Pumpkin is a pet insurance company that offers insurance plans for dogs and cats, with options to adjust coverage based on individual needs.
Pumpkin Insurance Services Responsiveness rating
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What you need to know about Pumpkin Insurance Services
Pumpkin Insurance Services’ customer service typically responds during business hours, Monday through Friday, from 8 a.m. to 9 p.m. Eastern Time, and Saturday from 9 a.m. to 5 p.m. Eastern Time. Response times may vary depending on the volume of inquiries, but the company generally aims to address concerns as quickly as possible within these hours.
- Pumpkin Insurance Services’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Pumpkin Insurance Services with our insider guide or through its executive contacts.
- Pumpkin Insurance Services’ customer service policies are standard. Here are our frequently asked questions about Pumpkin Insurance Services.
Pumpkin Insurance Services customer service response times
Pumpkin Insurance Services’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Pumpkin Insurance Services’ phone customer service response times can vary depending on call volume. Typically, the company aims to address inquiries as quickly as possible during business hours, which are Monday through Friday, 8 a.m. to 9 p.m. Eastern Time, and Saturday from 9 a.m. to 5 p.m. Eastern Time. Call customer service at (866) 273-6369. |
| Email support | Pumpkin Insurance Services typically responds within 24 to 48 hours during business hours, which are Monday through Friday, 8 a.m. to 9 p.m. Eastern Time, and Saturday from 9 a.m. to 5 p.m. Eastern Time. Response times may vary depending on the volume of requests. Email Pumpkin Insurance Services at help@pumpkin.care. |
| Live chat | Pumpkin Insurance Services offers live chat support during business hours, Monday through Friday, from 8 a.m. to 9 p.m. Eastern Time, and Saturday from 9 a.m. to 5 p.m. Eastern Time. Response times are usually quick, but may vary depending on the volume of inquiries. |
| Social media | Pumpkin Insurance Services maintains a presence on various social media platforms. Response times can vary depending on the platform and message volume, but the company generally aims to respond within a few hours to a day during business hours, Monday through Friday, 8 a.m. to 9 p.m. Eastern Time, and Saturday from 9 a.m. to 5 p.m. Eastern Time. Here’s how to reach Pumpkin Insurance Services via social media. |
| Help center/FAQ | Pumpkin Insurance Services provides a help center and FAQ section on the website, offering quick answers to common questions. The help center is available 24/7, allowing users to access information and find solutions at any time. |
How to resolve a problem with Pumpkin Insurance Services
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Pumpkin Insurance Services mailing address
432 Park Avenue South
Floor 12
New York, NY 10016
Pumpkin Insurance Services executive customer service contacts
Primary Contact
Julia Sosa
Chief Experience Officer
432 Park Avenue South
Floor 12
New York, NY 10016
julia@pumpkin.care
Secondary Contact
Christie Ross
Director of Customer Care
432 Park Avenue South
Floor 12
New York, NY 10016
christie@pumpkin.care
Chief Executive
Alexandre Douzet
432 Park Avenue South
Floor 12
New York, NY 10016
alex@pumpkin.care
How can I contact Pumpkin Insurance Services customer service?
Call (866) 273-6369 or email help@pumpkin.care.
Does Pumpkin Insurance Services have an online chat service?
Yes, Pumpkin Insurance Services has an online chat service.
Can I use any veterinarian?
Yes, Pumpkin Insurance Services allows you to visit any licensed veterinarian, including specialists and emergency clinics.
How to get professional help with your Pumpkin Insurance Services problem
If you need help with Pumpkin Insurance Services , you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.