Nike is a multinational corporation specializing in athletic footwear, apparel, and accessories.
Nike Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Nike
Nike responds to most customer complaints in a satisfactory manner.
- Nike’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Nike with our insider guide or through our executive contacts.
- Nike’s customer service policies are standard. Here are our frequently asked questions about Nike.
Nike customer service response times
| Phone support | Response times: Usually 1 to 30 minutes. Availability: Phone support is available Monday through Sunday from 4 a.m. to 11 p.m. Pacific time. |
| Email support | Nike does not have email support. |
| Live chat support | Response times: Usually 1 to 30 minutes. Availability: Live chat support is available Monday through Sunday from 4 a.m. to 11 p.m. Pacific time. |
| Social media | Nike is active on social media platforms such as Facebook, Instagram, X, TikTok, and LinkedIn. Response times can range from 1 to 12 hours depending on the platform and the inquiry’s complexity. |
| Help center/FAQ |
How to resolve a problem with Nike
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Nike mailing address
One Bowerman Drive
Beaverton, OR 97005
Nike loyalty program
Nike Membership is a free program tied to having a Nike account, offering access to certain member-only products, occasional early releases, and content across Nike’s apps such as Nike, SNKRS, Nike Run Club, and Nike Training Club. Members typically receive standard perks like free shipping above a minimum purchase threshold, extended return windows, and access to events or digital training content. The program does not use points or cash-back rewards
Nike social media channels
Nike executive customer service contacts
Primary Contact
Tom Peddie
Vice President & General Manager
One Bowerman Drive
Beaverton, OR 97005
tom.peddie@nike.com
Secondary Contact
Venkatesh Alagirisamy
Executive Vice President and Chief Operating Officer
One Bowerman Drive
Beaverton, OR 97005
venkatesh.alagirisamy@nike.com
Chief Executive
Elliott Hill
One Bowerman Drive
Beaverton, OR 97005
elliott.hill@nike.com
Does Nike have an online contact form?
Yes, you can find the online contact form here.
How can I contact Nike customer service?
Call (800) 344-6453.
When can I contact Nike customer service?
Monday to Friday: 7 a.m. to 4 p.m. Pacific time.
How do I track my Nike order?
You can track your Nike order online by logging into your Nike member account, or using the order tracking feature on the Nike website. You will need your order number and email address.
What should I do if I received the wrong item or my Nike order is damaged?
In such cases, contact Nike customer service at (800) 344-6453.
Can I return or exchange Nike products purchased online?
Yes, Nike offers free returns on most items within 60 days of purchase. You can return or exchange Nike products purchased online by following the instructions provided on the Nike website or contacting customer service at (800) 344-6453.
How can I find the nearest Nike store in my area?
Use the store locator feature on the Nike website or mobile app. Enter your location, and it will display nearby Nike stores, along with their addresses and operating hours.
Does Nike offer customization or personalization services for its products?
Yes, Nike offers customization and personalization services for select products, such as Nike shoes and apparel. You can design your own shoes or clothing using the Nike By You platform on the website.
How do I sign up for a Nike member account?
You can sign up for a Nike member account on the Nike website or mobile app. Simply click on the “Join/Log In” button and follow the prompts to create your account. Nike Members receive exclusive benefits, including free shipping and early access to new releases
How do I check the status of a Nike product warranty or repair?
You can check the status of a Nike product warranty or repair by contacting Nike customer service at (800) 344-6453 and providing your order number or product details. They will assist you in tracking the progress of your warranty claim or repair request.
Does Nike offer any special discounts or promotions for customers
Yes, Nike frequently offers discounts, promotions, and exclusive offers for customers. You can sign up for their email newsletter or follow Nike on social media to stay updated on the latest deals and promotions.
Does Nike products have warranties?
Yes, Nike offers warranties under certain circumstances. Find out more on its warranty page.
Does Nike give refunds?
Yes, Nike offers reunds under certain circumstances. Find out more on its return policy page.
What companies does Nike own?
Nike owns several brands, including:
- Converse
- Jordan Brand – A subsidiary focused on basketball shoes and apparel.
- Nike Golf – Specializes in golf apparel and equipment.
- Hurley (formerly owned) – A surfwear brand that Nike sold in 2019.
How to get professional help with your Nike problem
If you need help with Nike, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
Submit your review | |
My wife ordered sneakers from Nike. Ten days later, Nike cancelled the order, claiming to be out-of-stock. She called Nike customer service, which found the sneakers in a Nike Store (thus Nike is not out-of-stock), but Nike won't ship. (That necessitated talking with about six Nike reps.) The 2 contacts on this page are no longer with Nike (I've filed the form) but I wrote to their replacements. I received no response at all. Very disappointing.
