myGNC Rewards is a loyalty program from GNC, a health and wellness retailer. It offers members discounts, points on purchases, and access to a variety of dietary supplements, vitamins, and fitness products.
myGNC Rewards Responsiveness rating
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What you need to know about myGNC Rewards
myGNC Rewards response times can vary depending on the volume of inquiries and the nature of the issue. While some customers may receive quick assistance, response times may be longer during busy periods or for more complex issues.
- Response times for myGNC Rewards customer service may differ based on the contact method, inquiry volume, and issue type.
- Issues with myGNC Rewards can be resolved using our insider guide or by reaching out through its executive contacts.
- The customer service policies for myGNC Rewards follow standard procedures. Below are our frequently asked questions about myGNC Rewards.
myGNC Rewards customer service response times
myGNC Rewards customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Representatives are available Monday through Saturday from 9 a.m. to 8 p.m.; Sunday from 9 a.m. to 7 p.m. (all times Eastern). Call customer service at (877) 462-4700. |
| Email support | myGNC Rewards customer service email support response times vary depending on the volume of inquiries. During peak times or high-demand seasons, it might take a bit longer. Email myGNC Rewards at customer-service@gnc-hq.com. |
| Live chat | myGNC Rewards customer service live chat support typically offers quicker response times compared to email or phone support. Response times usually range from a few minutes to around 10 minutes, depending on traffic, Monday through Saturday from 9 a.m. to 8 p.m.; Sunday from 9 a.m. to 7 p.m. (all times Eastern) |
| Social media | myGNC Rewards customer service through social media (such as Facebook, X, or Instagram) generally offers quick responses, often within a few hours. However, response times can vary depending on the platform and the volume of messages the company receives. Here’s how to reach myGNC Rewards via social media. |
| Help center/FAQ | myGNC Rewards customer service help center support offers self-service resources such as FAQs, guides, and troubleshooting tips, which can help resolve common issues instantly. If further assistance is needed, response times for requests submitted through the help center may take a few business days. During high-traffic periods, it could take a bit longer, but using the help center’s resources can often provide a quick solution without waiting. |
How to resolve a problem with myGNC Rewards
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
myGNC Rewards mailing address
75 Hopper Place
Suite 501
Pittsburgh, PA 15222
myGNC Rewards executive customer service contacts
Primary Contact
Khurram Naseem
Director of Operations
75 Hopper Place
Suite 501
Pittsburgh, PA 15222
khurram.naseem@gnc.com
Secondary Contact
Jenna O’Connor
Sr Director, CRM and Loyalty
75 Hopper Place
Suite 501
Pittsburgh, PA 15222
jenna-oconnor@gnc-hq.com
Chief Executive
Theodore Smith
75 Hopper Place
Suite 501
Pittsburgh, PA 15222
theodore.smith@gnc.com
How can I contact myGNC Rewards customer service?
Call (877) 462-4700 or email customer-service@gnc-hq.com.
Does myGNC Rewards have an online chat service?
Yes, myGNC Rewards has an online chat service.
Do myGNC Rewards points expire?
Yes, myGNC Rewards points expire after 12 months of inactivity on your account.
How to get professional help with your myGNC Rewards problem
If you need help with myGNC Rewards, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.