Vivid Seats is an independent marketplace for tickets to live sports, concerts and theater events. It became a public company in April 2021 via a merger with Horizon Acquisition Corporation.
Responsiveness rating
What you need to know about Vivid Seats
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Vivid Seats
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
111 N Canal Street
#800
Chicago, IL 60606
www.vividseats.com
Phone Contacts
Main: (312) 291-9966
Customer Service: (866) 848-8499
Social Media Contacts
Executive Contacts
Secondary Contact
Doug Hanson
General Manager, Vice President Operations
111 N Canal Street
#800
Chicago, IL 60606
[email protected]
Robert Rotondo
VP-GM Contact Center Operations
111 N Canal Street
#800
Chicago, IL 60606
[email protected]
Chief Executive
Stan Chia
Chief Executive Officer
111 N Canal Street
#800
Chicago, IL 60606
[email protected]
