Buy this! Here are your 2018 Readers’ Choice Award winners

AT&T, Disney and Southwest Airlines have won top honors in the 2018 Elliott Readers’ Choice Customer Service Awards, an annual recognition of companies that offer outstanding customer support and service. Read more “Buy this! Here are your 2018 Readers’ Choice Award winners”

Why is this site so awesome? Here’s our secret

There’s no shortage of sites that publish interesting stories, feature thought-provoking ideas and offer a platform for insightful blog comments. But let’s face it, none of them keep you coming back every day to make sure you haven’t missed a thing, like this site does. Read more “Why is this site so awesome? Here’s our secret”

How to get a company to honor its best rate guarantee

After you buy something, do you look for a better price?

Yeah, I do, too.
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Why won’t InterContinental Hotels honor its “best” price guarantee?

A $275-a-night rate at an all-suites hotel on Times Square is not a bad deal. But $255 is an even better deal, and Joan Kozon thinks InterContinental Hotels should honor it.
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How to get a company to honor an incorrect price — maybe

Robert Bernard just wanted to buy his wife a nice present for their anniversary. As he was paging through the Macy’s catalog, he found a deal: A diamond necklace that normally sold for $1,500 on sale for $47.
Read more “How to get a company to honor an incorrect price — maybe”