Sky
Sky is a British media and telecommunications company that offers television, broadband internet and mobile phone services. Sky Group is headquartered in London and has been a wholly owned subsidiary of Comcast Corporation since 2018.
What you need to know about Sky
The company responds to most customer complaints in a satisfactory manner.
- Sky’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Sky with our insider guide or through its executive contacts.
- Sky's customer service policies are standard. Here are our frequently asked questions about Sky.
How to resolve a problem with Sky
Try self-service first
Use our proven resolution methods, or Sky’s self-service links below.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
How fast does Sky respond?
Customer service representatives are available daily approximately 8:30 a.m. to 9:00 p.m. UK time, seven days a week, though hours vary by department (Sky TV, Sky Mobile, Sky Broadband, Sky Business).
Call +44-333-759-1018.
Sky does not provide a direct customer service email address on its website. However, the company offers online contact forms for specific purposes, such as submitting complaints, notifying them of a home move, or requesting accessibility support.
Sky offers messaging with its customer service team on its website. It also provides an AI chatbot (Virtual Assistant) to assist users with common questions and support needs, and in some cases, this chatbot can connect users to a live agent if necessary.
Sky is active on social media platforms such as Facebook, X, Instagram and LinkedIn.
Access Sky's social media platforms here.
Sky's help center/FAQ provides quick answers to common questions regarding billing, account management, technical support, equipment setup and service troubleshooting.
Sky customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
Sky self-service links
Sky customer service policies
Sky loyalty program
Sky operates a free loyalty program called Sky VIP, accessed via the My Sky app. Members receive a welcome gift, weekly free rewards, entry to prize draws, and tier-based benefits that grow the longer they remain Sky customers.
Frequently asked questions about Sky
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