ORTOVOX sells outdoor gear, particularly for mountaineering, skiing, and avalanche safety.
ORTOVOX Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate ORTOVOX
What you need to know about ORTOVOX
The company responds to most customer complaints in a satisfactory manner.
- ORTOVOX’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with ORTOVOX with our insider guide or through its executive contacts.
- ORTOVOX’s customer service policies are standard. Here are our frequently asked questions about ORTOVOX.
ORTOVOX customer service response times
ORTOVOX’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Representatives are available Monday through Thursday from 9 a.m. to noon and 1 p.m. to 5 p.m.; Friday from 9 a.m. to noon and 1 p.m. to 3 p.m. Call customer service at (833) 678-6869. |
| Email support | Ortovox does not have a listed email address on its website. Instead, customers are encouraged to use the online contact form for inquiries. |
| Live chat | ORTOVOX does not offer a live chat support feature on its website. Customer support at ORTOVOX is available via phone, online form, and the Help Center. |
| Social media | ORTOVOX is active on social media platforms such as Facebook, Instagram, and X. While social media isn’t typically used for immediate customer support, you can reach out to the company for general inquiries or support during business hours. Here’s how to reach ORTOVOX via social media. |
| Help center/FAQ | ORTOVOX’s help center and FAQ section provide self-service resources, including guides on product registration, warranty, shipping, returns, and troubleshooting. The help center is available online 24/7. |
How to resolve a problem with ORTOVOX
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.ORTOVOX mailing address
1001 SE Water Avenue
Suite 290
Portland, OR 97214
ORTOVOX loyalty program
ORTOVOX does not have a loyalty program.
ORTOVOX social media channels
ORTOVOX executive customer service contacts
Primary Contact
Ulrike Härle
Team Lead Customer Service
1001 SE Water Avenue
Suite 290
Portland, OR 97214
ulrike.harle@ortovox.de
Secondary Contact
Hendrik Reschke
Head Of Communication
1001 SE Water Avenue
Suite 290
Portland, OR 97214
hendrik.reschke@ortovox.de
Chief Executive
Christian Schneidermeier
1001 SE Water Avenue
Suite 290
Portland, OR 97214
christian.schneidermeier@ortovox.com
ORTOVOX customer service policies
What is ORTOVOX's return policy?
ORTOVOX offers a return policy that allows customers to return unused and undamaged products within a specified time. Returns are typically accepted if the product is in its original condition.
What is ORTOVOX's privacy policy?
ORTOVOX’s privacy policy outlines how the company collects, uses, and protects personal data provided by customers. It explains what types of information are collected, such as contact details, payment information, and product preferences, and how these data are used to improve customer experience, process orders, and communicate with customers.
What are ORTOVOX's terms and conditions?
ORTOVOX’s terms and conditions outline the rules and guidelines for using its website, purchasing products, and engaging in services provided by the company.
ORTOVOX self-service links
How do I track my ORTOVOX order?
Once your order has been shipped, you will receive a tracking number via email. Use this tracking number to track your order’s status on the carrier’s website. Enter the tracking number in the tracking section on the ORTOVOX website or directly on the carrier’s page to get real-time updates on your shipment.
What payment methods are accepted on the ORTOVOX online store?
ORTOVOX accepts major credit cards, PayPal, and other payment methods. The available payment options will be displayed at checkout based on your location.
How can I register my ORTOVOX product?
Visit the website to access the ORTOVOX product registration page. You will be required to enter product details such as the model and serial number, along with your personal information.
Where is the headquarters of ORTOVOX located?
ORTOVOX headquarters is located in Taufkirchen, Germany. However, please note that this listing is for the U.S. division.
How can I contact ORTOVOX customer service?
Call (833) 678-6869.
What should I do if my avalanche transceiver is not working properly?
Check the battery and replace it if necessary. If issues persist, refer to the user manual for troubleshooting tips. For further assistance, contact ORTOVOX customer service at (833) 678-6869, or use the online contact form.
How to get professional help with your ORTOVOX problem
If you need help with ORTOVOX, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of ORTOVOX?
Submit your review | |