Nike Customer Service Contacts

Nike is a multinational corporation specializing in athletic footwear, apparel, and accessories.

How to reach a person at Nike

Nike Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Nike

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Nike

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Nike mailing address

One Bowerman Drive
Beaverton, OR 97005

Nike social media channels

X


Nike executive customer service contacts

Primary Contact
Loren Hoppes
Nike Global Vice President of Men’s Sportswear
One Bowerman Drive
Beaverton, OR 97005
loren.hoppes@nike.com

Chief Executive
John Donahoe
One Bowerman Drive
john.donahoe@nike.com

Frequently asked questions about Nike

Does Nike have an online contact form?

Yes, you can find the online contact form here.

How can I contact Nike customer service?

When can I contact Nike customer service?

Monday to Friday: 7 a.m. to 4 p.m. Pacific time.

How do I track my Nike order?

You can track your Nike order online by logging into your Nike Member account or using the order tracking feature on the Nike website. You will need your order number and email address.

What should I do if I received the wrong item or my Nike order is damaged?

If you received the wrong item or your Nike order is damaged, contact Nike customer service at (800) 344-6453.

Can I return or exchange Nike products purchased online?

Yes, Nike offers free returns on most items within 60 days of purchase. You can return or exchange Nike products purchased online by following the instructions provided on the Nike website or contacting customer service at (800) 344-6453.

How can I find the nearest Nike store in my area?

You can find the nearest Nike store in your area by using the store locator feature on the Nike website or mobile app. Simply enter your location, and it will display nearby Nike stores along with their addresses and operating hours.

Does Nike offer customization or personalization services for its products?

Yes, Nike offers customization and personalization services for select products, such as Nike shoes and apparel. You can design your own shoes or clothing using the Nike By You platform on the website.

How do I sign up for a Nike Member account?

You can sign up for a Nike Member account on the Nike website or mobile app. Simply click on the “Join/Log In” button and follow the prompts to create your account. Nike Members receive exclusive benefits, including free shipping and early access to new releases

How do I check the status of a Nike product warranty or repair?

You can check the status of a Nike product warranty or repair by contacting Nike customer service at (800) 344-6453 and providing your order number or product details. They will assist you in tracking the progress of your warranty claim or repair request.

Does Nike offer any special discounts or promotions for customers

Yes, Nike frequently offers discounts, promotions, and exclusive offers for customers. You can sign up for their email newsletter or follow Nike on social media to stay updated on the latest deals and promotions.

How to get professional help with your Nike problem

If you need help with Nike, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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