Sky is a British media and telecommunications company that offers television, broadband internet and mobile phone services.
Sky Responsiveness rating
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What you need to know about Sky
The company responds to most customer complaints in a satisfactory manner.
- Sky’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Sky with our insider guide or through its executive contacts.
- Sky’s customer service policies are standard. Here are our frequently asked questions about Sky.
Sky customer service response times
Sky’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support +44-333-759-1234 | Customer service representatives are available daily between 8:00 a.m. and 9:00 p.m. (U.K. time), including weekends, although availability may vary slightly depending on the nature of your query. |
| Email support | Sky does not provide a direct customer service email address on its website. However, the company offers online contact forms for specific purposes, such as submitting complaints, notifying them of a home move, or requesting accessibility support. |
| Live chat | Sky does not generally offer a live chat feature with human agents on its website. However, it provides an AI chatbot (Virtual Assistant) to assist users with common questions and support needs, and in some cases, this chatbot can connect users to a live agent if necessary. |
| Social media | Sky is active on social media platforms such as Facebook, Twitter, Instagram and LinkedIn. |
| Help center/FAQ | Sky’s help center/FAQ provides quick answers to common questions regarding billing, account management, technical support, equipment setup and service troubleshooting. |
How to resolve a problem with Sky
Sky normally likes to conduct customer service transactions by phone. This makes it difficult to establish a paper trail. This guide on how to solve a customer service problem will help you resolve most problems with Sky. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Sky mailing address
Grant Way
Isleworth
Middlesex, United Kingdom TW7 5QD
Sky loyalty program
Sky does not have a loyalty program.
Sky social media channels
Sky executive customer service contacts
Primary Contact
Ann-Marie MacKay
Chief Growth and Brand Officer
Grant Way
Isleworth
Middlesex, United Kingdom TW7 5QD
ann-marie.mackay@sky.uk
Secondary Contact
Anna Cook
Managing Director, Customer Service
Grant Way
Isleworth
Middlesex, United Kingdom TW7 5QD
anna.cook@sky.uk
Alternative Contact
Devesh Raj
Chief Operating Officer
Grant Way
Isleworth
Middlesex, United Kingdom TW7 5QD
devesh.raj@sky.uk
Chief Executive
Dana Strong
Grant Way
Isleworth
Middlesex, United Kingdom TW7 5QD
dana_strong@comcast.com
Sky customer service policies
What is Sky's privacy policy?
Sky’s privacy policy describes how the organization collects, uses, and protects personal information. It outlines how data are used for processing orders and for marketing purposes.
What are Sky's terms and conditions?
Sky’s terms and conditions set forth the conditions for using the organization’s services, including account opening and closing and management of personal information.
What is Sky's accessibility statement?
Sky’s accessibility statement describes the measures the organization takes to ensure that its website is accessible to all customers, including those with disabilities.
Sky self-service links
Can I manage my Sky account online?
Yes, visit the website to view your bill, update personal details and manage your subscription.
Where can I view and pay my Sky bill?
Visit the website, log into your account and navigate to “Your bill” to view your current charges, make a payment and download past statements.
Can I upgrade or change my Sky TV package online?
Yes, visit the website, log into your account and navigate to “TV” under “Your Products” to explore available upgrades or make changes to your current package.
What is the relationship between Sky and Comcast?
Comcast is the parent company of Sky, which it acquired in 2018.
How can I contact Sky customer service?
Call +44-333-759-1234.
Does Sky TV need a satellite dish?
No, both Sky Stream and Sky Glass work without it.
How to get professional help with your Sky problem
If you need help with Sky, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of Sky?
Submit your review | |
Have been on the phone twice now and still havent got my replacement card,the first lady i spoken to must have forgot and the second lady said she'd send it straight out that id have it within 2 days,surprise surprise day 3 post been and still no replacement card.sky has went way down hill when theyre leaving it all to there staff that works the phones.
What is wrong with Sky, can’t contact,
need to update payment details but sky won’t recognise me no matter how I try. Can’t talk to a human it’s madness. Oh well now I’d like to cancel and the card details have run out so now what.
Very good really helpful
Terrible service, no wonder you cannot contact customer service. Picture freezing up, no sound, etc
This company takes customer service into the depths of incompetence were no other business would dare to follow.
It's Virtual Assistant is like taking to a stupid dog never understanding what you want it to do.
It's advisors think customer service involves an 8 second unanswered ring on your phone followed by the closing of your case immediately.
