Reebok is a global company that produces athletic footwear, apparel, and accessories.
Reebok Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Reebok
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Reebok
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Reebok mailing address
25 Drydock Ave
Suite 110E
Boston, MA 02210
Reebok executive customer service contacts
Primary Contact
Erika Swan
Head of Global Operations
25 Drydock Ave
Suite 110E
Boston, MA 02210
erika.swan@reebok.com
Secondary Contact
Jason Silva
Manager, Global PR u0026 Brand Marketing
25 Drydock Ave
Suite 110E
Boston, MA 02210
Jason.Silva@reebok.com
Frequently asked questions about Reebok
To reach Reebok’s customer service, use the chat feature on its website or call (866) 870-1743. You can also send a private message on its Facebook page.
Chat service:
Monday through Friday 8 a.m. to 10 p.m.; Saturday and Sunday 11 a.m. to 7 p.m. Eastern time.
Phone:
Monday through Friday 8 a.m. to 8 p.m.; Saturday and Sunday 11 a.m. to 7 p.m. Eastern time.
Yes, Reebok is still operating.
Reebok usually follows a standard format for its emails, firstname.lastname@reebok.com.
The current CEO of Reebok is Todd Krinsky.
Reebok is owned by Authentic Brands Group (ABG).
Reebok accepts returns within 60 days of purchase as long as the product has its tags on. If the shoes have been worn, they can only be returned if they are defective.
How to get professional help with your Reebok problem
If you need help with Reebok, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get Help