theBalm is a cosmetics brand that offers makeup products such as lipsticks, eyeshadows, and blushes.
What you need to know about theBalm
Customer feedback on theBalm’s service is generally positive, with 92% of reviewers recommending its products. A customer review describes the service as “extremely helpful.” TheBalm offers contact options for returns or exchanges via email and phone. However, its physical store in San Francisco has closed. Reviews suggest the brand provides responsive customer support.
- theBalm’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with theBalm with our insider guide or through our executive contacts.
- theBalm’s customer service policies are standard. Here are our frequently asked questions about theBalm.
theBalm customer service response times
theBalm’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
Phone support | For immediate assistance, call (888) 747-2256 during business hours, Monday to Friday 9 a.m. to 4 p.m,. Pacific time. |
Email support | You can reach out to theBalm at info@thebalm.com. While specific response times aren’t detailed, the company emphasizes prompt customer service. |
Online contact form | You can reach out to theBalm via its online contact form here. While specific response times aren’t detailed, the company emphasizes prompt customer service. |
Live chat support | theBalm does not offer live chat support. |
Social media support | theBalm is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity. |
How to resolve a problem with theBalm
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
theBalm mailing address
4649 AirCenter Cir.
Suite 101
Reno, NV 89502-7920
theBalm executive customer service contacts
Primary Contact
Jordana Shipman
Vice President
4649 AirCenter Cir.
Suite 101
Reno, NV 89502-7920
jordana@thebalm.com
Secondary Contact
Piotr Blaszczyk
General Manager
4649 AirCenter Cir.
Suite 101
Reno, NV 89502-7920
piotr@thebalm.com
Chief Executive
Marissa Shipman
4649 AirCenter Cir.
Suite 101
Reno, NV 89502-7920
marissa@thebalm.com
How can I contact theBalm's customer service?
You can email theBalm at info@thebalm.com or call (888) 747-2256.
When can I contact theBalm customer service?
Monday to Friday, 9 a.m. to 4 p.m. Pacific time.
Can I modify or cancel my order after placing it?
Once an order is placed and you’ve received a confirmation email, changes or cancellations cannot be made, as the order is already being processed.
What should I do if I entered the wrong shipping address?
If the shipping label cannot be generated with the provided address, the customer service team will reach out for an updated address. If no response is received within 10 business days, the order may be canceled, and funds returned.
How long does it take to process an order?
Standard processing time is between 2-8 business days. Processing times may vary during sales or promotional events.
Does theBalm ship internationally?
Yes, theBalm ships internationally. Shipping fees are $30 or free for orders over $150 (fees do not include duties or taxes). International shipping fees may vary during sales or promotional events, but fees will never include possible duties or taxes.
How can I track my order?
To track your order, sign into your account on theBalm’s website.
How to get professional help with your theBalm problem
If you need help with theBalm, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.