Planned Parenthood is a nonprofit organization that provides reproductive and sexual health care services and education.
Planned Parenthood Responsiveness rating
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What you need to know about Planned Parenthood
The company responds to most customer complaints in a satisfactory manner.
- Planned Parenthood’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Planned Parenthood with our insider guide or through its executive contacts.
- Planned Parenthood’s customer service policies are standard. Here are our frequently asked questions about Planned Parenthood.
Planned Parenthood customer service response times
Planned Parenthood’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Planned Parenthood’s customer service phone response times vary by branch. Call customer service at (800) 230-7526 to find a local branch, as per the website. |
| Email support | Planned Parenthood does not provide a direct customer service email address on its website. However, the organization offers an online contact form for inquiries. |
| Live chat | Planned Parenthood offers a live chat service on its website, specifically for birth control, emergency contraception, pregnancy options, STDs, and other sexual and reproductive health concerns. |
| Social media | Planned Parenthood is active on social media platforms such as Facebook, X, Instagram, and YouTube. Here’s how to reach Planned Parenthood via social media. |
| Help center/FAQ | Planned Parenthood’s help center/FAQ provides quick answers to common questions regarding birth control, appointments, insurance, abortion services, STI testing, and general sexual health. |
How to resolve a problem with Planned Parenthood
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Planned Parenthood mailing address
123 William Street
10th Floor
New York, NY 10038
Planned Parenthood executive customer service contacts
Primary Contact
Tessa Hashimoto
Director of Operations
123 William Street
10th Floor
New York, NY 10038
tessa.hashimoto@plannedparenthood.org
Secondary Contact
Kim Custer
Executive Vice President, Engagement and Impact
123 William Street
10th Floor
New York, NY 10038
kim.custer@plannedparenthood.org
Chief Executive
Alexis McGill Johnson
123 William Street
10th Floor
New York, NY 10038
alexis.johnson@plannedparenthood.org
How can I contact Planned Parenthood customer service?
Call (800) 230-7526.
Is my visit confidential?
Yes, Planned Parenthood protects patient confidentiality in accordance with HIPAA and state privacy laws.
Does Planned Parenthood offer telehealth?
Yes, many locations offer virtual appointments for services such as birth control consultations and STI care.
How to get professional help with your Planned Parenthood problem
If you need help with Planned Parenthood, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.