Scandlines is a ferry operator providing transport services between Denmark and Germany.
How to reach a person at Scandlines
Main: +49-381-77-88-77-66
Scandlines Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Scandlines
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Scandlines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Scandlines mailing address
Færgevej 14
4970 Rødby, Denmark
Scandlines executive customer service contacts
Primary Contact
Michael Guldmann Petersen
COO
Færgevej 14
4970 Rødby, Denmark
Michael.Petersen@scandlines.com
Secondary Contact
Heiko Kähler
Managing Director
Færgevej 14
4970 Rødby, Denmark
Heiko.Kahler@scandlines.com
Chief Executive
Eric Grégoire
Færgevej 14
4970 Rødby, Denmark
Eric.Gregoire@scandlines.com
How can I contact Scandlines customer service?
Call +49-381-77-88-77-66 or email servicecenter.germany@scandlines.com.
When can I contaxt Scandlines customer service?
Monday to Friday, 8 a.m. to 6 p.m.; Saturday 9 a.m. to 5 p.m. (all times Central European).
How can I change or cancel my booking with Scandlines?
You can change or cancel your booking online through your Scandlines account or by contacting customer service at +49-381-77-88-77-66 or email servicecenter.germany@scandlines.com. Cancellation and change fees may apply depending on the ticket type and timing of the request.
What should I do if I lose my ticket or booking confirmation?
Call +49-381-77-88-77-66 or email servicecenter.germany@scandlines.com.
How to get professional help with your Scandlines problem
If you need help with Scandlines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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