Scandlines
Scandlines is a ferry operator providing transport services between Denmark and Germany.
What you need to know about Scandlines
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Scandlines
Try self-service first
Use our proven resolution methods.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
Verified contacts
Scandlines customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
Secondary
Heiko Kähler
Managing Director
Frequently asked questions about Scandlines
Call +49-381-77-88-77-66 or email servicecenter.germany@scandlines.com.
Monday to Friday, 8 a.m. to 6 p.m.; Saturday 9 a.m. to 5 p.m. (all times Central European).
Log in to your Scandlines account, contact customer service at +49-381-77-88-77-66 or email servicecenter.germany@scandlines.com. Cancellation and change fees may apply depending on the ticket type and timing of the request.
Call +49-381-77-88-77-66 or email servicecenter.germany@scandlines.com.
Outdated info? Report it here
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published September 2, 2024. Updated October 7, 2024.