Planned Parenthood

Planned Parenthood is a nonprofit organization that provides reproductive and sexual health care services and education.

Telephone

Customer service : (800) 230-7526

Mailing address

123 William Street, 10th Floor
New York, NY 10038

Website

plannedparenthood.org

What you need to know about Planned Parenthood

The company responds to most customer complaints in a satisfactory manner.

Planned Parenthood’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with Planned Parenthood with our insider guide or through its executive contacts.
Planned Parenthood's customer service policies are standard. Here are our frequently asked questions about Planned Parenthood.

How to resolve a problem with Planned Parenthood

Try self-service first

Use our proven resolution methods, or Planned Parenthood’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Planned Parenthood respond?

Phone support

Planned Parenthood’s customer service phone response times vary by branch.

Call customer service at (800) 230-7526 to find a local branch, as per the website.

Email support

Planned Parenthood does not provide a direct customer service email address on its website. However, the organization offers an online contact form for inquiries.

Live chat

Planned Parenthood offers a live chat service on its website, specifically for birth control, emergency contraception, pregnancy options, STDs, and other sexual and reproductive health concerns.

Social media

Planned Parenthood is active on social media platforms such as Facebook, X, Instagram, and YouTube.

Here's how to reach Planned Parenthood via social media.

Help center/FAQ

Planned Parenthood’s help center/FAQ provides quick answers to common questions regarding birth control, appointments, insurance, abortion services, STI testing, and general sexual health.

Verified contacts

Planned Parenthood customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary

Melanie Roussell Newman

Chief External Affairs Officer

melanie.newman@ppfa.org

Secondary

Kim Custer

Executive Vice President, Engagement and Impact

kim.custer@ppfa.org

Chief Executive

Alexis McGill Johnson

Chief Executive

alexis.mcgill@ppfa.org

Planned Parenthood self-service links

Visit the website and click on "Find a Health Center." Enter your ZIP code to locate a nearby clinic, and select your preferred location.

Planned Parenthood customer service policies

Planned Parenthood’s privacy policy describes how the organization collects, uses, and protects personal information. It outlines how data are used for processing orders and for marketing purposes.

Frequently asked questions about Planned Parenthood

Call (800) 230-7526.

Yes, Planned Parenthood protects patient confidentiality in accordance with HIPAA and state privacy laws.

Yes, many locations offer virtual appointments for services such as birth control consultations and STI care.

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