Viator is an online platform that allows users to book tours, activities, and experiences around the world.
Viator Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Viator
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Viator
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Viator mailing address
400 First Avenue
Needham, MA 02494
Viator executive customer service contacts
Primary Contact
Julie Nelson
Vice President, Customer Experience
400 First Avenue
Needham, MA 02494
julie.nelson@viator.com
Secondary Contact
Ben Bates
Vice President
400 First Avenue
Needham, MA 02494
ben.bates@viator.com
Chief Executive
Barrie Seidenberg
400 First Avenue
Needham, MA 02494
barrie.seidenberg@viator.com
How can I contact Viator customer service?
Call (866) 648-5873 or email support@viator.com.
How do I make a booking with Viator?
You can make a booking on the Viator website or mobile app. Browse through tours and activities, select your desired option, and follow the prompts to complete your booking. You will receive a confirmation email with all the details.
How can I modify or cancel my booking?
To modify or cancel your booking, log into your account on the Viator website or app, navigate to “My Bookings,” and select the booking you wish to change or cancel. Follow the instructions provided. Cancellation policies vary by tour and activity.
What is Viator's cancellation policy?
Viator’s cancellation policy varies depending on the specific tour or activity. Many tours offer free cancellation up to a certain period before the start time. Detailed cancellation policies are provided on each activity’s page and in your booking confirmation.
How do I get a refund from Viator?
If you are eligible for a refund based on the cancellation policy, you can request a refund by cancelling your booking through the Viator website or app. Refunds are processed according to the terms outlined in the cancellation policy.
What should I do if I have an issue with my booking or tour?
If you encounter an issue with your booking or tour, contact Viator customer service at (866) 648-5873. Provide your booking reference number and details of the issue.
How do I leave a review for a tour or activity I booked through Viator?
After completing your tour or activity, Viator will send you an email inviting you to leave a review. You can also leave a review by logging into your account, navigating to “My Bookings,” and selecting the option to review the activity.
Can I book private tours through Viator?
Yes, Viator offers a range of private tours and activities. You can filter your search results on the Viator website or app to show private tours and customize your experience.
How do I contact the tour operator directly?
After booking, your confirmation email will include the contact details of the tour operator. You can reach out to them directly for specific questions or special requests related to your tour.
How to get professional help with your Viator problem
If you need help with Viator, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
