/ Coach USA Customer Service Contacts

CoachUSA is the owner/operator of about 30 separate bus companies, offering scheduled bus routes, charters, motor coach tours and city sightseeing tours (Grey Line New York) in New York, New Jersey and Pennsylvania, as well as 7 states in the north central U.S. and the Canadian provinces of Ontario and Quebec.

How to reach a person at / Coach USA

Customer service: (877) 462-6342 / Coach USA Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about / Coach USA

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with / Coach USA

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly

CoachUSA is a subsidiary of Stagecoach Group plc, which is headquartered in Perth, Scotland.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager. / Coach USA mailing address

349 1st St
Elizabeth, NJ 07206 / Coach USA social media channels

X / Coach USA executive customer service contacts

Primary Contact
Latisha Bray
Head of Customer Service
349 1st St
Elizabeth, NJ 07206
[email protected]

Secondary Contact
Colin Emberson
Vice President, Retail
349 1st St
Elizabeth, NJ 07206
[email protected]

Linda Burtwistle
President & Chief Operating Officer at Coach USA
349 1st St
Elizabeth, NJ 07206
[email protected]

Chief Executive
Martin Griffiths
349 1st St
[email protected]

Frequently asked questions about / Coach USA

How can I contact / Coach USA customer service?

What is the relationship between and Coach USA? operates as a distinct service under the Coach USA umbrella, benefiting from the larger company’s resources and expertise in transportation. This relationship allows Megabus to provide competitive, reliable, and extensive bus services across North America.

What are the customer service hours for / Coach USA?

Phone support is availablefrom 8 a.m. to 10 p.m., daily, Eastern time.

How do I book a ticket on

You can book tickets online through the Megabus website or via their mobile app. Enter your departure and arrival cities, select your travel dates, and choose from the available options.

What is the cancellation and refund policy for Megabus?

Megabus tickets are non-refundable. However, you can make changes to your reservation (subject to a change fee) up to 6 hours before your scheduled departure. Changes can be made online through the “manage booking” section.

What should I do if my Megabus is delayed or canceled?

If your bus is delayed or canceled, you will receive a notification via email or text message if you provided contact information during booking. You can also check the Megabus website for service updates and contact customer service for assistance.

What are the luggage policies for Megabus?

Megabus allows one piece of luggage per passenger stored in the baggage compartment, plus one small carry-on bag. The luggage should not exceed 62 inches when combining length, width, and height, and should weigh no more than 50 pounds.

How early should I arrive at the bus stop before departure?

It is recommended to arrive at the bus stop at least 15 minutes before the scheduled departure time to ensure timely boarding.

Are Megabus buses accessible for passengers with disabilities?

Yes, Megabus is committed to providing accessible transportation. Their buses are equipped with wheelchair lifts and accessible seating areas. It is recommended to contact customer service at least 48 hours in advance to arrange any special assistance.

Can I travel with a service animal on Megabus?

Yes, service animals are welcome on Megabus. Ensure you have proper documentation if required and notify customer service if you need any specific accommodations.

How can I provide feedback about my Megabus experience?

Feedback can be submitted through the contact form on the Megabus website.

How to get professional help with your / Coach USA problem

If you need help with / Coach USA, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help