Converse

Converse is an American footwear and apparel company. Converse is owned by Nike, Inc.

Telephone
Customer service : (800) 428-2667
Mailing address
1 Lovejoy Wharf
Boston, MA 02114
Website
converse.com/us

What you need to know about Converse

How to resolve a problem with Converse

Try self-service first

Use our proven resolution methods, or Converse’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Converse respond?

Phone support
Phone inquiries typically take 1 to 30 minutes to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests.Phone number: Customers can contact Converse at (800) 428-2667.Availability: Phone support is available Monday to Saturday from 9 a.m. to 10 p.m. Eastern time, but the response times may be slower during peak periods, like sales events or holidays.  
Email support
Converse does not have email support.
Live chat
Converse's live chat support is usually the quickest option for getting help. You can expect an initial response within a few minutes to 30 minutes during business hours. Availability: Live chat is available Monday to Saturday from 9 a.m. to 10 p.m. Eastern time, but the response times may be slower during peak periods, like sales events or holidays.  
Social media
Converse is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity.
Verified contacts

Converse customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Marcelo Piccioli
VP, Chief of Operating Officer
Chief Executive
Jared Carver

Converse customer service policies

Converse collects and stores your personal data, using encryption and authentication for security. However, no system is completely secure. It tracks your activity with cookies for ads and website improvements. Your data may be shared with third parties when legally required. While they say they don’t sell personal data, they still use it for marketing and analytics. Your data is kept as long as they find necessary.

Converse loyalty program

Converse does not have a traditional loyalty program with points or rewards. However, if you create an account and subscribe to emails, you may get a 15% discount on your next purchase, 20% off during your birthday month, and early access to some product releases. Converse also runs the All Stars program, which offers networking and creative opportunities but is not a standard rewards program. Benefits may vary by region.

Frequently asked questions about Converse

  • Credit Cards: Visa, MasterCard, American Express, and Discover.

  • Digital Wallets: PayPal and Apple Pay.

  • Buy Now, Pay Later: Klarna.

International credit cards are not accepted; the credit card used must have a billing address in the same country as the shipping address. Additionally, Converse gift cards cannot be used for online purchases.

Outdated info? Report it here