Buy this! Here are your 2018 Readers’ Choice Award winners

AT&T, Disney and Southwest Airlines have won top honors in the 2018 Elliott Readers’ Choice Customer Service Awards, an annual recognition of companies that offer outstanding customer support and service. Read more “Buy this! Here are your 2018 Readers’ Choice Award winners”

Why is this site so awesome? Here’s our secret

There’s no shortage of sites that publish interesting stories, feature thought-provoking ideas and offer a platform for insightful blog comments. But let’s face it, none of them keep you coming back every day to make sure you haven’t missed a thing, like this site does. Read more “Why is this site so awesome? Here’s our secret”

Why won’t InterContinental Hotels honor its “best” price guarantee?

A $275-a-night rate at an all-suites hotel on Times Square is not a bad deal. But $255 is an even better deal, and Joan Kozon thinks InterContinental Hotels should honor it.
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How to get a company to honor an incorrect price — maybe

Robert Bernard just wanted to buy his wife a nice present for their anniversary. As he was paging through the Macy’s catalog, he found a deal: A diamond necklace that normally sold for $1,500 on sale for $47.
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5 Secrets for negotiating the best price every time

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No one wants to overpay for a product or service. But how do you know you’re getting the best rate? And if you’re not being offered the lowest price, how do you negotiate it?

Answer: You can’t know — but you can haggle. And how!

A recent survey suggests a quarter of consumers go online to find the lowest price on an item, but it doesn’t say if they find it. Maybe that’s because the answer is unknowable. Businesses, it turns out, can’t be sure if their prices are the lowest, or even if an item that’s on sale will be profitable.
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