Uber Customer Service Contacts

Note that the emergency number, (800) 285-6172, is only for situations such as accidents or serious security or safety issues regarding your Uber ride. The company requests that customers not use this number for anything else.

Contact Uber’s 24/7 support team by calling (800) 593-7069, using the Uber app, or visiting its website.

Open the Uber app, go to your current ride request, and tap “Cancel”. There may be a cancellation fee if the ride is canceled after the driver is en route.

In the event that you cancel after the driver has been waiting for a while or has already started driving, Uber may charge a cancellation fee.

To reset your password, open the Uber app, go to the login screen, and select “Forgot Password?” Follow the instructions to reset your password via email.

Go to the Payment section in the Uber app, then add a new payment method or update your existing ones.

Open the app, go to “Your Trips” and select the ride where you lost the item.

Tap “I lost an item“ and follow the prompts to contact the driver and arrange for the return of your lost item.

If you can’t connect with the driver, Uber may assist in the process by providing additional support. Uber’s general customer service phone number is (800) 593-7069.

To get an Uber ride during peak hours or in busy areas, you can use Uber’s ‘Surge Pricing’ feature, which adjusts the cost of rides based on demand. It’s important to plan ahead by checking the Uber app for availability and estimated wait times. You can also enable ‘Preferred Pickup’ to secure faster rides in busy zones.

To improve your Uber driver rating and earn rewards, make sure to communicate clearly with passengers, follow safe driving practices, and provide a clean, comfortable ride experience. Uber also offers rewards for consistent high ratings, which can lead to benefits like priority service or exclusive discounts. Always strive for positive interactions with riders to maintain a high rating.

Yes, Uber has a community forum, where users (both riders and drivers) can share experiences, ask questions, provide feedback, and get help from fellow community members. The forum is designed to be a place for discussions around Uber’s services, features, and updates, allowing users to connect, learn from one another, and seek solutions to common issues.

The Uber community forum is available to users in various regions, but it is generally more commonly accessed through the Uber Help Center. It typically covers:

• User feedback: Suggestions or comments on improving the Uber experience.
• Technical support: Discussions on resolving common problems with the app, payments, or services.
• Safety tips: Sharing best practices and safety advice for both drivers and passengers.

However, the forum isn’t a direct customer service platform, and Uber’s official support channels (like in-app support or phone support) are usually recommended for specific or urgent issues.

To access Uber’s community resources, you can visit the Uber help center or engage with the Uber community on social media platforms.

For more details:

• Uber help center
• Uber community forum

If you need to contact Uber customer support for urgent issues, there are several ways to get in touch. For  assistance, you can use the Uber app to contact support directly by following these steps:

• Open the Uber app and tap on the menu icon (three horizontal lines).
• Select Help and choose the issue you’re facing from the list, or tap Account and Payment Options to find more specific topics.
• If your issue is urgent, you may also be able to use the Call Uber Support feature in the app to speak with a representative.

Alternatively, you can visit the Uber website for additional support options or reach out via social media channels like Twitter (@Uber_Support) for quicker responses.

For issues that require a more detailed investigation, Uber also provides a web-based contact form that can be filled out for follow-up.

If your Uber ride is delayed or you encounter problems during your trip, follow these steps to resolve the issue:

1. Check the Uber app for updates: The app will provide notifications if your ride is delayed due to traffic or other reasons. You can also track your driver’s real-time location to stay updated.
2. Contact your driver: Use the in-app messaging or call feature to ask your driver about the delay and to confirm any issues or detours. This often resolves the issue quickly.
3. Report the issue to Uber support: If the delay or problem is significant or unresolved, contact Uber support through the Help section in the app. Select the trip in question and report the issue, whether it’s related to route problems, long delays, or other complications.
4. Request a refund or adjustment: If the delay or issue caused you inconvenience, you may be eligible for a refund or fare adjustment. You can easily request this through the app under the Trip Issues and Refunds section.