Nintendo is a Japanese company that creates video games, consoles, and gaming accessories. It manages franchises such as Mario, Zelda, and Pokémon.
How to reach a person at Nintendo America
Customer service: (800) 255-3700
Nintendo America Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Nintendo America
What you need to know about Nintendo America
- Nintendo America’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Nintendo with our insider guide or through our executive contacts.
- Nintendo America’s customer service policies are standard. Here are our frequently asked questions about Nintendo America.
Nintendo America customer service response times
Nintendo America’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Response time: Nintendo America’s phone support typically take 1 to 20 minutes to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Phone number: Customers can contact Nintendo at (800) 255-3700. Availability: Phone support is available Monday to Sunday 6 a.m. to 7 p.m. Pacific time, but the response times may be slower during peak periods or sales events. Nintendo customer support is not available during major holidays. |
| Email support | Response time: Email inquiries typically take 1 to 3 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact Nintendo at useragreement@noa.nintendo.com, though it’s always best to use the “help ticket” section on Nintendo’s website for the most accurate and up-to-date contact information. |
| Live chat | Response time: Nintendo America’s live chat support is usually the quickest option for getting help. You can expect an initial response within a few minutes to 30 minutes during business hours. Nintendo also has a chatbot if you need answers immediately. Availability: Live chat is available Monday to Sunday 6 a.m. to 7 p.m. Pacific time, but the response times may be slower during peak periods or sales events or holidays. Nintendo customer support is not available during major holidays. |
| Social media | Response time: Nintendo America is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity. |
How to resolve a problem with Nintendo America
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Nintendo America mailing address
4600 150th Ave NE
Redmond, WA 98052
Nintendo America loyalty program
Nintendo’s My Nintendo loyalty program lets users earn Platinum Points by completing missions in Nintendo services and Gold Points by purchasing eligible digital Switch games. Platinum Points can be redeemed for digital content, discounts, or exclusive physical rewards, while Gold Points act as discounts on digital purchases in the Nintendo eShop. Points expire after six to twelve months.
Nintendo America social media channels
Nintendo America executive customer service contacts
Primary Contact
Reiko Ninomiya
Vice President – Nintendo of America
4600 150th Ave NE
Redmond, WA 98052
reiko.ninomiya@noa.nintendo.com
Secondary Contact
Devon Pritchard
Executive Vice President of Revenue, Marketing and Consumer Experience at Nintendo of America Inc.
4600 150th Ave NE
Redmond, WA 98052
devon.pritchard@noa.nintendo.com
Chief Executive
Doug Bowser
President and Chief Operating Officer at Nintendo of America
4600 150th Ave NE
Redmond, WA 98052
doug.bowser@noa.nintendo.com
Nintendo America customer service policies
How does Nintendo America protect my personal data?
Nintendo collects personal data like names, emails, and device details, sharing it within its corporate group and with third parties. They use this data for service operations, personalization, and communication. While security measures are in place, users have limited control over data management, including updating or deleting information and opting out of some communications.
What is Nintendo America's return and refund policy?
Nintendo only accepts returns for physical products bought from the My Nintendo Store within 30 days of delivery, but items must be unopened and in original condition. Digital purchases, including games, DLC, and subscriptions, are non-refundable. Shipping costs are not refunded unless Nintendo sent the wrong or defective item. Refunds go to the original payment method.
What are Nintendo America's terms of use?
Nintendo’s terms of use set rules for using their websites and services. Users get a limited, non-transferable license for personal use but cannot modify, distribute, or use content commercially. Nintendo denies liability for issues with its services and can change the terms at any time.
Nintendo America self-service links
How do I keep my children safe with Nintendo?
To keep your child safe on Nintendo, use the Nintendo Switch Parental Controls app to set play time limits, monitor gameplay, and restrict content like online chats and age-inappropriate games. Block unwanted purchases through your Nintendo Account.
How do I control my kids Nintendo devices?
To manage your child’s Nintendo Switch usage, you can set up parental controls directly on the console or through the Nintendo Switch Parental Controls app. The app offers more comprehensive options, such as setting play time limits, monitoring gameplay activity, and restricting content based on age ratings. To get started, download the app to your smartphone, link it to your Nintendo Account, and follow the instructions to sync it with your child’s console.
Where can I repair my Nintendo devices?
To start a Nintendo repair, troubleshoot the issue first, and then follow the rest of the steps on the website.
Where can I find my Nintendo order details?
To find your Nintendo order details, check the Nintendo eShop on your Switch under “Redownload”, or log into your Nintendo Account online and view “Purchase History”.
How to contact Nintendo America customer support?
Reach Nintendo customer support by calling (800) 255-3700.
Can I text Nintendo America support?
Yes, you can text Nintendo customer support at (800) 255-3700 for assistance.
What Is the email address for Nintendo USA?
To reach Nintendo USA, you can email useragreement@noa.nintendo.com.
What is the Nintendo online service?
The Nintendo Online Service is a paid subscription that allows players to play online.mSubscribers also get access to classic games, cloud saves, and exclusive offers.
How to get professional help with your Nintendo America problem
If you need help with Nintendo America, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
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