Roku provides streaming devices and services for television.
Roku Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Roku
The company responds to most customer complaints in a satisfactory manner. Here’s one where the company created a new account for a customer who did not want an account.
How to resolve a problem with Roku
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Roku physical address
1173 Coleman Avenue
San Jose, CA 95112
Roku executive customer service contacts
Primary Contact
Jeff Hensien
Vice President, Customer Support
1173 Coleman Avenue
San Jose, CA 95112
jhensien@roku.com
Chief Executive
Anthony Wood
1173 Coleman Avenue
San Jose, CA 95112
awood@roku.com
What operating system do Roku-enabled products use, and how can developers distribute content to these devices?
All Roku-enabled products run the Roku OS. Developers can release a streaming channel or piece of content worldwide that is delivered to millions of devices, including Roku players, Roku Streaming Sticks and Roku TVs. Roku content partners publish a wide variety of new streaming channels.
Should I contact Roku via postal mail?
Roku is unable to resolve billing or technical concerns via postal mail and do not respond to letters related to these concerns.
What should I do if I have a complaint relating to the accessibility of products for individuals with visual or hearing impairment?
To file a complaint please contact:
Stephen Kay
Senior Vice President & General Counsel, Roku, Inc.
150 Winchester Circle, Los Gatos, CA 95032
accessibility@roku.com
Phone: (408) 556-9391
Fax: (408) 364-1260
How can I contact Roku customer service?
Call (408) 556-9391 or email customerservice@roku.com.
Does Roku have an online contact form?
Yes, you can find the online contact form here.
What is Roku's mailing address?
1701 Junction Court Suite 100
San Jose, CA 95112
How do I set up my Roku device?
Roku provides detailed setup instructions with each device, but if you need assistance, contact Roku customer service at (408) 556-9391 for step-by-step guidance. Generally, the setup involves connecting the device to your TV and internet, creating or signing in to your Roku account, and activating the device.
What should I do if my Roku device is not working properly?
If you’re experiencing issues with your Roku device, such as freezing, buffering, or connectivity problems, Roku customer service can help troubleshoot the issue. Call (408) 556-9391 or email customerservice@roku.com.
How do I add channels to my Roku device?
Go to the Roku Channel Store, which is accessible from your device’s home screen. Roku customer service can guide you through the process of finding and adding channels based on your preferences and interests. Call (408) 556-9391 or email customerservice@roku.com.
How do I manage my Roku account or subscription?
Reset your password by visiting the Roku website and following the instructions for password recovery. Alternatively, contact Roku customer service for assistance. Call (408) 556-9391 or email customerservice@roku.com.
What should I do if I forgot my Roku account password?
If you forgot your Roku account password, you can reset it by visiting the Roku website and following the instructions for password recovery. Alternatively, you can contact Roku customer service for assistance with resetting your password and regaining access to your account. Call (408) 556-9391 or email customerservice@roku.com.
How to get professional help with your Roku problem
If you need help with Roku, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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