Springfield Armory

Springfield Armory is an American company that manufactures firearms for military and civilian use.

Telephone

Main : (800) 680-6866

cs@springfield-armory.com

Mailing address

650 Weber Drive
Geneseo, IL 61254

Website

springfield-armory.com

What you need to know about Springfield Armory

The company responds to most customer complaints in a satisfactory manner.

Springfield Armory’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with Springfield Armory with our insider guide or through its executive contacts.
Springfield Armory's customer service policies are standard. Here are our frequently asked questions about Springfield Armory.

How to resolve a problem with Springfield Armory

Try self-service first

Use our proven resolution methods, or Springfield Armory’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Springfield Armory respond?

Phone support

Springfield Armory's customer service phone support operates Monday through Friday, from 8:30 a.m. to 4:00 p.m. Central time. Response times may vary, but many customers report prompt assistance during these hours.

Call customer service at (800) 680-6866.

Email support

Springfield Armory's customer service email support operates Monday through Friday, from 8:30 a.m. to 4:00 p.m. Central time. Response times may vary, but many customers report prompt assistance during these hours.

Email Springfield Armory at cs@springfield-armory.com.

Live chat

Springfield Armory offers live chat support on its website during business hours, Monday through Friday, from 8:30 a.m. to 4:00 p.m. Central time. Response times on live chat can vary, but response are generally quick during these hours.

Social media

Springfield Armory is active on social media platforms such as Facebook, Instagram, and X. While the company does not specify exact response times, users can typically expect responses within a few hours to a day on weekdays. (from 8:30 a.m. to 4:00 p.m. Central time).

Here's how to reach Springfield Armory via social media.

Help center/FAQ

Springfield Armory's help center and FAQ section is available on its website, providing answers to common questions about products, warranties, and general support. The help center is accessible 24/7, offering self-service resources that can help resolve issues or answer questions without needing to contact customer service directly.

Verified contacts