Roku

Roku provides streaming devices and services for television.

Telephone
Main : (408) 556-9391
Email
Mailing address
1173 Coleman Avenue
San Jose, CA 95112
Website
roku.com

What you need to know about Roku

The company responds to most customer complaints in a satisfactory manner. Here’s one where the company created a new account for a customer who did not want an account.

How to resolve a problem with Roku

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Roku customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Jeff Hensien
Vice President, Customer Support
Chief Executive
Anthony Wood

Frequently asked questions about Roku

All Roku-enabled products run the Roku OS. Developers can release a streaming channel or piece of content worldwide that is delivered to millions of devices, including Roku players, Roku Streaming Sticks and Roku TVs. Roku content partners publish a wide variety of new streaming channels.
Roku is unable to resolve billing or technical concerns via postal mail and do not respond to letters related to these concerns.
To file a complaint please contact: Stephen Kay Senior Vice President & General Counsel, Roku, Inc. 1155 Coleman Avenue, San Jose, CA 95110 accessibility@roku.com Phone: (408) 556-9391 Fax: (408) 364-1260
Call (408) 556-9391  or email customerservice@roku.com.
Yes, you can find the online contact form here.
1701 Junction Court Suite 100 San Jose, CA 95112
Roku provides detailed setup instructions with each device, but if you need assistance, contact Roku customer service at (408) 556-9391 for step-by-step guidance. Generally, the setup involves connecting the device to your TV and internet, creating or signing in to your Roku account, and activating the device.
If you're experiencing issues with your Roku device, such as freezing, buffering, or connectivity problems, Roku customer service can help troubleshoot the issue. Call (408) 556-9391 or email customerservice@roku.com.
Go to the Roku Channel Store, which is accessible from your device's home screen. Roku customer service can guide you through the process of finding and adding channels based on your preferences and interests. Call (408) 556-9391 or email customerservice@roku.com.
Reset your password by visiting the Roku website and following the instructions for password recovery. Alternatively, contact Roku customer service for assistance. Call (408) 556-9391 or email customerservice@roku.com.
If you forgot your Roku account password, you can reset it by visiting the Roku website and following the instructions for password recovery. Alternatively, you can contact Roku customer service for assistance with resetting your password and regaining access to your account. Call (408) 556-9391 or email customerservice@roku.com.

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