Megabus is one of the bus companies owned and operated by CoachUSA.
How to reach a person at Megabus.com / CoachUSA
Customer service: (877) 462-6342
Megabus.com / CoachUSA Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Megabus.com / CoachUSA
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Megabus.com / CoachUSA
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly
CoachUSA is a subsidiary of Stagecoach Group plc, which is headquartered in Perth, Scotland.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Megabus.com / CoachUSA mailing address
349 1st St
Elizabeth, NJ 07206
Megabus.com / CoachUSA social media channels
Megabus.com / CoachUSA executive customer service contacts
Primary Contact
Sean Hughes
Vice President of Corporate Affairs
349 1st St
Elizabeth, NJ 07206
sean.hughes@coachusa.com
Secondary Contact
Dale Moser
Senior Advisor
349 1st St
Elizabeth, NJ 07206
dale.moser@coachusa.com
Chief Executive
Linda Burtwistle
349 1st St
Elizabeth
linda.burtwistle@coachusa.com
How can I contact Megabus.com / CoachUSA customer service?
Call (888) 970-7233 or email inquiries@megabus.com.
What is the relationship between Megabus.com and CoachUSA?
Megabus.com operates as a distinct service under the CoachUSA umbrella.
What are the customer service hours for Megabus.com / CoachUSA?
Phone support is available from 8 a.m. to 10 p.m. daily, Eastern time.
How do I book a ticket on Megabus.com?
You can book tickets online through the Megabus website or via its mobile app. Enter your departure and arrival cities, select your travel dates, and choose from the available options.
What is the cancellation and refund policy for Megabus?
Megabus tickets are nonrefundable. However, you can make changes to your reservation (subject to a change fee) up to 6 hours before your scheduled departure. Changes can be made online through the “manage booking” section.
What should I do if my Megabus is delayed or canceled?
If your bus is delayed or canceled, you will receive a notification via email or text message if you provided contact information during booking. You can also check the Megabus website for service updates and contact customer service for assistance.
What are the luggage policies for Megabus?
Megabus allows one piece of luggage per passenger stored in the baggage compartment, plus one small carry-on bag. The luggage should not exceed 62 inches when combining length, width, and height, and should weigh no more than 50 pounds.
How early should I arrive at the bus stop before departure?
It is recommended to arrive at the bus stop at least 15 minutes before the scheduled departure time to ensure timely boarding.
Are Megabus buses accessible for passengers with disabilities?
Yes, Megabus is committed to providing accessible transportation. The buses are equipped with wheelchair lifts and accessible seating areas. It is recommended to contact customer service at least 48 hours in advance to arrange any special assistance.
Can I travel with a service animal on Megabus?
Yes, service animals are welcome on Megabus. Ensure you have proper documentation, if required, and notify customer service if you need any specific accommodations.
How can I provide feedback about my Megabus experience?
Feedback can be submitted through the contact form on the Megabus website.
What is CoachUSA?
Megabus.com and CoachUSA are subsidiaries of the Stagecoach Group, offering low-cost intercity bus services and diverse transportation options across North America.
What should I do if I have lost an item on the bus?
If you have lost an item on a Megabus.com or CoachUSA bus, contact customer service at (888) 970-7233 or email inquiries@megabus.com. Provide details about the item and your travel information to assist in the search.
How can I obtain a receipt for my booking?
You can obtain a receipt for your Megabus.com booking by logging into your account on the website and accessing your booking history. For CoachUSA, you can request a receipt through the website or by contacting customer service at (888) 970-7233 or email inquiries@megabus.com.
How to get professional help with your Megabus.com / CoachUSA problem
If you need help with Megabus.com / CoachUSA, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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