To track an order you’ve placed on Nike.com or the Nike App, you go to the orders page and sign in as a Nike Member or enter your order number and email if you checked out as a guest. Once your order has shipped, Nike sends you a shipping confirmation email with a tracking number and link, and you can see the current delivery status, estimated delivery date, courier, and tracking info on that orders page or via the link in the email. If you use the Nike App, you can also view and track orders under your profile’s Orders section.
Nike customer service policies
Nike’s privacy policy outlines the types of personal data it collects, such as contact, account, transaction, device, and browsing information, and explains that this data is used for order processing, marketing, personalization, analytics, and legal compliance. The company shares information with service providers, affiliates, and legal authorities and tracks users through cookies and similar technologies.
Nike loyalty program
Nike Membership is a free program tied to having a Nike account, offering access to certain member-only products, occasional early releases, and content across Nike’s apps such as Nike, SNKRS, Nike Run Club, and Nike Training Club. Members typically receive standard perks like free shipping above a minimum purchase threshold, extended return windows, and access to events or digital training content. The program does not use points or cash-back rewards
You can track your Nike order online by logging into your Nike member account, or using the order tracking feature on the Nike website. You will need your order number and email address.
In such cases, contact Nike customer service at (800) 344-6453.
Yes, Nike offers free returns on most items within 60 days of purchase. You can return or exchange Nike products purchased online by following the instructions provided on the Nike website or contacting customer service at (800) 344-6453.
Use the store locator feature on the Nike website or mobile app. Enter your location, and it will display nearby Nike stores, along with their addresses and operating hours.
Yes, Nike offers customization and personalization services for select products, such as Nike shoes and apparel. You can design your own shoes or clothing using the Nike By You platform on the website.
You can sign up for a Nike member account on the Nike website or mobile app. Simply click on the "Join/Log In" button and follow the prompts to create your account. Nike Members receive exclusive benefits, including free shipping and early access to new releases
You can check the status of a Nike product warranty or repair by contacting Nike customer service at (800) 344-6453 and providing your order number or product details. They will assist you in tracking the progress of your warranty claim or repair request.
Yes, Nike frequently offers discounts, promotions, and exclusive offers for customers. You can sign up for their email newsletter or follow Nike on social media to stay updated on the latest deals and promotions.
Yes, Nike offers warranties under certain circumstances. Find out more on its warranty page.
Yes, Nike offers reunds under certain circumstances. Find out more on its return policy page.
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published June 12, 2024. Updated March 6, 2026.
