ScoreSense is an online credit monitoring service that provides users with access to credit reports, credit scores, and identity protection tools.
ScoreSense Responsiveness rating
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What you need to know about ScoreSense
Customer service experiences with ScoreSense are generally good. Some users report fast, helpful responses, while others find the support to be slow.
- ScoreSense’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with ScoreSense with our insider guide or through our executive contacts.
- ScoreSense’s customer service policies are standard. Here are our frequently asked questions about ScoreSense.
ScoreSense customer service response times
ScoreSense offers customer service through various platforms, including phone and online contact forms. Specific response times are not publicly detailed.
| Phone | Expect to get a response during business hours (8 a.m. to 8 p.m. on weekdays, 8 a.m. to 5 p.m. on Saturdays, Noon – 6 p.m. on Sundays). All times Central. Phone support tends to offer the fastest response time. Call (800) 972-7204. |
| Response times via email can vary but generally take 1–2 business days for a reply. For non-urgent inquiries, this is a common channel for support. Email customercare@scoresense.com. | |
| Social media | Response times may vary but are generally within 24–48 hours for inquiries. |
How to resolve a problem with ScoreSense
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
ScoreSense mailing address
3400 N Central Expy
Suite 110-298
Richardson, TX 75080
ScoreSense executive customer service contacts
Primary Contact
Corrine Yzaguirre
Director of Customer Care
3400 N Central Expy
Suite 110-298
Richardson, TX 75080
cyzaguirre@onetechnologies.net
Secondary Contact
Matt Watson
Chief Strategy Officer
3400 N Central Expy
Suite 110-298
Richardson, TX 75080
mwatson@onetechnologies.net
Chief Executive
Todd Waletzki
3400 N Central Expy
Suite 110-298
Richardson, TX 75080
twaletzki@onetechnologies.net
Who owns ScoreSense?
How can I contact ScoreSense customer service?
Call ScoreSense at (800) 972-7204 or email customercare@scoresense.com.
How can I cancel my membership?
To cancel your ScoreSense membership, you can do so online or by calling customer service at (800) 972-7204 or email customercare@scoresense.com. Have your ScoreSense member ID or social security number, first and last name, and the physical address used to register your account ready to expedite the process.
Is the ScoreSense website secure?
Yes, ScoreSense employs 128-bit SSL (Secure Sockets Layer) technology to ensure the security of your personal information.
How to get professional help with your ScoreSense problem
If you need help with ScoreSense, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.