Urban Decay is a makeup brand that makes and sells products like eyeshadow palettes, lipsticks, and setting sprays. It focuses on vibrant colors, edgy designs, and cruelty-free beauty.
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What you need to know about Urban Decay
- Urban Decay’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Urban Decay with our insider guide or through our executive contacts.
- Urban Decay’s customer service policies are standard. Here are our frequently asked questions about Company.
Urban Decay customer service response times
Urban Decay’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Live chat | Urban Decay does not have live chat support. |
| Email support | Response time: Email inquiries typically take 1 to 5 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact Urban Decay though its “contact us” section on Urban Decay’s website. |
| Social media | Response time: Urban Decay is active on social media platforms like Instagram, Facebook, and Twitter. Responses can range from a few hours to a day depending on the platform and the inquiry’s complexity. |
How to resolve a problem with Urban Decay
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Urban Decay mailing address
1620 Stateline Road E
Southaven, Mississippi 38671
Urban Decay loyalty program
Urban Decay’s, UD Rewards, program allows customers to earn points for purchases, which can be redeemed for discounts on future orders. The program features multiple tiers, with benefits that increase as more points are accumulated. Members also gain access to perks such as exclusive product launches and promotions. Joining is free, and participation requires signing up through the Urban Decay website.
Urban Decay social media channels
Urban Decay executive customer service contacts
Chief Executive
Nicolas Hieronimus
833 W 16th Street
Newport Beach, CA 92663
nicolas.hieronimus@loreal.com
How do I return Urban Decay?
To return an Urban Decay online purchase, visit the Urban Decay website and initiate a return within 60 days of your order. You can generate a prepaid return label for a $5 fee, which will be deducted from your refund. Ensure the items are returned in its original packaging with the sales receipt or invoice. Refunds are processed within 1-2 business days after receiving the return, and the amount will be credited back to your original payment method.
Products purchased in-store must be returned in-store.
Who is the owner of Urban Decay?
Urban Decay is owned by L’Oréal, a global leader in beauty and cosmetics. L’Oréal acquired Urban Decay in 2000.
What do I do if my Urban Decay package is missing?
If your Urban Decay package is missing, first check with your local carrier for updates on delivery. If the package still hasn’t arrived, contact Urban Decay customer service immediately to report the issue. You may need to provide tracking details to assist with the investigation and resolution.
What do I do if a product is missing from my Urban Decay package?
If a product is missing from your Urban Decay package, contact its customer service right away. Make sure to have your order number and the details of the missing item on hand. They will assist you in resolving the issue, which may include sending a replacement or issuing a refund for the missing item.
How to get professional help with your Urban Decay problem
If you need help with Urban Decay, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.