Vivid Seats Customer Service Contacts

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Vivid Seats is an independent marketplace for tickets to live sports, concerts and theater events. It became a public company in April 2021 via a merger with Horizon Acquisition Corporation.

Responsiveness rating

rating
3/5

What you need to know about Vivid Seats

We receive occasional complaints about Vivid Seats. Here’s one where a reader ordered three tickets but only received two. And another where a reader is struggling to get a refund on a show that has already been rescheduled three times.

How to resolve a problem with Vivid Seats

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Address

111 N Canal Street
#800
Chicago, IL 60606
www.vividseats.com


Phone Contacts

Main: (312) 291-9966
Customer Service: (866) 848-8499


Social Media Contacts

Facebook
Twitter


Executive Contacts

Primary Contact
Doug Hanson
General Manager, Vice President Operations
111 N Canal Street
#800
Chicago, IL 60606
[email protected]

Secondary Contact
Robert Rotondo
VP-GM Contact Center Operations
111 N Canal Street
#800
Chicago, IL 60606
[email protected]

Chief Executive
Stan Chia
Chief Executive Officer
111 N Canal Street
#800
Chicago, IL 60606
[email protected]


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