Roku Customer Service Contacts

Roku provides streaming devices and services for television. All Roku-enabled products run the Roku OS. Developers can release a streaming channel or piece of content worldwide that is delivered to millions of devices, including Roku players, Roku® Streaming Sticks™ and Roku TVs. Roku content partners publish a wide variety of new streaming channels.

How to reach a person at Roku

Customer Service: (816) 272-8106

Roku Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Roku

We receive many complaints about Roku. Here’s one where the company created a new account for customer that did not want an account.

How to resolve a problem with Roku

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Roku’s mailing address

150 Winchester Circle
Los Gatos, Calif. 95032

Roku’s social media channels


Roku’s executive customer service contacts

Primary Contact
Vince Thai
Director, Customer Advocacy
150 Winchester Circle
Los Gatos, Calif. 95032
[email protected]

Note: If you wish to file a complaint related to regarding the accessibility of it’s products and services by individuals with visual or hearing impairment, please contact:

Stephen Kay
Senior Vice President & General Counsel, Roku, Inc.
150 Winchester Circle, Los Gatos, CA 95032
[email protected]
Phone number: 408-556-9391
Fax number: 408-364-1260

Secondary Contact
Scott Rosenberg
Senior Vice President and General Manager of Platform Business
150 Winchester Circle
Los Gatos, Calif. 95032
[email protected]

Chief Executive
Anthony Wood
Founder,Chief Executive Officer, Chairman and President
150 Winchester Circle
Los Gatos, Calif. 95032
[email protected]

Also try [email protected]

How to get professional help with your Roku problem

If you need help with Roku, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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