Purina produces foods and other items for dogs and cats.
Purina Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Purina
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Purina
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Purina mailing address
100 Purina Drive
Frisco, TX 75034
Purina executive customer service contacts
Primary Contact
Josh Reed
Strategy and Consumer Insights Leader
100 Purina Drive
Frisco, TX 75034
jreed@purina.com
Secondary Contact
Andrea Faccio
President, Chief Growth Officer
100 Purina Drive
Frisco, TX 75034
afaccio@purina.com
Chief Executive
Nina Krueger
100 Purina Drive
Frisco, TX 75034
nkrueger@purina.com
What is the relationship between Purina and Nestlé Purina Petcare?
Nestlé Purina Petcare is the parent company that owns the Purina brand.
How can I contact Purina customer service?
To contact Purina call (800) 778-7462 or email purina@purina.nestle.com.
Does Purina have an online chat service?
Yes, Purina can be contacted via an online chat service.
How to get professional help with your Purina problem
If you need help with Purina, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.