Purina

Purina produces foods and other items for dogs and cats.

Telephone
Main : (800) 778-7462
Mailing address
100 Purina Drive
Frisco, TX 75034
Website
purina.com

What you need to know about Purina

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Purina

Try self-service first

Use our proven resolution methods, or Purina’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Purina respond?

Phone support
Purina's customer service phone support typically operates during standard business hours, which are Monday to Friday, 8 a.m. to 5 p.m. Central time. Response times can vary based on call volume, but generally, you can expect to wait a few minutes before speaking to a representative.

Call customer service at (800) 778-7462.
Email support
Purina does not provide a direct customer service email address on its website. However, the company offers an online contact form for inquiries.
Live chat
Purina’s customer service live chat support typically offers quick responses, often within a few minutes during business hours (Monday to Friday, 8 a.m. to 5 p.m. Central time). However, response times may vary depending on the volume of inquiries the company is handling at the time.
Social media
Purina’s customer service support on social media platforms such as Facebook and X is usually quite responsive. You can typically expect a reply within a few hours during business hours (Monday to Friday, 8 a.m. to 5 p.m. Central time). However, response times can vary depending on the platform and the volume of messages the company receives. Here's how to reach Purina via social media.
Help center/FAQ
Purina’s Customer Service help center and FAQ page provides self-service support, allowing you to find answers to common questions and issues without needing to contact the company directly. Since the FAQ section is automated, you can access information immediately at any time.
Verified contacts

Purina customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Josh Reed
Strategy and Consumer Insights Leader
Secondary
Andrea Faccio
President, Chief Growth Officer
Chief Executive
Nina Krueger
Chief Executive

Purina customer service policies

Purina's privacy policy outlines how the company collects, uses, and protects the personal information provided by users its products, services, or website. It details the types of information the company gathers, such as contact details, purchase history, and browsing data, and explains how this information is used.

Purina loyalty program

Purina offers a loyalty program called Purina Pet Rewards. This program allows customers to earn points on eligible Purina products, which can then be redeemed for discounts or other rewards.

Frequently asked questions about Purina

Nestlé Purina Petcare is the parent company of the Purina brand.
Call (800) 778-7462.
Yes, Purina has an online chat service.

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