Megabus.com / CoachUSA
Megabus is one of the bus companies owned and operated by CoachUSA.
What you need to know about Megabus.com / CoachUSA
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Megabus.com / CoachUSA
Try self-service first
Use our proven resolution methods.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
Verified contacts
Megabus.com / CoachUSA customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
Primary
Sean Hughes
Vice President of Corporate Affairs
Secondary
Dale Moser
Senior Advisor
Frequently asked questions about Megabus.com / CoachUSA
Call (888) 970-7233 or email inquiries@megabus.com.
Megabus.com operates as a distinct service under the CoachUSA umbrella.
Phone support is available from 8 a.m. to 10 p.m. daily, Eastern time.
You can book tickets online through the Megabus website or via its mobile app. Enter your departure and arrival cities, select your travel dates, and choose from the available options.
Megabus tickets are nonrefundable. However, you can make changes to your reservation (subject to a change fee) up to 6 hours before your scheduled departure. Changes can be made online through the "manage booking" section.
If your bus is delayed or canceled, you will receive a notification via email or text message if you provided contact information during booking. You can also check the Megabus website for service updates and contact customer service for assistance.
Megabus allows one piece of luggage per passenger stored in the baggage compartment, plus one small carry-on bag. The luggage should not exceed 62 inches when combining length, width, and height, and should weigh no more than 50 pounds.
It is recommended to arrive at the bus stop at least 15 minutes before the scheduled departure time to ensure timely boarding.
Yes, Megabus is committed to providing accessible transportation. The buses are equipped with wheelchair lifts and accessible seating areas. It is recommended to contact customer service at least 48 hours in advance to arrange any special assistance.
Yes, service animals are welcome on Megabus. Ensure you have proper documentation, if required, and notify customer service if you need any specific accommodations.
Feedback can be submitted through the contact form on the Megabus website.
Megabus.com and CoachUSA are subsidiaries of the Stagecoach Group, offering low-cost intercity bus services and diverse transportation options across North America.
If you have lost an item on a Megabus.com or CoachUSA bus, contact customer service at (888) 970-7233 or email inquiries@megabus.com. Provide details about the item and your travel information to assist in the search.
You can obtain a receipt for your Megabus.com booking by logging into your account on the website and accessing your booking history. For CoachUSA, you can request a receipt through the website or by contacting customer service at (888) 970-7233 or email inquiries@megabus.com.
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Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published November 28, 2015. Updated August 10, 2025.