Mutual of Omaha

Sign into the customer access self-service portal here.

Mutual of Omaha’s privacy policy explains what personal and non-personal information is collected when you use its websites, including details you provide directly or through technologies like cookies, and how that information may be used to respond to inquiries, provide and improve products or services, complete transactions, and fulfil legal or security obligations. It describes how information may be shared with affiliated entities and service providers for business purposes, but not sold to unrelated third parties for their own marketing, and outlines measures to protect your data while making clear that no Internet transmission can be guaranteed totally secure. The policy also notes special privacy rights for residents of places like California and Washington, and directs you to additional privacy notices for customers of specific products and services.

Call Mutual of Omaha customer service at (800) 775-6000.

The leadership team has seen significant transitions. Stacy Scholtz was appointed Chief Operating Officer in December 2025 to lead business transformation and AI efforts. Brody Merrill assumed the role of Chief Financial Officer in November 2025. Other key contacts include James Blackledge (Chairman and CEO), Brad Buechler (EVP, Senior Solutions), and Scott Ault (President, Workplace Solutions).

The new corporate skyscraper, which is now the tallest building in Nebraska, is scheduled to be occupied by 2026.

While the company primarily utilizes phone support, customers can reach the executive customer care team at customercare@mutualofomaha.com. For Medicare Advantage specific appeals, use appeals@mutualmedicareadvantage.com.

Written requests for claim reevaluation should be sent to the Reevaluation Committee at 111 Shuman Boulevard, Naperville, IL 60563.

For the 2026 plan year, the standard Medicare Part B monthly premium is $202.90, and the annual deductible is $283. The Medicare Part A inpatient hospital deductible has increased to $1,736.

Medigap premiums typically rise annually due to medical inflation and Part B cost adjustments. In 2026, average increases are projected between 8% and 12%. Most Mutual of Omaha plans use "attained-age" pricing, meaning rates increase automatically as you get older.

Complete a change of beneficiary form (RPD952). The form requires the full legal name, Social Security number, and address of the beneficiary. If the policy is owned by a corporation or trust, specific board resolutions or trust documents must be provided.

Claims made within the first two years of a policy are subject to rigorous review. Mutual of Omaha may request full medical and pharmacy histories to verify disclosures made on the original application.

Recent consumer reports indicate delays in stopping Electronic Fund Transfers (EFT) after cancellation. If debits continue, it is recommended to email customercare@mutualofomaha.com with your cancellation confirmation and, if necessary, issue a "stop payment" order through your bank.