When Paul Avron’s daughter buys Coldplay tickets from StubHub, she expects a memorable night out. But as the concert approaches, the tickets still haven’t arrived, and StubHub’s FanProtect guarantee doesn’t work. Can she get her money back?
Kristen Rodriguez thought she had scored a deal when she prepaid for her checked baggage on Frontier Airlines.The airline app showed a straightforward offer: $29 for each checked bag, each way, for two passengers.
Remember when travel rewards programs actuallyrewarded you? You collected points, earned status, and got “free” flights.
So why does it all feel like a trap now?
Turns out there is such a thing as a free ride.
That’s what I discovered when I hopped on a tram in Melbourne, Australia, last week. When I tapped my Myki card—the local version of a transit pass—the fare was exactly zero Australian dollars.
You’re minutes away from confirming your dream vacation. You’ve selected a flight, hotel and rental car. And then you see the question: “Add travel insurance to protect your trip for just $89?
When Audrey Kessler sells her home in Ravenna, Ohio, the $75 monthly bill from Ohio Valley Waste for trash service doesn’t stop. Even after she called, emailed, and filled out the company’s online form, the bills keep coming. How can she make them end?
When Rachel Newton books flights that include a leg on Transavia, a Dutch discount airline, she expects a no-frills experience — but not a surprise fee that doubles the cost of his trip. Why won’t the airline make things right?
Marcy Schackne is mad.
She recently waited 2½ hours at LAX just to talk to a car rental agent. After completing her paperwork, she inspected three vehicles that were “beyond dirty” before finding one suitable to drive
Vaughn Warriner’s Apple computer gets damaged in transit when he sends it his granddaughter. Now UPS is refusing his $400 claim. Can it do that?
Mansour Abado books a ticket for his father from Beirut to Austin, Texas, through Expedia. But there’s a problem: The flight doesn’t exist. Why can’t he get a refund for the bogus ticket?
