Roku Customer Service Contact Support Via Phone Email Exec Contacts

Roku provides streaming devices and services for television. All Roku-enabled products run the Roku OS. Developers can release a streaming channel or piece of content worldwide that is delivered to millions of devices, including Roku players, Roku® Streaming Sticks™ and Roku TVs. Roku content partners publish a wide variety of new streaming channels.

Responsiveness rating

3/5

Roku often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about Roku

We receive many complaints about Roku. Here’s one where the company created a new account for customer that did not want an account.

How to resolve a problem with Roku

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

Address

150 Winchester Circle
Los Gatos, Calif. 95032
https://www.roku.com/

Phone Contacts

Main: (408) 556-9040
Customer Service: (816) 272-8106

Fax: (408) 446-2427

Email Contacts

[email protected]
[email protected]

Social Media Contacts

Facebook
Twitter

Executive Contacts

Primary Contact
Vince Thai
Director, Customer Advocacy
150 Winchester Circle
Los Gatos, Calif. 95032
[email protected]

Note: If you wish to file a complaint related to regarding the accessibility of it’s products and services by individuals with visual or hearing impairment, please contact:

Stephen Kay
Senior Vice President & General Counsel, Roku, Inc.
150 Winchester Circle, Los Gatos, CA 95032
[email protected]
Phone number: 408-556-9391
Fax number: 408-364-1260

Secondary Contact
Scott Rosenberg
Senior Vice President and General Manager of Platform Business
150 Winchester Circle
Los Gatos, Calif. 95032
[email protected]

Chief Executive
Anthony Wood
Founder,Chief Executive Officer, Chairman and President
150 Winchester Circle
Los Gatos, Calif. 95032
[email protected]

Also try [email protected]