Vivid Seats Customer Service Contact Support Via Phone Email Exec Contacts

Vivid Seats is an independent marketplace for tickets to live sports, concerts and theater events. It became a public company in April 2021 via a merger with Horizon Acquisition Corporation.

Responsiveness rating

3/5

Vivid Seats often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about Vivid Seats

We receive occasional complaints about Vivid Seats. Here’s one where a reader ordered three tickets but only received two. And another where a reader is struggling to get a refund on a show that has already been rescheduled three times.

How to resolve a problem with Vivid Seats

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.