After witnessing a horrific crime in front of her home, Holly Jackson needed to cancel the Spirit Airlines tickets she purchased through CheapOair.com. The online travel agency wouldn’t help her, and Spirit initially said it “couldn’t” help her. Now what?
Kevin Shaw’s property management company wants him to pay $3,600 for breaking his lease, even though it told him he could do it. Now, a year and a half later, they’re sending his case to a collection agency. Can this late bill be fixed?
When Marianne Finnigan’s Starbucks cards are frozen, the fast-food retailer wipes out her store credit. Can it do that?
Sharon Lewis doesn’t think of herself as a deadbeat. She makes responsible financial decisions, which includes paying her credit card bill on time every month. Target, on the other hand, apparently does think of her as a deadbeat. It recently rewarded her responsibility by slashing her credit limit.
When Connie Cullen books a vacation with her American Express card, the resort charges her. Then it charges her again, and again. And again. Why won’t it fix the error?
Wendy Bell has been waiting for a refund on an unused airline ticket since last summer. What’s the holdup? And who can help her get the missing money?
Thomas McConnell had to cut his planned hotel stay in San Diego from seven days to five. But the online agency he used to book the room hasn’t given him credit for his stay.
The most complained-about financial institutions aren’t banks or credit card companies. They’re credit reporting agencies — and by a wide margin.
It’s bad enough that Eric Loch was the victim of credit card fraud. But when he found himself forced to pay more than three times as much to rent a car as he had already prepaid because his car rental agency wouldn’t accept his new card, it’s infuriating — and just plain wrong.
In May 2015, Martha Swain booked tickets on American Airlines from Minneapolis to Shannon, Ireland for a golf trip her husband organized for a group of friends.
Diana Ospina calls me every day.
When Perry Capurro rented a car from Hertz in Harrisburg, Pa., recently, he got an early surprise: a required $200 “authorization” on the reservation.
If you’re not already using new a “smart” chip credit cards, you probably soon will be.
Deanna Nielsen booked a multiple-leg itinerary on British Airways from San Francisco to Nairobi, Kenya, with a stopover in London in February. She purchased the trip through Diamond Resorts, which describes itself as a “full service hospitality and vacation ownership company.”
Did you know your credit card company can drop you for any reason? I didn’t either until I got the letter yesterday.
Sue Tomita loses $200 when Groupon fails to redeposit her credit into the right account. Can it just keep her
In case you missed the ads, the “Sandals difference” is that this chain of all-inclusive “luxury” resorts offers “the most
It was a dream vacation: Hawaii during Thanksgiving with our kids. Two islands, three great resorts, 12 days. And much
There it was, in black and white. A promise from none other than Disney.
It’s like an episode of “Unsolved Mysteries” that plays itself endlessly for travelers.
It seems everyone but Jennifer Holdman and her family are getting “free” Disney dining credits on their next theme park
If you aren’t familiar with the “free” credit report scam, then meet Brian Youngblood. One day while he was online,
Nancy Palmer cancels her flight from Seattle to Baltimore. Then her airline stops flying from Seattle to Baltimore. So what happens with the ticket credit she was offered? Is her ticket really nonrefundable?
Bethany Tully might have been forgiven for her confusion. After canceling an upcoming flight from San Francisco to Boston under unhappy circumstances, she discovered that her ticket credit on United Airlines was worth about half what she expected — an increasingly common complaint among air travelers.
It happened to Louise Andrew twice last month. She made reservations on the United Airlines Web site, tried to cancel them within 24 hours for a full refund, and was told that the airline would be happy to issue a ticket credit instead.
After a canceled flight, a merged airline and crossed wires with Expedia, Anoop Ramaswamy is the proud owner of a worthless airline ticket. Now what?
Elite-level frequent travelers who whine if their lie-flat business seat doesn’t recline all the way are regularly and shamelessly mocked on this site.