Nykaa

Nykaa is an Indian e-commerce platform that provides a wide selection of cosmetics, skin care, hair care, personal care products, and fashion apparel from both global and local brands.

Telephone
Customer service : +1800-267-4444
Email
Mailing address
Plot No. 1, 2nd Floor, G-Block, Sector-18
Noida, Uttar Pradesh, India 201301
Website
nykaa.com

What you need to know about Nykaa

Nykaa's customer service is generally responsive and helpful, with most issues resolved efficiently. Some delays can occur during busy times.

How to resolve a problem with Nykaa

Try self-service first

Use our proven resolution methods, or Nykaa’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Nykaa respond?

Phone support
Nykaa's customer service response times can vary depending on the volume of inquiries, but the company typically aims to respond within 24 to 48 hours for most queries. Call customer service at +91-1800-267-4444. Note that this is only for calls within India.
Email support
Nykaa's customer service email support typically responds within 24 to 48 hours, depending on the complexity of the inquiry. Email Nykaa at support@nykaa.com.
Live chat
Nykaa's live chat support typically offers faster response times, often addressing inquiries within a few minutes. This option is ideal for quick resolution of basic questions or issues.
Social media
Nykaa’s social media customer service is generally responsive, with replies often received within a few hours. The company is active on platforms such as X, Instagram and Facebook. Here's how to reach Nykaa via social media.
Help center/FAQ
Nykaa's help center and FAQ section are designed to provide quick answers to common questions, allowing customers to resolve issues without direct contact. For more complex concerns, the response time for follow-up support may range from 24 to 48 hours, depending on the nature of the query.
Verified contacts

Nykaa customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Rahul Yadav
Operating Manager
Secondary
Anchit Nayar
Executive Director
Chief Executive
Falguni Nayar
Chief Executive

Nykaa customer service policies

Nykaa ensures that its team inspects orders before packing and handing them over to delivery partners. Most orders are shipped within 1 to 4 business days, although delays may occur during sales or when products are sourced directly from brands.

Nykaa loyalty program

Nykaa has a loyalty program called Nykaa Rewards. The program allows customers to earn points on purchases, which can be redeemed for discounts, exclusive offers, and other benefits.

Frequently asked questions about Nykaa

Call +91-1800-267-4444 or email support@nykaa.com.
Yes, Nykaa has an online chat service.
Nykaa accepts various payment methods, including credit/debit cards, net banking, UPI, and Cash on Delivery (COD) in certain areas.

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