Urban Decay

Urban Decay is a makeup brand that makes and sells products like eyeshadow palettes, lipsticks, and setting sprays. It focuses on vibrant colors, edgy designs, and cruelty-free beauty.

Mailing address
1620 Stateline Road E
Southaven, Mississippi 38671
Website
urbandecay.com

What you need to know about Urban Decay

How to resolve a problem with Urban Decay

Try self-service first

Use our proven resolution methods, or Urban Decay’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

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How fast does Urban Decay respond?

Live chat
Urban Decay does not have live chat support.  
Email support
Email inquiries typically take 1 to 5 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact Urban Decay though its “contact us” section on Urban Decay’s website.   
Social media
Urban Decay is active on social media platforms like Instagram, Facebook, and Twitter. Responses can range from a few hours to a day depending on the platform and the inquiry’s complexity.
Verified contacts

Urban Decay customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Chief Executive
Nicolas Hieronimus

Urban Decay customer service policies

Urban Decay collects personal data to process orders, enhance user experiences, and provide customer support. The company implements security measures to safeguard this information and complies with data protection laws. They share data with third parties only when necessary, such as for processing payments or fulfilling orders, and do not sell personal information.

Urban Decay loyalty program

Urban Decay's, UD Rewards, program allows customers to earn points for purchases, which can be redeemed for discounts on future orders. The program features multiple tiers, with benefits that increase as more points are accumulated. Members also gain access to perks such as exclusive product launches and promotions. Joining is free, and participation requires signing up through the Urban Decay website.

Frequently asked questions about Urban Decay

To return an Urban Decay online purchase, visit the Urban Decay website and initiate a return within 60 days of your order. You can generate a prepaid return label for a $5 fee, which will be deducted from your refund. Ensure the items are returned in its original packaging with the sales receipt or invoice. Refunds are processed within 1-2 business days after receiving the return, and the amount will be credited back to your original payment method. Products purchased in-store must be returned in-store.
Urban Decay is owned by L'Oréal, a global leader in beauty and cosmetics. L'Oréal acquired Urban Decay in 2000.
If your Urban Decay package is missing, first check with your local carrier for updates on delivery. If the package still hasn’t arrived, contact Urban Decay customer service immediately to report the issue. You may need to provide tracking details to assist with the investigation and resolution.
If a product is missing from your Urban Decay package, contact its customer service right away. Make sure to have your order number and the details of the missing item on hand. They will assist you in resolving the issue, which may include sending a replacement or issuing a refund for the missing item.

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