Janet Fried and her husband had big plans to take a Mediterranean cruise next year with Tauck, a luxury tour operator. They looked forward to casting off in Marseille, France, on a small ship and visiting exotic ports of call in Corsica, Italy, and Sicily.
But they’ll never have that chance. In December, her husband died.
What followed should have been straightforward: Tauck should have refunded all of her money. It didn’t.