Two days in sick bay cost me $5,929. Why won’t my travel insurance pay?

Oceania hands Murray Cohen a bill for $5,929 after he’s hospitalized on a Mediterranean cruise. Why is his travel insurance company dragging its feet on his claim? Read more “Two days in sick bay cost me $5,929. Why won’t my travel insurance pay?”

Buddy needed emergency surgery and our company contacts came to the rescue

Joy Silva’s Alaska Airlines case wouldn’t have gone far even under the best of circumstances.

You might even say it would have gone to the dogs.

Her dog, to be exact.

Her story, which involved Alaska Airlines, her pet, unexpected surgery and a few insider tricks, offers lessons for the rest of us. Sometimes, even frivolous-sounding cases have some merit. Hers certainly did, much to my surprise — and probably yours, too. Read more “Buddy needed emergency surgery and our company contacts came to the rescue”

Here’s why a $16,000 luggage reimbursement claim will always fall flat

After her recent flight on Interjet, Lynda Leibrock discovered that unidentified “airline goo” ruined three pieces of her luggage. She hoped the airline would quickly pay her luggage reimbursement request– all $16,000 of it.

Things didn’t work out the way she had hoped.

Read more “Here’s why a $16,000 luggage reimbursement claim will always fall flat”

6 times when you’re better off without travel insurance

Even though Jon Look is a frequent traveler, he always leaves home without travel insurance.

“I have never purchased a travel insurance policy,” admits Look, a retired photographer. “It adds expense and complications and rarely pays off.”

Traveling without insurance? Yep, most Americans still do it, and some of them with good reason. Because not everyone needs insurance and some people wouldn’t be able to use it even if they bought it.

As it turns out, there are times when you’ll want to skip that insurance policy. It may not be as often as you think, but it happens. Read more “6 times when you’re better off without travel insurance”

Help! Carnival changed my cruise itinerary and I want a full refund

Several days before Thuan Bui’s Carnival cruise, most of his scheduled ports of call are canceled by the cruise line. So he cancels his trip. Now he wants a full reimbursement for the cost of the cruise, travel insurance and airline change fees. You might think you know how this one ends — but you might be wrong. Read more “Help! Carnival changed my cruise itinerary and I want a full refund”