Mutual of Omaha is a U.S.-based insurance and financial services company that provides life, health, Medicare supplement, and related financial products.
Mutual of Omaha Responsiveness rating
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What you need to know about Mutual of Omaha
Mutual of Omaha generally responds to customer service in a satisfactory manner.
- Mutual of Omaha’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Mutual of Omaha with our insider guide or through our executive contacts.
- Mutual of Omaha’s customer service policies are standard. Here are our frequently asked questions about Mutual of Omaha.
Mutual of Omaha customer service response times
| Phone support (800) 775-6000 | Mutual of Omaha’s contact page lists (800) 775-6000 for individual policyholders. Customer service hours are not listed on the website. |
| Email support | Mutual of Omaha does not offer email support. |
| Live chat support | Mutual of Omaha does not offer live chat support, but you can contact the company through its online contact form. |
| Social media | Mutual of Omaha is available on social media platforms such as Facebook and X. Access Mutual of Omaha’s social media here. |
| Help center/FAQ | Mutual of Omaha’s FAQ can be accessed here. |
How to resolve a problem with Mutual of Omaha
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Mutual of Omaha mailing address
3300 Mutual of Omaha Plaza
Omaha, NE 68175
Mutual of Omaha executive customer service contacts
Primary Contact
Brad Buechler
Executive Vice President, Senior Solutions
3300 Mutual of Omaha Plaza
Omaha, NE 68175
brad.buechler@mutualofomaha.com
Secondary Contact
Stacy Scholtz
Chief Operating Officer
3300 Mutual of Omaha Plaza
Omaha, NE 68175
stacy.scholtz@mutualofomaha.com
Chief Executive
James Blackledge
3300 Mutual of Omaha Plaza
Omaha, NE 68175
james.blackledge@mutualofomaha.com
How can I contact Mutual of Omaha customer service?
Call Mutual of Omaha customer service at (800) 775-6000.
Who are the key executive contacts at Mutual of Omaha as of 2026?
The leadership team has seen significant transitions. Stacy Scholtz was appointed Chief Operating Officer in December 2025 to lead business transformation and AI efforts. Brody Merrill assumed the role of Chief Financial Officer in November 2025. Other key contacts include James Blackledge (Chairman and CEO), Brad Buechler (EVP, Senior Solutions), and Scott Ault (President, Workplace Solutions).
When will the new corporate headquarters in Omaha be completed?
The new corporate skyscraper, which is now the tallest building in Nebraska, is scheduled to be occupied by 2026.
How can I reach Mutual of Omaha customer service via email?
While the company primarily utilizes phone support, customers can reach the executive customer care team at customercare@mutualofomaha.com. For Medicare Advantage specific appeals, use appeals@mutualmedicareadvantage.com.
What are the primary phone numbers for different departments?
- Individual Policy Owners: (800) 775-6000.
- Employer-Sponsored Benefits: (800) 655-5142.
- Medicare Advantage (Cincinnati/San Antonio): (877) 603-0785 or (866) 488-0249.
- Long-Term Care (LTC) Support: (877) 894-2478.
- Web Portal Help Line: (800) 743-8389.
How do I file a formal appeal regarding a claim?
Written requests for claim reevaluation should be sent to the Reevaluation Committee at 111 Shuman Boulevard, Naperville, IL 60563.
What are the Medicare Part B and Part A costs for 2026?
For the 2026 plan year, the standard Medicare Part B monthly premium is $202.90, and the annual deductible is $283. The Medicare Part A inpatient hospital deductible has increased to $1,736.
Why did my Medicare Supplement (Medigap) premium increase?
Medigap premiums typically rise annually due to medical inflation and Part B cost adjustments. In 2026, average increases are projected between 8% and 12%. Most Mutual of Omaha plans use “attained-age” pricing, meaning rates increase automatically as you get older.
How do I update my policy beneficiary?
Complete a change of beneficiary form (RPD952). The form requires the full legal name, Social Security number, and address of the beneficiary. If the policy is owned by a corporation or trust, specific board resolutions or trust documents must be provided.
What should I do if my claim is denied during the "contestability" period?
Claims made within the first two years of a policy are subject to rigorous review. Mutual of Omaha may request full medical and pharmacy histories to verify disclosures made on the original application.
What can I do if unauthorized bank debits continue after I cancel my policy?
Recent consumer reports indicate delays in stopping Electronic Fund Transfers (EFT) after cancellation. If debits continue, it is recommended to email customercare@mutualofomaha.com with your cancellation confirmation and, if necessary, issue a “stop payment” order through your bank.
How to get professional help with your Mutual of Omaha problem
If you need help with Mutual of Omaha, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.