Converse is an American footwear and apparel company. Converse is owned by Nike, Inc.
Converse Responsiveness rating
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What you need to know about Converse
- Converse’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Converse with our insider guide or through our executive contacts.
- Converse’s customer service policies are standard. Here are our frequently asked questions about Converse.
Converse customer service response times
Converse’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Response time: Phone inquiries typically take 1 to 30 minutes to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Phone number: Customers can contact Converse at (800) 428-2667. Availability: Phone support is available Monday to Saturday from 9 a.m. to 10 p.m. Eastern time, but the response times may be slower during peak periods, like sales events or holidays. |
| Email support | Converse does not have email support. |
| Live chat | Response time: Converse’s live chat support is usually the quickest option for getting help. You can expect an initial response within a few minutes to 30 minutes during business hours. Availability: Live chat is available Monday to Saturday from 9 a.m. to 10 p.m. Eastern time, but the response times may be slower during peak periods, like sales events or holidays. |
| Social media | Response time: Converse is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity. |
How to resolve a problem with Converse
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Converse mailing address
1 Lovejoy Wharf
Boston, MA 02114
Converse loyalty program
Converse does not have a traditional loyalty program with points or rewards. However, if you create an account and subscribe to emails, you may get a 15% discount on your next purchase, 20% off during your birthday month, and early access to some product releases. Converse also runs the All Stars program, which offers networking and creative opportunities but is not a standard rewards program. Benefits may vary by region.
Converse social media channels
Converse executive customer service contacts
Primary Contact
Marcelo Piccioli
VP, Chief of Operating Officer
1 Lovejoy Wharf
Boston, MA 02114
marcelo.piccioli@converse.com
Chief Executive
Jared Carver
1 Lovejoy Wharf
Boston, MA 02114
jared.carver@converse.com
What payment methods are accepted on Converse's website?
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Credit Cards: Visa, MasterCard, American Express, and Discover.
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Digital Wallets: PayPal and Apple Pay.
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Buy Now, Pay Later: Klarna.
International credit cards are not accepted; the credit card used must have a billing address in the same country as the shipping address. Additionally, Converse gift cards cannot be used for online purchases.
How to get professional help with your Converse problem
If you need help with Converse, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.