Safeco is an insurance company that provides coverage to protect individuals, families, and businesses from financial loss due to accidents, damages, or liability.
Safeco Insurance Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Safeco Insurance
What you need to know about Safeco Insurance
Response times can vary depending on the volume of inquiries and the nature of the issue, but most customers can expect a response within a reasonable timeframe.
- Safeco Insurance customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Safeco Insurance with our insider guide or through its executive contacts.
- Safeco Insurance customer service policies are standard. Here are our frequently asked questions about Safeco Insurance.
Safeco Insurance customer service response times
Safeco Insurance customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Safeco Insurance’s customer service phone support is available 24/7, ensuring that you can reach the company at any time, regardless of your location. However, response times may vary depending on the time of day and your time zone. During business hours, response times are typically faster, but if you call during peak periods, such as evenings or weekends, you might experience longer wait times. Call customer service at (800) 332-3226. |
| Email support | Safeco Insurance does not publicly list a direct email address for customer service inquiries on the website. Instead, the company recommends contacting your local independent insurance agent for assistance. |
| Live chat | Safeco Insurance offers live chat support through its website, typically available during business hours from 8 a.m. to 6 p.m. Response times may vary depending on the time of day and the volume of inquiries, with faster responses generally occurring during non-peak hours. |
| Social media | Safeco Insurance provides customer service support through various social media platforms, including Facebook, X, and Instagram. Response times on social media can vary depending on the time of day, platform activity, and the volume of messages the company receives. Here’s how to reach Safeco Insurance via social media. |
| Help center/FAQ | Safeco Insurance’s help center and FAQ section are available 24/7 on the website, offering a self-service option for customers seeking answers to common questions. Response times for inquiries through the help center depend on whether you’re using automated resources or submitting a request for additional assistance. If you’re using self-service, you’ll get instant responses based on available resources. However, if you contact support via the help center for more specific issues, response times can vary depending on the time of day and your time zone. |
How to resolve a problem with Safeco Insurance
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Safeco Insurance mailing address
1001 4th Avenue
Seattle, WA 98154
Safeco Insurance executive customer service contacts
Primary Contact
Christopher Carlson
Customer Service Operations Manager
1001 4th Avenue
Seattle, WA 98154
christopher@libertymutual.com
Secondary Contact
James MacPhee
Chief Operating Officer
1001 4th Avenue
Seattle, WA 98154
james@libertymutual.com
Chief Executive
Timothy Sweeney
1001 4th Avenue
Seattle, WA 98154
timothy.sweeney@libertymutual.com
What is the relationship between Safeco Insurance and Liberty Mutual?
Liberty Mutual is the parent company of Safeco Insurance. Liberty Mutual acquired Safeco in 2008.
How can I contact Safeco Insurance customer service?
Call (800) 332-3226.
Does Safeco Insurance have an online chat service?
Yes, Safeco Insurance has an online chat service.
How to get professional help with your Safeco Insurance problem
If you need help with Safeco Insurance, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.