Pumpkin Insurance Services

Pumpkin is a pet insurance company that offers insurance plans for dogs and cats, with options to adjust coverage based on individual needs.

Telephone

Customer service : (866) 273-6369

help@pumpkin.care

Mailing address

432 Park Avenue South, Floor 12
New York, NY 10016

Website

pumpkin.care

What you need to know about Pumpkin Insurance Services

Pumpkin Insurance Services' customer service typically responds during business hours (Monday through Friday from 8 a.m. to 9 p.m., and Saturday from 9 a.m. to 5 p.m.; all times Eastern). Response times may vary depending on the volume of inquiries, but the company generally aims to address concerns as quickly as possible within these hours.

Pumpkin Insurance Services' customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with Pumpkin Insurance Services with our insider guide or through its executive contacts.
Pumpkin Insurance Services' customer service policies are standard. Here are our frequently asked questions about Pumpkin Insurance Services.

How to resolve a problem with Pumpkin Insurance Services

Try self-service first

Use our proven resolution methods, or Pumpkin Insurance Services’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Pumpkin Insurance Services respond?

Phone support

Pumpkin Insurance Services' phone customer service response times can vary depending on call volume. Typically, the company aims to address inquiries as quickly as possible during business hours, which are Monday through Friday from 8 a.m. to 9 p.m. and Saturday from 9 a.m. to 5 p.m.; all times Eastern.

Call customer service at (866) 273-6369.

Email support

Pumpkin Insurance Services typically respond within 24 to 48 hours during business hours (Monday through Friday from 8 a.m. to 9 p.m., and Saturday from 9 a.m. to 5 p.m.; all times Eastern). Response times may vary depending on the volume of requests. Email Pumpkin Insurance Services at help@pumpkin.care.

Live chat

Pumpkin Insurance Services offers live chat support during business hours (Monday through Friday from 8 a.m. to 9 p.m., and Saturday from 9 a.m. to 5 p.m.; all times Eastern). Response times are usually quick, but may vary depending on the volume of inquiries.

Social media

Pumpkin Insurance Services maintains a presence on various social media platforms. Response times can vary depending on the platform and message volume, but the company generally aims to respond within a few hours to a day during business hours (Monday through Friday from 8 a.m. to 9 p.m., and Saturday from 9 a.m. to 5 p.m.; all times Eastern).

Here's how to reach Pumpkin Insurance Services via social media.

Help center/FAQ

Pumpkin Insurance Services provides a help center and FAQ section on the website, offering quick answers to common questions. The help center is available 24/7, allowing users to access information and find solutions at any time.

Verified contacts

Pumpkin Insurance Services customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary

Julia Sosa

Chief Experience Officer

julia@pumpkin.care

Secondary

Christie Ross

Director of Customer Care

christie@pumpkin.care

Chief Executive

Alexandre Douzet

Chief Executive

alex@pumpkin.care

Pumpkin Insurance Services self-service links

Yes, visit the website, log in to your account, and go to the "Account Settings" section. Select "Personal Information" to update your contact details such as email, phone number, and address.

Pumpkin Insurance Services customer service policies

Pumpkin Insurance Services' privacy policy outlines how the company collects, uses, shares, and retains personal information. This includes data such as names, addresses, email addresses, phone numbers, and transaction details related to payments and claims.

Pumpkin Insurance Services loyalty program

Pumpkin Insurance Services does not offer a loyalty program.

Frequently asked questions about Pumpkin Insurance Services

Call (866) 273-6369 or email help@pumpkin.care.

Yes, Pumpkin Insurance Services has an online chat service.

Yes, Pumpkin Insurance Services allows you to visit any licensed veterinarian, including specialists and emergency clinics.

Outdated info? Report it here