Purina produces foods and other items for dogs and cats.
Purina Responsiveness rating
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What you need to know about Purina
The company responds to most customer complaints in a satisfactory manner.
- Purina’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Purina with our insider guide or through its executive contacts.
- Purina’s customer service policies are standard. Here are our frequently asked questions about Purina.
How to resolve a problem with Purina
Purina’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Purina’s customer service phone support typically operates during standard business hours, which are Monday to Friday, 8 a.m. to 5 p.m. Central time. Response times can vary based on call volume, but generally, you can expect to wait a few minutes before speaking to a representative. Call customer service at (800) 778-7462. |
| Email support | Purina’s customer service email support response times can vary depending on its workload, but typically you can expect a response within 1 to 3 business days. During busy periods or holidays, it may take longer. Email Purina at purina@purina.nestle.com. |
| Live chat | Purina’s customer service live chat support typically offers quick responses, often within a few minutes during business hours (Monday to Friday, 8 a.m. to 5 p.m. Central time). However, response times may vary depending on the volume of inquiries the company is handling at the time. |
| Social media | Purina’s customer service support on social media platforms such as Facebook and X is usually quite responsive. You can typically expect a reply within a few hours during business hours (Monday to Friday, 8 a.m. to 5 p.m. Central time). However, response times can vary depending on the platform and the volume of messages the company receives. Here’s how to reach Purina via social media. |
| Help center/FAQ | Purina’s Customer Service help center and FAQ page provides self-service support, allowing you to find answers to common questions and issues without needing to contact the company directly. Since the FAQ section is automated, you can access information immediately at any time. |
How to resolve a problem with Purina
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Purina mailing address
100 Purina Drive
Frisco, TX 75034
Purina loyalty program
Purina offers a loyalty program called Purina Pet Rewards. This program allows customers to earn points on eligible Purina products, which can then be redeemed for discounts or other rewards.
Purina social media channels
Purina executive customer service contacts
Primary Contact
Josh Reed
Strategy and Consumer Insights Leader
100 Purina Drive
Frisco, TX 75034
jreed@purina.com
Secondary Contact
Andrea Faccio
President, Chief Growth Officer
100 Purina Drive
Frisco, TX 75034
afaccio@purina.com
Chief Executive
Nina Krueger
100 Purina Drive
Frisco, TX 75034
nkrueger@purina.com
Purina customer service policies
What is Purina's privacy policy?
Purina’s privacy policy outlines how the company collects, uses, and protects the personal information provided by users its products, services, or website. It details the types of information the company gathers, such as contact details, purchase history, and browsing data, and explains how this information is used.
What are Purina's terms and conditions?
Purina’s terms and conditions outline the rules for using its website, products, and services. It covers aspects such as intellectual property, user responsibilities, and privacy practices, explaining how personal data are collected and used.
What is Purina's accessibility statement?
Purina’s accessibility statement outlines the steps it takes to ensure that the website and digital services are accessible to all users, including those with disabilities.
Purina self-service links
How can I check the status of my order with Purina?
Visit the website and go to the order tracking section. Enter your order number and email address to view shipping details and estimated delivery times.
What is Purina’s return policy?
Purina’s return policy allows customers up to 30 days to return products if unsatisfied. The return must be made to the retailer where the product was purchased.
How can I manage my Purina account?
Visit the website and go to the account section. You can update personal information, change your password, view order history, and manage communication preferences.
What is the relationship between Purina and Nestlé Purina Petcare?
Nestlé Purina Petcare is the parent company of the Purina brand.
How can I contact Purina customer service?
To contact Purina call (800) 778-7462 or email purina@purina.nestle.com.
Does Purina have an online chat service?
Yes, Purina has an online chat service.
How to get professional help with your Purina problem
If you need help with Purina, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of Purina?
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Need to know why there are way too many large clumps in your product. Last 2 bags had around half of bag with large clumps. My dogs do not like these large clumps and eat around them.