Tatcha is a skincare brand that creates products based on traditional Japanese beauty practices using natural ingredients.
Tatcha Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Tatcha
What you need to know about Tatcha
Tatcha’s customer service is generally praised for being responsive and helpful, with many customers highlighting positive experiences with timely responses and efficient issue resolution. However, some users have reported delays in response times or challenges with receiving returns or refunds.
- Tatcha’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Tatcha with our insider guide or through our executive contacts.
- Tatcha’s customer service policies are standard. Here are our frequently asked questions about Tatcha.
Tatcha customer service response times
Tatcha’s customer service response times are generally reported as efficient, with many customers noting that they receive replies within 1 to 2 business days. However, during peak periods or high inquiry volumes, response times can occasionally take longer. For urgent matters, phone support may provide quicker resolution, while email inquiries may require more time.
| Phone support | Tatcha is available on (877) 322-8633 Monday to Friday, 9 a.m. to 5 p.m. Pacific time |
| Email support | Tatcha can be emailed at sales-inquiry@tatcha.com Monday to Friday, 9 a.m. to 5 p.m. Pacific time. |
| Social media | Response time: Tatcha’s customer service on social media is typically responsive, with many users reporting replies within a few hours to a day. The brand is active on platforms like Instagram, Twitter, and Facebook, where customers can reach out for support. However, response times can vary depending on the volume of messages or inquiries. |
How to resolve a problem with Tatcha
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Tatcha mailing address
517 North Point Street
San Francisco, CA 94133
Tatcha loyalty program
You can join Company’s loyalty program, Company, by signing up for an account on the Company website or through their mobile app. Once you’re signed in, look for the loyalty program section, which will be highlighted. Program benefits include special discounts, early access to sales, and exclusive deals.
Tatcha social media channels
Tatcha executive customer service contacts
Primary Contact
Michelle Huang
Director, Marketing and Consumer Engagement
517 North Point Street
San Francisco, CA 94133
michelle.huang@tatcha.com
Secondary Contact
Vickie Chan Teng
VP Product Marketing
517 North Point Street
San Francisco, CA 94133
vickie.teng@tatcha.com
Chief Executive
Mary Yee
517 North Point Street
San Francisco, CA 94133
mary@tatcha.com
How can I contact Tatcha's customer service?
Contact Tatcha at (877) 322-8633 or email sales-inquiry@tatcha.com.
When can I contact Tatcha customer service?
Monday to Friday, 9 a.m. to 5 p.m. Pacific time.
What is Tatcha's return policy?
Tatcha offers a 60 day return policy for U.S. domestic orders placed on Tatcha.com. If you’re not satisfied with a product, you can return it within this period for a full refund.
How to get professional help with your Tatcha problem
If you need help with Tatcha, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.