CoachUSA is the owner/operator of about 30 separate bus companies, offering scheduled bus routes, charters, motor coach tours and city sightseeing tours (Grey Line New York) in New York, New Jersey and Pennsylvania, as well as 7 states in the north central U.S. and the Canadian provinces of Ontario and Quebec. It also operates Megabus which serves 130 destinations in several Eastern, Southern and Midwestern states, as well as California and Nevada.
Responsiveness rating
What you need to know about Megabus.com / Coach USA
Megabus.com / Coach USA has a long record of customer service complaints going back more than a decade.
How to resolve a problem with Megabus.com / Coach USA
Like most communication service providers, Megabus.com / Coach USA normally likes to conduct customer service transactions by phone. This makes it difficult to establish a paper trail. This guide on how to solve a customer service problem will help you resolve most problems with [company]. You can also refer to the executive contacts below or contact our advocacy team directly.
CoachUSA is a subsidiary of Stagecoach Group plc, which is headquartered in Perth, Scotland.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
349 1st St
Elizabeth, NJ 07206
https://us.megabus.com/
Phone Contacts
Customer Service: (888) 970-7233 for Megabus but may work for CoachUSA too
Toll Free: (877) 462-6342
Email Contacts
Social Media Contacts
Executive Contacts
Primary Contact
Latisha Bray
Head of Customer Service
349 1st St
Elizabeth, NJ 07206
[email protected]
Secondary Contact
Colin Emberson
Vice President, Retail
349 1st St
Elizabeth, NJ 07206
[email protected]
Linda Burtwistle
President & Chief Operating Officer at Coach USA
349 1st St
Elizabeth, NJ 07206
[email protected]
Chief Executive
Martin Griffiths
Chief Executive
10 Dunkeld Road
Perth, Scotland, UK PH1 5TW
+44 (0)1738 642011
[email protected]