Roku provides streaming devices and services for television. All Roku-enabled products run the Roku OS. Developers can release a streaming channel or piece of content worldwide that is delivered to millions of devices, including Roku players, Roku® Streaming Sticks™ and Roku TVs. Roku content partners publish a wide variety of new streaming channels.
What you need to know about Roku
We receive many complaints about Roku. Here’s one where the company created a new account for customer that did not want an account.
How to resolve a problem with Roku
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Roku’s mailing address
150 Winchester Circle
Los Gatos, Calif. 95032
https://www.roku.com/
Roku’s executive customer service contacts
Primary Contact
Vince Thai
Director, Customer Advocacy
150 Winchester Circle
Los Gatos, Calif. 95032
[email protected]
Note: If you wish to file a complaint related to regarding the accessibility of it’s products and services by individuals with visual or hearing impairment, please contact:
Stephen Kay
Senior Vice President & General Counsel, Roku, Inc.
150 Winchester Circle, Los Gatos, CA 95032
[email protected]
Phone number: 408-556-9391
Fax number: 408-364-1260
Secondary Contact
Scott Rosenberg
Senior Vice President and General Manager of Platform Business
150 Winchester Circle
Los Gatos, Calif. 95032
[email protected]
Chief Executive
Anthony Wood
Founder,Chief Executive Officer, Chairman and President
150 Winchester Circle
Los Gatos, Calif. 95032
[email protected]
Also try [email protected]
How to get professional help with your Roku problem
If you need help with Roku, you can contact our advocacy team or just click the "Get Help" button.
Get Help