Charged four times for one vacation. Why won’t American Express fix this?

When Connie Cullen books a vacation with her American Express card, the resort charges her. Then it charges her again, and again. And again. Why won’t it fix the error? Read more “Charged four times for one vacation. Why won’t American Express fix this?”

The real reason everyone complains about credit reporting agencies

The most complained-about financial institutions aren’t banks or credit card companies. They’re credit reporting agencies — and by a wide margin.
Read more “The real reason everyone complains about credit reporting agencies”

A little confused about my Groupon credit

Sue Tomita loses $200 when Groupon fails to redeposit her credit into the right account. Can it just keep her money?
Read more “A little confused about my Groupon credit”

Not the “Sandals difference” she was hoping for

In case you missed the ads, the “Sandals difference” is that this chain of all-inclusive “luxury” resorts offers “the most romantic getaways with more quality inclusions than any other luxury beach resort.”
Read more “Not the “Sandals difference” she was hoping for”

I want my Disney cruise discount!

There it was, in black and white. A promise from none other than Disney.
Read more “I want my Disney cruise discount!”

Solving the credit card “hold” mystery

It’s like an episode of “Unsolved Mysteries” that plays itself endlessly for travelers.
Read more “Solving the credit card “hold” mystery”

Why can’t I get my Disney dining credits?

It seems everyone but Jennifer Holdman and her family are getting “free” Disney dining credits on their next theme park vacation. Is there anything she can say to persuade Disney to comp her meals?
Read more “Why can’t I get my Disney dining credits?”

Get your free credit report right here (some restrictions apply)

If you aren’t familiar with the “free” credit report scam, then meet Brian Youngblood. One day while he was online, he clicked on an ad that offered a “free” credit report.
Read more “Get your free credit report right here (some restrictions apply)”

Airline cancels route – but what about my credits?

Bruce Leibowitz/Shutterstock
Bruce Leibowitz/Shutterstock
Nancy Palmer cancels her flight from Seattle to Baltimore. Then her airline stops flying from Seattle to Baltimore. So what happens with the ticket credit she was offered? Is her ticket really nonrefundable?

Question: I’m writing about a recent issue I had with AirTran Airways and Southwest Airlines and am wondering if you can help. Last April, I booked a flight through Expedia from Seattle, where I live, to Baltimore, to see my parents. I had to cancel the flight, scheduled for June of last year, and Expedia sent me an email saying I had $399 in flight credits through AirTran, to use within one year.

Just recently, I tried to book the same flight — Seattle to Baltimore — and called Expedia to use my flight credits. Expedia got AirTran to release the tickets back to them, but then Expedia staff told me they found out that AirTran no longer flies from Seattle to Baltimore, or from Seattle to anywhere.
Read more “Airline cancels route – but what about my credits?”

What are airline ticket credits really worth?

Songquan Deng / Shutterstock.com
Songquan Deng / Shutterstock.com
Bethany Tully might have been forgiven for her confusion. After canceling an upcoming flight from San Francisco to Boston under unhappy circumstances, she discovered that her ticket credit on United Airlines was worth about half what she expected — an increasingly common complaint among air travelers.

Earlier this year, Tully, a chef based in San Francisco, had booked three tickets on Hotwire.com to visit a close friend. “Tragedy struck just before the trip,” she says. “He committed suicide.”

A Hotwire representative assured the grief-stricken customer that she didn’t need to worry. “I was told that I could cancel the tickets and Hotwire would issue a full credit to be used within 12 months,” says Tully. “But I have tried numerous times to use the credits — one being for his funeral service — with no luck.”
Read more “What are airline ticket credits really worth?”