Springfield Armory is an American company that manufactures firearms for military and civilian use.
How to reach a person at Springfield Armory
Main: (800) 680-6866
Springfield Armory Responsiveness rating
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What you need to know about Springfield Armory
The company responds to most customer complaints in a satisfactory manner.
- Springfield Armory’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Springfield Armory with our insider guide or through its executive contacts.
- Springfield Armory’s customer service policies are standard. Here are our frequently asked questions about Springfield Armory.
Springfield Armory customer service response times
Springfield Armory’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Springfield Armory’s customer service phone support operates Monday through Friday, from 8:30 a.m. to 4:00 p.m. Central time. Response times may vary, but many customers report prompt assistance during these hours. Call customer service at (800) 680-6866. |
| Email support | Springfield Armory’s customer service email support operates Monday through Friday, from 8:30 a.m. to 4:00 p.m. Central time. Response times may vary, but many customers report prompt assistance during these hours. Email Springfield Armory at cs@springfield-armory.com. |
| Live chat | Springfield Armory offers live chat support on its website during business hours, Monday through Friday, from 8:30 a.m. to 4:00 p.m. Central time. Response times on live chat can vary, but response are generally quick during these hours. |
| Social media | Springfield Armory is active on social media platforms such as Facebook, Instagram, and X. While the company does not specify exact response times, users can typically expect responses within a few hours to a day on weekdays. (from 8:30 a.m. to 4:00 p.m. Central time). Here’s how to reach Springfield Armory via social media. |
| Help center/FAQ | Springfield Armory’s help center and FAQ section is available on its website, providing answers to common questions about products, warranties, and general support. The help center is accessible 24/7, offering self-service resources that can help resolve issues or answer questions without needing to contact customer service directly. |
How to resolve a problem with Springfield Armory
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Springfield Armory mailing address
650 Weber Drive
Geneseo, IL 61254
Springfield Armory loyalty program
Springfield Armory does not have a loyalty program.
Springfield Armory social media channels
Springfield Armory executive customer service contacts
Primary Contact
Fred Mincks
Law Enforcement Sales Manager
650 Weber Drive
Geneseo, IL 61254
fredm@springfield-armory.com
Secondary Contact
Peggy Hickenbottom
Vice President of Distribution and Customer Service
650 Weber Drive
Geneseo, IL 61254
Peggyh@springfield-armory.com
Chief Executive
Dennis Reese
650 Weber Drive
Geneseo, IL 61254
dennisr@springfield-armory.com
Springfield Armory customer service policies
What is Springfield Armory's privacy policy?
Springfield Armory’s privacy policy outlines how the company collects, uses, and protects your personal information when you interact with the website or make a purchase.
What is Springfield Armory's warranty policy?
Springfield Armory’s warranty policy covers defects in materials and workmanship for a specified period, which varies depending on the type of product.
What are Springfield Armory's terms and conditions?
Springfield Armory’s terms and conditions outline the rules and guidelines that govern the use of its website and services.
Springfield Armory self-service links
How can I check the status of my order?
Visit the website and go to the Support Page. There, you can find the order tracking feature to check the status of your order.
How can I get technical support for Springfield Armory firearms?
Visit the website and go to the Technical Support Section. You can find helpful resources and contact options to get assistance with technical issues.
How can I find a Springfield Armory dealer near me?
Visit the website and use the “Find a Dealer” tool available on their Dealer Locator Page. You can search by zip code or city to locate authorized dealers near you.
How can I contact Springfield Armory customer service?
Call (800) 680-6866 or email cs@springfield-armory.com.
Does Springfield Armory have an online chat service?
Yes, Springfield Armory can be contacted via an online chat service.
Does Springfield Armory offer a warranty on its firearms?
Yes, Springfield Armory offers a limited lifetime warranty on its firearms.
How to get professional help with your Springfield Armory problem
If you need help with Springfield Armory , you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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