental claim game
Tim Carpenter thought he had done everything he could to avoid a frivolous damage claim on his rental minvan.
What would you do? Billed for car rental damage, and then re-billed
I was about to move Don and Carri Schoeller’s car rental case into the “solved” file when I got the following email from them:
Oops, you missed a scratch on the roof
When an Enterprise employee points to a scratch on the roof of Sandy Lamke’s rental car, she’s assured the company won’t charge her for the damage. But it does. Now, despite her efforts to have the bill withdrawn, Enterprise insists she pay up. Should she?
Are car rental employees rewarded for finding dings and dents on your vehicle?
The allegation that car rental companies have turned the damage claims process into a profit center is so common, I could probably write an entire blog on it.