Argh! This damaged freezer from Sears is making me come unhinged
Alex Schuler’s new Sears freezer is damaged by a technician. Is she entitled to any compensation for the botched delivery service?
DAMAGE
Payless denies car rental damage appeal, but did this driver give in too soon?
Payless wanted Shannon Lewis to pay up after it claimed she damaged one of its rental cars in Las Vegas.
Maybe I shouldn’t have taken this case after all
When Stacy Mills rented a car from Alamo recently, she says the vehicle had “several minor scratches” on the front right door of the vehicle. Although she tried to report the damage, an employee waved her off, telling her not to worry.
Is the car rental industry’s damage claims process fair to travelers?
Always, always, always take pictures of your rental car.
Do car rental companies make it too hard to report pre-existing damage?
When Renee Tyler returns from her Hawaiian vacation, she gets an unwanted surprise: A bill for damage to her rental car — damage for which she isn’t responsible. What should she do now?
Forced to check my laptop and now it’s in pieces
La Freta Carter Dalton’s son was boarding an EasyJet flight from London to Barcelona when the overhead bins ran out of space. A crewmember told him he couldn’t board with his laptop computer — it had to be checked.
When airlines misread passport rules, who pays?
When Olga Parra’s dog chews part of her husband’s passport, they’re denied entry to Costa Rica. Is their airline to blame for letting them board the flight?
Budget threatens customer with lawsuit, garnishment after he questions damage claim
Just in case you thought my recent critique of the car rental industry’s damage claims practices was over the top — and I assure you, it wasn’t — let me introduce you to Jonathan Kiluk.
Do I deserve a refund for the apartment rental from hell?
Maybe Patsy Chan should have known better than to rent a room using AirBnB. After all, she works for a hotel, and in a high-profile position at that. It’s no secret that a reservation on this startup site is a hit-or-miss-proposition.
Was I scammed by my car rental company?
Mark Spritzler gets a surprise bill for $312 after he returns his rental car. Seems his windshield was cracked. But he says he didn’t do it — and he’s got proof. Why won’t Thrifty see things his way?