ORTOVOX

ORTOVOX sells outdoor gear, particularly for mountaineering, skiing, and avalanche safety.

Telephone

Main : (833) 678-6869

Mailing address

1001 SE Water Avenue, Suite 290
Portland, OR 97214

Website

ortovox.com

What you need to know about ORTOVOX

The company responds to most customer complaints in a satisfactory manner.

ORTOVOX’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with ORTOVOX with our insider guide or through its executive contacts.
ORTOVOX's customer service policies are standard. Here are our frequently asked questions about ORTOVOX.

How to resolve a problem with ORTOVOX

Try self-service first

Use our proven resolution methods, or ORTOVOX’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does ORTOVOX respond?

Phone support

Representatives are available Monday through Thursday from 9 a.m. to noon and 1 p.m. to 5 p.m.; Friday from 9 a.m. to noon and 1 p.m. to 3 p.m.

Call customer service at (833) 678-6869.

Email support

Ortovox does not have a listed email address on its website. Instead, customers are encouraged to use the online contact form for inquiries.

Live chat

ORTOVOX does not offer a live chat support feature on its website. Customer support at ORTOVOX is available via phone, online form, and the Help Center.

Social media

ORTOVOX is active on social media platforms such as Facebook, Instagram, and X. While social media isn't typically used for immediate customer support, you can reach out to the company for general inquiries or support during business hours.

Here's how to reach ORTOVOX via social media.

Help center/FAQ

ORTOVOX's help center and FAQ section provide self-service resources, including guides on product registration, warranty, shipping, returns, and troubleshooting. The help center is available online 24/7.

Verified contacts

ORTOVOX customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary

Ulrike Härle

Team Lead Customer Service

ulrike.haerle@ortovox.com

Secondary

Benjamin Alt

Head of Brand Experience

balt@ortovox.com

Chief Executive

Stefan Kohlbauer

Chief Executive

stefan.kohlbauer@ortovox.com

ORTOVOX self-service links

Once your order has been shipped, you will receive a tracking number via email. Use this tracking number to track your order’s status on the carrier’s website. Enter the tracking number in the tracking section on the ORTOVOX website or directly on the carrier’s page to get real-time updates on your shipment.

ORTOVOX customer service policies

ORTOVOX offers a return policy that allows customers to return unused and undamaged products within a specified time. Returns are typically accepted if the product is in its original condition.

ORTOVOX loyalty program

ORTOVOX does not have a loyalty program.

Frequently asked questions about ORTOVOX

ORTOVOX headquarters is located in Taufkirchen, Germany. However, please note that this listing is for the U.S. division.

Call (833) 678-6869.

Check the battery and replace it if necessary. If issues persist, refer to the user manual for troubleshooting tips. For further assistance, contact ORTOVOX customer service at (833) 678-6869, or use the online contact form.

Outdated info? Report it here