ScoreSense

ScoreSense is an online credit monitoring service that provides users with access to credit reports, credit scores, and identity protection tools.

Telephone
Main : (800) 972-7204
Email
Mailing address
3400 N Central Expy, Suite 110-298
Richardson, TX 75080
Website
scoresense.com

What you need to know about ScoreSense

Customer service experiences with ScoreSense are generally good. Some users report fast, helpful responses, while others find the support to be slow.

How to resolve a problem with ScoreSense

Try self-service first

Use our proven resolution methods, or ScoreSense’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does ScoreSense respond?

Phone
Expect to get a response during business hours (8 a.m. to 8 p.m. on weekdays, 8 a.m. to 5 p.m. on Saturdays, Noon - 6 p.m. on Sundays). All times Central. Phone support tends to offer the fastest response time. Call (800) 972-7204.
Email
Response times via email can vary but generally take 1–2 business days for a reply. For non-urgent inquiries, this is a common channel for support. Email customercare@scoresense.com.
Social media
Response times may vary but are generally within 24–48 hours for inquiries.
Verified contacts

ScoreSense customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Corrine Yzaguirre
Director of Customer Care
Secondary
Matt Watson
Chief Strategy Officer
Chief Executive
Todd Waletzki
Chief Executive

ScoreSense customer service policies

ScoreSense's privacy policy outlines how the company collects, uses, and protects your personal information. They gather personally identifiable information (PII) when you engage in activities like registering for a membership or ordering a product or service. The company also collects non-personally identifiable information, such as your IP address and browsing behavior, to enhance its services. For detailed information, you can refer to the privacy policy.

ScoreSense loyalty program

ScoreSense does not have a customer loyalty program.

Frequently asked questions about ScoreSense

ScoreSense is owned by One Technologies, a Texas-based company that specializes in providing credit monitoring, credit score reporting, and identity protection services.
Call ScoreSense at (800) 972-7204 or email customercare@scoresense.com.
To cancel your ScoreSense membership, you can do so online or by calling customer service at (800) 972-7204 or email customercare@scoresense.com. Have your ScoreSense member ID or social security number, first and last name, and the physical address used to register your account ready to expedite the process.
Yes, ScoreSense employs 128-bit SSL (Secure Sockets Layer) technology to ensure the security of your personal information.

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