I’ve been waiting for a refund since last summer

Wendy Bell has been waiting for a refund on an unused airline ticket since last summer. What’s the holdup? And who can help her get the missing money? Read more “I’ve been waiting for a refund since last summer”

The real reason everyone complains about credit reporting agencies

The most complained-about financial institutions aren’t banks or credit card companies. They’re credit reporting agencies — and by a wide margin.
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Her credit card didn’t run. Whose fault is that?

Diana Ospina calls me every day.
Read more “Her credit card didn’t run. Whose fault is that?”

A warning about credit card “holds” when you rent a car

When Perry Capurro rented a car from Hertz in Harrisburg, Pa., recently, he got an early surprise: a required $200 “authorization” on the reservation.
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A little confused about my Groupon credit

Sue Tomita loses $200 when Groupon fails to redeposit her credit into the right account. Can it just keep her money?
Read more “A little confused about my Groupon credit”