Nintendo America's phone support typically take 1 to 20 minutes to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Phone number: Customers can contact Nintendo at (800) 255-3700.Availability: Phone support is available Monday to Sunday 6 a.m. to 7 p.m. Pacific time, but the response times may be slower during peak periods or sales events. Nintendo customer support is not available during major holidays.
Email support
Email inquiries typically take 1 to 3 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact Nintendo at useragreement@noa.nintendo.com, though it's always best to use the "help ticket" section on Nintendo's website for the most accurate and up-to-date contact information.
Live chat
Nintendo America's live chat support is usually the quickest option for getting help. You can expect an initial response within a few minutes to 30 minutes during business hours. Nintendo also has a chatbot if you need answers immediately. Availability: Live chat is available Monday to Sunday 6 a.m. to 7 p.m. Pacific time, but the response times may be slower during peak periods or sales events or holidays. Nintendo customer support is not available during major holidays.
Social media
Nintendo America is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity.
To keep your child safe on Nintendo, use the Nintendo Switch Parental Controls app to set play time limits, monitor gameplay, and restrict content like online chats and age-inappropriate games. Block unwanted purchases through your Nintendo Account.
Nintendo America customer service policies
Nintendo collects personal data like names, emails, and device details, sharing it within its corporate group and with third parties. They use this data for service operations, personalization, and communication. While security measures are in place, users have limited control over data management, including updating or deleting information and opting out of some communications.
Nintendo America loyalty program
Nintendo's My Nintendo loyalty program lets users earn Platinum Points by completing missions in Nintendo services and Gold Points by purchasing eligible digital Switch games. Platinum Points can be redeemed for digital content, discounts, or exclusive physical rewards, while Gold Points act as discounts on digital purchases in the Nintendo eShop. Points expire after six to twelve months.
Frequently asked questions about Nintendo America
Reach Nintendo customer support by calling (800) 255-3700.
Yes, you can text Nintendo customer support at (800) 255-3700 for assistance.
To reach Nintendo USA, you can email useragreement@noa.nintendo.com.
The Nintendo Online Service is a paid subscription that allows players to play online.mSubscribers also get access to classic games, cloud saves, and exclusive offers.
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published November 25, 2024. Updated February 10, 2025.
