Windstar Cruises

Windstar Cruises is a cruise line founded in 1984. It is headquartered in Seattle.

Telephone
Main : (206) 733-2703
Customer service : (206) 733-2952
Toll Free : (877) 826-4672
Email
Mailing address
2101 4th Avenue Suite 210
Seattle, WA 98121
Website
windstarcruises.com

What you need to know about Windstar Cruises

We receive some complaints about Windstar Cruises. For example, the company failed to inform these customers that their tickets were nonrefundable. Windstar also offered minimal compensation to these readers. The company promised an all-inclusive cruise and then went back on its word.

How to resolve a problem with Windstar Cruises

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Windstar Cruises customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Peter Tobler
Director of Hotel Operations
Secondary
Gina Smith
Sr. Director of Finance
Chief Executive
Christopher Prelog

Frequently asked questions about Windstar Cruises

Call (206) 733-2952 or email info@windstarcruises.com.
Call (206) 733-2952 or email GuestRelations@windstarcruises.com.
Yes, click here to access the online contact form.
Monday to Friday, 9 a.m. to 9 p.m.; Saturday, 9 a.m. to 7:30 p.m.; Sunday, 10 a.m. to 6:30 p.m. (all times Eastern).
You can book a cruise with Windstar Cruises online through the website, by calling customer service at (206) 733-2952 or email GuestRelations@windstarcruises.com, or by working with a travel agent. The website provides detailed itineraries, dates, and booking options.
Windstar Cruises' cancellation policy varies depending on the fare type and timing of the cancellation. Generally, cancellations made 121 days or more before departure are fully refundable. Closer to departure, cancellation fees apply. For the most accurate information, refer to the terms and conditions on the website or contact customer service at (206) 733-2952 or email GuestRelations@windstarcruises.com.
You can check in for your Windstar cruise online through the website. Online check-in usually opens 60 days before departure. You will need your booking number and personal information to complete the process.

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