Nykaa Customer Service Contacts

Nykaa ensures that its team inspects orders before packing and handing them over to delivery partners. Most orders are shipped within 1 to 4 business days, although delays may occur during sales or when products are sourced directly from brands.

Nykaa’s privacy policy outlines how it collects, uses, and protects personal information when users interact with its website or services. The company collects data such as names, contact information, shipping addresses and payment details.

Nykaa’s cancellation and return policy allows customers to cancel orders before shipment through various methods, including the “My Orders” section, help center, or customer support channels. Refunds are processed within 24 to 48 hours for cancellations before shipment, with additional time for COD orders and post-shipment cancellations. For returns, customers can initiate requests within 15 days, with refunds or replacements processed once the items are received in original packaging. Items such as damaged goods, customized products, and personal care appliances are not eligible for returns. Refunds are issued to the original payment method or can be provided via Nykaa coupons for future purchases.

Log into your account, visit the “My Orders” section, and use the “Track” button to view your order status.

Initiate a return or request a replacement by going to “My Orders” or contacting customer support within 15 days of receiving the product.

Log into your account, visit the “Account” section, and update your personal details, shipping address, and payment preferences.