Ocean Pacific Customer Service Contacts

Ocean Pacific (opsunwear.com) collects personal information such as your name, contact details, and payment information when you interact with their website or make purchases. This data is used to process orders, provide customer support, and send marketing communications if you opt in. They may share your information with trusted third-party service providers for operational purposes but do not sell your personal data. You have the right to access, correct, or delete your information and can opt out of marketing communications at any time.

Ocean Pacific’s terms of service outline the conditions for using the website and purchasing products. By accessing the site or making a purchase, users agree to abide by these terms, which include guidelines on user conduct, intellectual property rights, and limitations of liability. The terms also detail the company’s policies on order processing, returns, and exchanges, emphasizing that all products are made to order and all sales are final, except in cases of verified defects. Additionally, the Terms of Service cover aspects such as third-party links, user comments, and personal information handling, reference the Privacy Policy for more details.

Ocean Pacific makes each item to order, so production starts after purchase and takes time before shipping. Expedited shipping only speeds up delivery after production.

Once your Ocean Pacific order ships, you’ll receive an email with tracking information. Orders typically ship within 7–10 business days after being placed. You can track your shipment using the link provided in the shipping confirmation email.

Ocean Pacific does not accept returns or exchanges, as all products are made to order and all sales are final. However, if you receive an item with a verified defect or decoration error, they will replace it at no charge. To report a defect, email info@opsunwear.com with your order number, a description of the issue, and photos of the defect. Once verified, the same item will be replaced without requiring you to return the defective product.