Windstar Cruises is a cruise line founded in 1984. It is headquartered in Seattle.
How to reach a person at Windstar Cruises
Main: (206) 733-2703
Customer service: (206) 733-2952
Toll Free: (877) 826-4672
Windstar Cruises Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Windstar Cruises
We receive some complaints about Windstar Cruises. For example, the company failed to inform these customers that their tickets were nonrefundable. Windstar also offered minimal compensation to these readers. The company promised an all-inclusive cruise and then went back on its word.
How to resolve a problem with Windstar Cruises
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Windstar Cruises mailing address
2101 4th Avenue Suite 210
Seattle, WA 98121
Windstar Cruises social media channels
Windstar Cruises executive customer service contacts
Primary Contact
Peter Tobler
Director of Hotel Operations
2101 4th Avenue Suite 210
Seattle, WA 98121
peter.tobler@windstarcruises.com
Secondary Contact
Gina Smith
Sr. Director of Finance
2101 4th Avenue Suite 210
Seattle, WA 98121
gina.smith@windstarcruises.com
Chief Executive
Christopher Prelog
2101 4th Avenue Suite 210
Seattle, WA 98121
christopher.prelog@windstarcruises.com
How can I contact Windstar Cruises customer service?
Call (206) 733-2952 or email info@windstarcruises.com.
What are the contact details for the guest relations department?
Call (206) 733-2952 or email GuestRelations@windstarcruises.com.
Does Windstar Cruises have an online contact form?
Yes, click here to access the online contact form.
When is Windstar Cruises customer service available?
Monday to Friday, 9 a.m. to 9 p.m.; Saturday, 9 a.m. to 7:30 p.m.; Sunday, 10 a.m. to 6:30 p.m. (all times Eastern).
How do I book a cruise with Windstar Cruises?
You can book a cruise with Windstar Cruises online through the website, by calling customer service at (206) 733-2952 or email GuestRelations@windstarcruises.com, or by working with a travel agent. The website provides detailed itineraries, dates, and booking options.
What is the cancellation policy for Windstar Cruises?
Windstar Cruises’ cancellation policy varies depending on the fare type and timing of the cancellation. Generally, cancellations made 121 days or more before departure are fully refundable. Closer to departure, cancellation fees apply. For the most accurate information, refer to the terms and conditions on the website or contact customer service at (206) 733-2952 or email GuestRelations@windstarcruises.com.
How do I check in for my cruise?
You can check in for your Windstar cruise online through the website. Online check-in usually opens 60 days before departure. You will need your booking number and personal information to complete the process.
How to get professional help with your Windstar Cruises problem
If you need help with Windstar Cruises, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.