The Chicago Tribune is a daily newspaper based in Chicago that covers local, national, and international news.
What you need to know about The Chicago Tribune
The Chicago Tribune generally responds to customer service in a satisfactory manner.
- The Chicago Tribune’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with The Chicago Tribune with our insider guide or through our executive contacts.
- The Chicago Tribune’s customer service policies are standard. Here are our frequently asked questions about The Chicago Tribune.
The Chicago Tribune customer service response times
The Chicago Tribune’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support (800) 874-2863 | The Chicago Tribune customer service is available Monday to Friday, from 7 a.m. to 5 p.m. and Saturday and Sunday from 7 a.m. to noon (all times Central). The following departments are also available via phone: Local News: (312) 222-3540 Business: (312) 222-5944 Features: (312) 222-3001 Sports: (312) 222-3478 Obituaries: (312) 222-5934 National News: (312) 222-3442 Foreign: (312) 222-3568 Classified Listings: (800) 974-7520 Display Advertising: (312) 222-4150 |
| Email support readerhelp@chicagotribune.com | Response times may range from a few hours to one or two business days, depending on the volume of emails. |
| Live chat support | The Chicago Tribune does not have live chat support. |
| Social media | The Tribune is active on platforms such as X and Facebook. While not guaranteed, some customer service issues may be acknowledged or redirected through these channels. |
| Help center/FAQ | For common questions about subscriptions, delivery, billing, or digital access, the Tribune maintains an online help center at chicagotribune.com/help, which provides self-service resources and contact options. |
How to resolve a problem with The Chicago Tribune
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
The Chicago Tribune mailing address
Tribune Tower
435 N. Michigan Ave
Chicago, IL 60611-4041
The Chicago Tribune executive customer service contacts
Primary Contact
Par Ridder
General Manager
Tribune Tower
435 N. Michigan Ave
Chicago, IL 60611-4041
pridder@tribpub.com
Secondary Contact
Chris Jones
Editorial Page Editor
Tribune Tower
435 N. Michigan Ave
Chicago, IL 60611-4041
cjones5@chicagotribune.com
Alternative Contact
Mitch Pugh
Executive Editor
Tribune Tower
435 N. Michigan Ave
Chicago, IL 60611-4041
mpugh@chicagotribune.com
How can I contact The Chicago Tribune customer service?
Call The Chicago Tribune at (800) 874-2863 or email readerhelp@chicagotribune.com.
When can I contact The Chicago Tribune customer service?
The Chicago Tribune customer service is available Monday to Friday, from 7 a.m. to 5 p.m., and Saturday and Sunday from 7 a.m. to noon (all times Central).
How to get professional help with your The Chicago Tribune problem
If you need help with The Chicago Tribune, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.



