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CREDIT

Todd Brown's mattress order arrives in pieces from Amerisleep. After waiting months, he just wants a refund. Is that allowed?

His bed arrived in pieces. Can he get a refund from Amerisleep? 

February 21, 2023 by Christopher Elliott

Todd Brown’s mattress order arrives in pieces from Amerisleep. After waiting months, he just wants a refund. Is that allowed?

Categories Problem Solved
When Connie Cullen books a vacation with her American Express card, the resort charges her. Then it charges. Why won't it fix the error?

Charged four times for one vacation. Why won’t American Express fix this?

August 14, 2023June 15, 2017 by Christopher Elliott

When Connie Cullen books a vacation with her American Express card, the resort charges her. Then it charges her again, and again. And again. Why won’t it fix the error?

Categories Problem Solved
The most complained-about financial institutions aren't banks or credit card companies. They're credit reporting agencies

The real reason everyone complains about credit reporting agencies

August 13, 2023November 28, 2016 by Christopher Elliott

The most complained-about financial institutions aren’t banks or credit card companies. They’re credit reporting agencies — and by a wide margin.

Categories Commentary

A little confused about my Groupon credit

August 28, 2023March 13, 2015 by Christopher Elliott

… Read more

Categories The Travel Troubleshooter
The "Sandals difference" is that this chain of all-inclusive "luxury" resorts offers "the most romantic getaways with quality inclusions."

Not the “Sandals difference” she was hoping for

September 14, 2023January 12, 2015 by Christopher Elliott

The “Sandals difference” is that this chain of all-inclusive “luxury” resorts offers “the most romantic getaways with quality inclusions.”

Categories Should I Take The Case?
Eugenie Photography / Shutterstock.com

I want my Disney cruise discount!

August 25, 2023December 15, 2014 by Christopher Elliott

… Read more

Categories Should I Take The Case?
The credit card hold mystery happened to Judith Searcy when she stayed at the Portland Marriott Downtown Waterfront in Oregon this summer.

Solving the credit card “hold” mystery

August 27, 2023December 7, 2014 by Christopher Elliott

… Read more

Categories The Navigator
Minerva/Shutterstock

Why can’t I get my Disney dining credits?

October 2, 2023May 30, 2014 by Christopher Elliott

… Read more

Categories The Travel Troubleshooter
Feng Yu/Shutterstock

Get your free credit report right here (some restrictions apply)

April 16, 2014April 16, 2014 by Christopher Elliott

If you aren’t familiar with the “free” credit report scam, then meet Brian Youngblood. One day while he was online, he clicked on an ad that offered a “free” credit report.

Read more

Categories Problem Solved
Nancy cancels her flight. Then her airline stops flying. So what happens with the ticket credit she was offered? Is her ticket nonrefundable?

Airline cancels route – but what about my credits?

October 3, 2023February 28, 2014 by Christopher Elliott

Nancy Palmer cancels her flight from Seattle to Baltimore. Then her airline stops flying from Seattle to Baltimore. So what happens with the ticket credit she was offered? Is her ticket really nonrefundable?

Categories The Travel Troubleshooter
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