theBalm Customer Service Contacts

theBalm is a cosmetics brand that offers makeup products such as lipsticks, eyeshadows, and blushes.

How to reach a person at theBalm

theBalm Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate theBalm

What you need to know about theBalm

Customer feedback on theBalm’s service is generally positive, with 92% of reviewers recommending its products. A customer review describes the service as “extremely helpful.” TheBalm offers contact options for returns or exchanges via email and phone. However, its physical store in San Francisco has closed. Reviews suggest the brand provides responsive customer support.

theBalm customer service response times

theBalm’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone supportFor immediate assistance, call (888) 747-2256 during business hours, Monday to Friday 9 a.m. to 4 p.m,. Pacific time.  
Email supportYou can reach out to theBalm at info@thebalm.com. While specific response times aren’t detailed, the company emphasizes prompt customer service.  
Online contact formYou can reach out to theBalm via its online contact form here. While specific response times aren’t detailed, the company emphasizes prompt customer service.  
Live chat supporttheBalm does not offer live chat support.  
Social media supporttheBalm is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity.  

How to resolve a problem with theBalm

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

theBalm mailing address

4649 AirCenter Cir.
Suite 101
Reno, NV 89502-7920

theBalm loyalty program

theBalm offers a loyalty program called #theBalmers. By joining, customers can earn points through various activities, such as making purchases, writing reviews, and engaging on social media platforms. Accumulated points can be redeemed for discounts and exclusive promotions.

theBalm social media channels

X


theBalm executive customer service contacts

Primary Contact
Jordana Shipman
Vice President
4649 AirCenter Cir.
Suite 101
Reno, NV 89502-7920
jordana@thebalm.com

LinkedIn

Secondary Contact
Piotr Blaszczyk
General Manager
4649 AirCenter Cir.
Suite 101
Reno, NV 89502-7920
piotr@thebalm.com

LinkedIn

Chief Executive
Marissa Shipman
4649 AirCenter Cir.
Suite 101
Reno, NV 89502-7920
marissa@thebalm.com

LinkedIn

theBalm customer service policies

What does theBalm'accessibility statement emphasize?

theBalm’s accessibility statement emphasizes the brand’s commitment to providing a positive and inclusive experience for all customers. It aims to ensure website accessibility, including for users with assistive technologies such as screen readers, voice recognition software, and video captions. The company is continuously enhancing the accessibility of its website and welcomes feedback on how it can improve. Customers experiencing difficulties are encouraged to contact customer service by phone or email for assistance. TheBalm views accessibility as an ongoing effort and strives to support all users in successfully navigating and transacting on their site.

What is theBalm's terms and conditions?

TheBalm’s promotional terms specify that their sales, including Black Friday/Cyber Monday offers, run from November 14 to December 3, 2024. Discounts are applied automatically, with 50% off on products, and free gifts for orders over $35. Orders may take up to 10 business days to process, with free shipping on U.S. orders over $35. Returns and exchanges follow regular policy. However, loyalty points are not applicable during the sale. International shipments may show full-priced items on invoices for customs. For accessibility, customers can contact support at (888) 747-2256.

What do I need to know before returning a product to theBalm?

Here’s the breakdown of the shipping and return process from theBalm:
  • Domestic shipping is free on orders (excluding Alaska, Hawaii, Puerto Rico), with processing time of 2-7 business days.
  • Alaska, Hawaii, and Puerto Rico have a $30 shipping fee or free shipping on orders over $150.
  • International shipping has a $30 fee or free for orders over $150, excluding duties and taxes.
  • Returns are accepted within 30 days for unused products. Bundle items cannot be returned.
  • Exchanges available for gently used products (domestic USA only).

What do I need to know about theBalm flash sale?

Here’s a breakdown of theBalm’s flash sale details:
  • 50% off site-wide and free gift with purchase of $35+
  • Shipping fees: $5 for orders under $35 (domestic U.S.), free for orders $35+; $30 for orders under $150 (Alaska, Hawaii, Puerto Rico, and international)
  • Sale processing time: 2-10 business days, with potential shipping delays
  • No expedited shipping during the sale
  • Loyalty points cannot be earned or redeemed during the sale
  • No coupon codes can be combined with the sale unless related
  • Items are not reserved in your cart; availability is subject to stock levels
  • Orders are confirmed via email; check your spam folder if you don’t receive it.
Frequently asked questions about theBalm

How can I contact theBalm's customer service?

You can email theBalm at info@thebalm.com or call (888) 747-2256.

When can I contact theBalm customer service?

Monday to Friday, 9 a.m. to 4 p.m. Pacific time.

Can I modify or cancel my order after placing it?

Once an order is placed and you’ve received a confirmation email, changes or cancellations cannot be made, as the order is already being processed.

What should I do if I entered the wrong shipping address?

If the shipping label cannot be generated with the provided address, the customer service team will reach out for an updated address. If no response is received within 10 business days, the order may be canceled, and funds returned.

How long does it take to process an order?

Standard processing time is between 2-8 business days. Processing times may vary during sales or promotional events.

Does theBalm ship internationally?

Yes, theBalm ships internationally. Shipping fees are $30 or free for orders over $150 (fees do not include duties or taxes). International shipping fees may vary during sales or promotional events, but fees will never include possible duties or taxes.

How can I track my order?

To track your order, sign into your account on theBalm’s website.

How to get professional help with your theBalm problem

If you need help with theBalm, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

What do you think of theBalm?

Submit your review
1
2
3
4
5
Submit
     
Cancel

Create your own review

Elliott Report
Average rating:  
 0 reviews