The Chicago Tribune Customer Service Contacts

The Chicago Tribune is a daily newspaper based in Chicago that covers local, national, and international news.

How to reach a person at The Chicago Tribune

Toll free: (800) 874-2863

The Chicago Tribune Responsiveness rating

rating
3/5

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What you need to know about The Chicago Tribune

The Chicago Tribune generally responds to customer service in a satisfactory manner.

The Chicago Tribune customer service response times

The Chicago Tribune’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone support
(800) 874-2863
The Chicago Tribune customer service is available Monday to Friday, from 7 a.m. to 5 p.m. and Saturday and Sunday from 7 a.m. to noon (all times Central).

The following departments are also available via phone:

Local News: (312) 222-3540
Business: (312) 222-5944
Features: (312) 222-3001
Sports: (312) 222-3478
Obituaries: (312) 222-5934
National News: (312) 222-3442
Foreign: (312) 222-3568
Classified Listings: (800) 974-7520
Display Advertising: (312) 222-4150
Email support
readerhelp@chicagotribune.com
Response times may range from a few hours to one or two business days, depending on the volume of emails.
Live chat supportThe Chicago Tribune does not have live chat support.
Social mediaThe Tribune is active on platforms such as X and Facebook. While not guaranteed, some customer service issues may be acknowledged or redirected through these channels.
Help center/FAQFor common questions about subscriptions, delivery, billing, or digital access, the Tribune maintains an online help center at chicagotribune.com/help, which provides self-service resources and contact options.

How to resolve a problem with The Chicago Tribune

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

The Chicago Tribune mailing address

Tribune Tower
435 N. Michigan Ave
Chicago, IL 60611-4041

The Chicago Tribune loyalty program

The Chicago Tribune does not have a loyalty program.

The Chicago Tribune social media channels

X


The Chicago Tribune executive customer service contacts

Primary Contact
Par Ridder
General Manager
Tribune Tower
435 N. Michigan Ave
Chicago, IL 60611-4041
pridder@tribpub.com

LinkedIn

Secondary Contact
Chris Jones
Editorial Page Editor
Tribune Tower
435 N. Michigan Ave
Chicago, IL 60611-4041
cjones5@chicagotribune.com

LinkedIn

Alternative Contact
Mitch Pugh
Executive Editor
Tribune Tower
435 N. Michigan Ave
Chicago, IL 60611-4041
mpugh@chicagotribune.com

LinkedIn

The Chicago Tribune customer service policies

What is The Chicago Tribune's privacy policy?

The Chicago Tribune collects personal information such as account details, user activity, and device data through direct input and tracking technologies like cookies. This information is used to provide services, personalize content and ads, analyze usage, and support business operations. Data may be shared with service providers, advertising and analytics partners, or disclosed for legal and transactional reasons. Users can manage cookie preferences, request data access or deletion, and contact the Chicago Tribune at privacy@tribpub.com or by mail for privacy concerns.

What are The Chicago Tribune's terms of service?

The Chicago Tribune subscription automatically renews continuously and payments (including applicable delivery surcharges up to $0.21 per day) are charged until you cancel. You can cancel anytime—via phone, email, or online account—and access continues until the end of your paid period. Subscriptions include a binding individual arbitration agreement and a class‑action waiver for disputes, with limited exceptions for intellectual‑property claims. The service reserves the right to modify terms (you’re bound if you continue using it), and disputes are governed by Illinois law.

How can I renew my subscription?

You can subscribe to the Chicago Tribune by visiting the official subscription page here. 

Choose your preferred plan—print, digital, or a combo—enter your details, and complete the payment to activate your subscription.

How can I manage my account?

You can manage your Chicago Tribune account—including updating profile details, viewing subscription info, changing delivery preferences, or canceling—by visiting your account portal here: myaccount.chicagotribune.com/3chitrib/VerifyAccount. Log in to access and make any necessary changes.

Frequently asked questions about The Chicago Tribune

How can I contact The Chicago Tribune customer service?

Call The Chicago Tribune at (800) 874-2863 or email readerhelp@chicagotribune.com.

When can I contact The Chicago Tribune customer service?

The Chicago Tribune customer service is available Monday to Friday, from 7 a.m. to 5 p.m., and Saturday and Sunday from 7 a.m. to noon (all times Central).

How to get professional help with your The Chicago Tribune problem

If you need help with The Chicago Tribune, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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