Swappie is a company that specializes in selling certified pre-owned smartphones, primarily iPhones, with a focus on quality and customer service.
Swappie Responsiveness rating
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What you need to know about Swappie
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Swappie
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Swappie mailing address
Aleksanterinkatu 21 A
00100 Helsinki, Finland
Swappie executive customer service contacts
Primary Contact
Emma Lehikoinen
Chief Operating Officer
Aleksanterinkatu 21 A
00100 Helsinki
Emma Lehikoinen’
Secondary Contact
Farrukh Mehmood
Customer Service Manager
Aleksanterinkatu 21 A
00100 Helsinki
Farrukh Mehmood
Chief Executive
Sami Marttinen
Aleksanterinkatu 21 A
00100 Helsinki
Sami Marttinen
Does Swappie customer service have an online contact form?
Yes, you can find the online contact form here.
How can I contact Swappie customer service?
Email support@swappie.com.
Does Swappie have a telephone number?
Swappie does not provide a direct phone number for US customer service; email is the primary contact method.
Does Swappie have a management team in the U.S.?
As of now, Swappie does not have a specific management team based in the U.S. The operations and management are primarily based in Helsinki, Finland, with its U.S. presence being managed through its European headquarters and customer service team.
What is Swappie’s return policy?
Swappie offers a 14-day return policy for customers who wish to return their purchased device. The device must be in its original condition, and you can initiate a return by contacting customer service. Email support@swappie.com.
How do I track my Swappie order?
You can track your order using the tracking link provided in your order confirmation email or by logging into your Swappie account.
What should I do if I received a damaged or incorrect item?
Contact Swappie customer service immediately by emailing support@swappie.com and provide details of the issue along with your order number for assistance.
How can I get a refund from Swappie?
Refunds are processed according to Swappie’s return policy. If you meet the return criteria, you can request a refund by following the return instructions provided by customer service.
What warranty does Swappie offer on its devices?
Swappie offers a 12-month warranty on all certified pre-owned devices, covering defects and malfunctions not caused by user error.
How can I update my Swappie account information?
Log into your Swappie account on the website and update your personal information through the account settings. For issues, contact customer service. Email support@swappie.com.
How do I cancel my Swappie order?
If your order has not yet shipped, you can cancel it by contacting customer service at support@swappie.com as soon as possible. If the order is already in transit, you may need to wait until it arrives and then follow the return process.
What payment methods does Swappie accept?
Swappie accepts various payment methods, including credit and debit cards, and in some regions, PayPal and other payment options. Check the website for the available methods in your area.
How long does shipping take with Swappie?
Shipping times vary based on your location. Typically, it takes a few business days for orders to be processed and shipped. For specific delivery times, refer to your order confirmation or contact customer service at support@swappie.com.
How to get professional help with your Swappie problem
If you need help with Swappie, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.